My Truck was very Dirty and had white stuff on the seats, and it was not clean in the cab are the box had a lot of Sand and trash in there.
ASHLEY M
Customer Reviews for Storage Sense Hinesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped the truck off after hours and the key drop box in the lot was broken and hanging from a pole. I returned the next day to drop off the key and was informed the drop off box was in a completely different location from where the trucks are. It should be easier to know where the drop boxes are to prevent multiple trips. I would not recommend this location for after hours drop offs unless there was better instruction and signage.
Brandy FThe lady that helped us did not hitch up trailer the right way. The trailer came off the hitch , if it had not been attached with the chains it would have gone into traffic and caused an accident .
Alva MInspect the trailer prior to issuing to a customer to prevent the need of roadside assistance.
Sarah WI had my original reservation at another location which was horrible and truck was not there I had to go to a new location which was an inconvenience I lost a lot time and money very disappointed and dissatisfied
Akera GThe truck needed maintenance
Ludner MThe customer service was great and she was ver professional she got us in and out in a time.
Casandra MIt’s upsetting I was charged $89 for 2 hrs. I returned the vehicle much sooner that I paid up to have it and the fee was too high for such a short time and no further reimbursement
Melanie CAshley and Amber were wonderful, and responsive. I needed to get a relative moved out and into storage asap. This team was very accommodating to my changing needs. Thank you both.
Jay MThe staff was incredible. Kind knowledgeable, patient. Excellent service from the 2 young ladies!!
Alexandra RNo Suggestions.
Woodroe DEquipment wasn't ready as promised and items requested (dollies) were unavailable
Edward CMy experience was superb, couldn’t have went any better, customer service was amazing
Shanquanette WKey drop off wasn’t specific enough not the black box but where in the mailbox.
Danielle JTo improve for the next customer you can have the vehicle that they reserved ready and available for pickup. They had a vehicle there that they let us rent which had a small crack in the windshield; not complaining because that is all they had available. Another way to improve for the next customer is to have the information in the computer at the store that you entered in online when you checked the equipment in. When we got to the store we had to do the check in over again after doing it on line. The idea of check in online was to make the check in easier when you got to the store to pick the truck up.
cheryl wWorst customer service employee is in the back smoking wile customer waiting in front Knocking at the door and when she opens the door she gives you a rude answer like she hates her jobs. Obviously, she had the wrong job. You need somebody with great customer service I will never return to this location
Luis GThis rental location is the best in Hinesville Georgia. The service and equipment were perfect. In the future, I will only rent equipment/products from this location.
SAM DI had a great experience with the location itself and the workers. My only issue was the mobile check in did the most and wasn't so quick and easy as described. Next time I'll check out my equipment in store instead of doing it from my mobile device.
Amani RI was able to get my truck with my phone add a driver which made for a successful move.
Roger ONothing
Sherron cAll Good
KEITH WCheck trailer wiring harness before putting trailer back online
Gerrick DGive a fuck when it rain a person can’t move in the rain. Don’t make sense to charge them and they can’t control Mother Nature
Curtisa JThe site was not the issue, the fact that I had to past four U-Haul locations to get to this location is the issue. How is it that instead of accomodating the clients and moving the units to closer locations, you send clients 20 to 30 miles away passing multiple rental locations? U-Haul you need to do better
Vina RThe site didn't work for my return so I got stuck running to the hoops and boundaries to get stuff figured out
Jeremy REven after hours we found someone to help us with storage and the lot was easy access next door.
Ann SNo problems with the vehicle. It was clean and operated fine minus the squeaky belt sound in the engine.
Samuel MNothing everything was quick, welcoming, and very detailed with understanding.
JANET EThe app needs some work but Ashley at storage sense was amazing and made everything so easy
Eileen PExcellent service, Thanks!
Andrew FGreat service
Pablo MGreat customer support, answer all question in a professional manner.
bernard hThe van that I got was dirty inside. The gas gauge dropped 1/8 of a tank after I started driving it off the property. The employee working was very nice and was willing to make sure everything was good for me.
Charlie HI was having trouble logging in with my phone and they were there to help me. Thank you
ROGER OGreat job. Easy to work with. Everything went smooth.
ROGER OCustomer service was excellent
ITZEL TStop trying to steal extra money from customers!
CHINAKA NThe check in on line is terrible . They left me waiting for a uhaul customer service call. Never received it. I had to oay an extra charge
Jezzebell KCustomer service was terrific!!
William JOperations check before customer pickup, on all equipment including trailers.
Willie MSharon was a great help. Funny and efficient. Easy to work with.
Cynthia STrailer wheel well was damaged. Should have been repaired before renting it out.
Erasmus SGreat customer service, friendly and knowledgeable!
Quintin LI drove 24 miles It took $36 to FILL the truck up no one would issue a credit I was on the phone 40 minutes. Because I didn’t check the fuel gauge after every gallon I pumped and filled it up cause I was told to fill it up I lost $28 So I’m pissed
JOHNNY MChange the check the truck app to allow for more info than accept or deny... We had a tail light out and didn't know it til we were half a state away.
Floyd LCustomer service representative at location did not give any instructions , did not tell us there was damage to the vehicle or that it was dirty. I submitted pictures before I used the truck. Overall very unhelpful.
Julie DWas told I was all checked in on my return only to find out days later that I was not checked in correctly and charged for extra days. Called about this and found out they couldn't refund their mistake. I was directed to call Uhaul directly to have this fixed. After being on hold for 15 to 20 minutes I was told it will take 3 to 5 business days to correct the mistake only after they verify I had returned item when I said I did.
Cory BNothing customer service was awesome Frank
joy tMake sure there are not roaches crawling around the back of the truck when the next person uses the truck!! It was roaches everywhere!
VICTORIA MN/A
TERRY HParking difficult
Howard S