Customer Reviews for Neighborhood Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Neighborhood Storage
Very knowledgeable staff, eager to help, provided a
smooth, trouble-free experience.
The woman that worked the desk was wonderful and very nice she does a great job.
THIS EXPERIENCE WAS TERRIBLE. THIS LOCATION THAT WE DEALT WITH WAS OUT OF MANHATTAN AT FIRST WE SPENT 5 HRS DUE TO LIGHTS NOT WORKING AND WAS TOLD IT WAS OUR WIRING BUT THEY FINALLY TESTED THEIRS AND OURS WORKED FINE IT WAS IN THEIR TRAILER WIRING. DUE TO THIS OUR WHOLE WEEKEND WAS MESSED UP. I DROVE 6 HRS TO HELP MY SON TO MOVE ON SATURDAY FROM MANHATTAN TO KC SHOULD HAVE TAKEN 1 DAY BUT DUE TO THE TIME WE SPENT AT THE UHAUL PLACE TO FINALLY FIND OUT IT WAS THEIR TRAILER AND NOT OUR WIRING WAS VERY
AGGREVATING TO SAY THE LEAST. MY SON HAD TO TAKE ANOTHER DAY WITHOUT PAY TO MOVE ON SUNDAY INSTEAD OF SAT THE DAY WE HAD PLANNED. I KNOW THESE PROBLEMS CAN NOT BE HELPED. YOU ASKED FOR MY EXPERIENCE AND THIS WAS NOT A GOOD ONE. I THOUGHT MAYBE THEY SHOULD HAVE GIVEN US SOME KIND OF DISCOUNT SINCE ALL THIS WAS WASTED TIME ON OUR SCHEDULE. IAM NOT UPSET WITH THE OWNER AND HELP HE WENT OUT OF HIS WAY TO COME AND HELP US. I FELL LIKE MAYBE THE DEALERS SHOULD CKECK OUT THE WIRING ON THEIR TRAILERS FIRST. I KNOW THAT THE WIRING THAT WAS DONE ON MY VEHICLE WAS NOT DONE BY A PROFESSIONAL AND THAT WAS EVIDENT BY LOOKING AT IT BUT APPEARENTLY IT WAS WORKING. WOULD I USE U HAUL AGAIN PROBABLY BUT NOW I KNOW WHAT NEEDS TO BE DONE BY BOTH SIDES TO MAKE IT A PLEASANT EXPERIENCE.
The lady told my husband we wouldn't be charged for the uhaul until we returned it because of calculating mileage. Well we left the uhaul and it was already charged and we were charged too much. When we went to the store to return it they were closed and had to drop it off in the box. Now I can't get ahold of them to get my money back.
the trailer allowed rainwater to seep through its ceiling and get on my belongings after driving through rainy conditions for less than an hour.
After hours drop off was easy. Storage unit was clean. The parking lot was horrible. Pot holes everywhere.
The woman at this location was very helpful and she also agreed to get that truck fixed before she rents it out to anyone and have them stranded during their rental.
Drop off location was easy to find, space to place trailer was adequate.
Lisa has consistently provided me with the best U-Haul and storage rental experience I have had during 20 years of rental history.
Very pleasant people. Would 100 percent use them again.
this location had the boxes i needed but uhaul.com had me go 20 miles to manhattan to pick them up. needs to have been info on what your uhaul stores have in stock.
Have more trucks available so people can have options not just one truck.
Very good customer service by Debra and excellent communication and responses!