Everything was perfect. I selected yes for location but unfortunately this vendor is closing down. The whole experience was good and equipment was flawless. Thank you
Robert Kerr Jr
Customer Reviews for Ed Pretko and Sons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
With the online checkin and easy pickup and drop off - not sure I can recommend anything to improve.
Thomas DeanSteering had a 40 degree dead zone. 20 degrees on both sides. So if I needed to adjust left I had to turn the wheel a full FORTY degrees to be able to start to steer left. Truck was shifting hard as well. Check engine light was on when I got it.
Cedric SelphReliable steady location. Getting in the Web system helps.
Clarence ElliottI was satisfied with the entire experience- Notification of details was great
Theresa BrownThe owner was amazing!!!! He was so easy to work with and I will use his services again. He went above and beyond to ensure we were well taken care of while renting the Uhaul. Only downside: The truck had a lot of pet hair.
LEROY BLANDINGExcellent customer service with Ed, the owner.
JASON IRWINThis location was fine. However the service from UHC of Delaware Regional Traffic office could use some improvement. Bounced me around a few times until I could get the truck I needed, which was not available at the 1st place I reserved it and then the 2nd place that the DE office directed me to. Still ended up not having the 2-Wheel hand truck I reserved.
THOMAS FRAILEYAwesome. Great service, highly recommend!
Mike DavisNot at this time
Tsombawi KnibyeProcess of picking up and dropping off was quick and easy. I would definitely use this location again. Thanks!
Tim SheehanExplain the fees on the billing up front so that the customer can get a better understanding of the costs of the rental
JESSE SIMMONSThe blankets were damp and kind of "sweaty". Other than that the rental was very easy and they had plenty of equipment.
Tiffany ProbascoThe location was great, the reservation service was crap. They reserved me a 26 ft truck in NJ, then told me there was not one for 200 miles.
BRIAN SHAPIRO.
Kevin WhalenI have rented 3 u-hauls over the past 2 years. Each time is a great experience. I will keep using this location everytime i need a u-haul
MELISSA HOHNJust a visible signage to the front of the establishment that says U-Haul. Overall I had a great experience thank you.
Marilyn CosbertFriendly and attentive staff
ELIZABETH SULZBERGGreat job! You guys quickly hooked up the trailer for me and disconnected it for me when I brought it back. Great service! Thanks Again!
Jeffrey MaddenI called before I showed up to confirm that my 5' x 8' trailer was available to pick up and they said it was. When I arrived, they said I did not have a reservation and that they did not have a trailer available for me. Eventually, they found a trailer and everything worked out, but it was strange that they confirmed it was ready when I called and told me it was not when I arrived.
CRAIG MACHADOOverall not a great experience even though Mia from Uhaul came through finally and found a trailer Had to go to thrrr locations spend 3 hours driving. Finally this location who was helpful on giving the Trinet but a really dingy place
SANJEEV LUTHERVery friendly and professional
TIMOTHY ROZMANThe gentleman that helped us with the pickup was fantastic. Was nice and polite. He was cleaning the truck and brought it out to us when it was ready. You should give him a customer service award for being so nice!!!
Jack Garhart IiiEverything was easy and went smoothly, no changes necessary.
Lawrence FraceGreat, prompt experience.
ERIC PETERMANVery helpful staff
DANIELLE COGARHe was very kind and helpful in getting me the equipment needed for the move, he even stayed later than he needed to because I was a bit late.
PATRICIA PURCELLThis was not the first location I was supposed to rent from but I am so glad that I found them. They were very professional and the van was clean and well maintained
PATRICIAM FLYNNVery friendly and helpful
Stephen HaefeleED was a great snd friendly guy!!! Highly recommend 5 star ⭐️ ⭐️⭐️⭐️⭐️
MICHAELDAVID SOMOZAEverything went smoothly with pick up and drop off. Will use again.
PETER COATESVery pleased with the service and the vehicle.
CINDY DECEasier to register online before going in.
Clarence ElliottNothing. Its fine just like it is. Thanks
MERCEDES HANCEHave more locations in southern Pennsylvania.
Michael FarinolaLet the customer enter the vehicle and familiarize them with the equipment.
DOUGLAS THOMASClean the truck windows and steering wheel.
DEYATA EVANSUhaul has issues with the app that allows you to pick up the truck before bussiness hrs. The business and the national customer service representative were not on the same page. The rep said the business did not process my request to pick up the truck at 730am and the business staff said they don't do that because of computer glitches. It resulted in a 1.5 hr delay and had happened before. U-hauls system stinks. My resting is based on the location, but make no mistake usual is poorly operated nationally.
MORIEL MCDUFFYNothing...everything went smoothly.
NICHOLAS BROCCOLIJust like it is supposed to be!!
BARRY SHOTWELLFix milage gauge i was over charged
DAMON ARCHIELocation was perfect and I was allowed to pick up my truck early. Clean and the person whom we spoke with was very informative and personable.
DARRELL HAWTHORNE