Customer Reviews for Parsons Tire And Auto
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Besides the small snag with identification, the overall experience was easy and user friendly. Plus there were no hidden charges. Pretty smooth.

Rating:

3.0

I like Cecil, nothing against him, he is great to rent from. As for U-Haul, the left large rear view mirror had 5 cracks in the mirror and some of the mirror was missing. Every time I looked at the mirror it made me nauseous and dizzy. I was sick for all 276 miles paying $288.42 to be sick was no fun. My eyes were chasing the cracks in the mirror every time I looked at it. I had to back up at numerous stops and that was very difficult and making me even sicker having to look at the mirror often to make sure I did not hit anything in the dock chute. It has taken me wo days to get rid of my headache from my eyes focusing to be safe backing up. I just do not like being sick from the broken mirror. It would be great to get some kind of a credit to my credit card to being made sick from this broken mirror. Jim Salisbury 816-868-0805 jsalisbury0110@gmail.com

Rating:

3.0

The mobile app was not user friendly the app were not working. When I had a problem the dealer said don't call him call uhaul. When I did the order online it said only the 26ft was available but there was a smaller uhaul when I picked up and when I returned the truck. I had to call the dealer to get the key to the truck the first key was the wrong key so I had to call back for the right key.

Rating:

2.0

The parking lot is full of stuff. Limbs, trash etc. I will not use the virtual option again. It was time consuming and when more information was needed I was not notified and had to call

Rating:

2.0

Looked abandon no one around and felt like someone was going to jump out and rob me

Rating:

4.0

When do I receive money

Rating:

1.0

No personal on site, had to call a number to get a code to get a key.

Rating:

4.0

Make sure the uhaul locations have the items that are offered. I reserved an appliance dolly but on the morning I got there to pick up the truck I was told they didn’t have one.

Rating:

2.0

Clean and organize the customer area.

Rating:

1.0

Have gas in vehicle, have it clean, and not blocked in when picking up after hours. I was to pick up truck at 8 am and it was almost 9 am before I could get it because it was blocked in.

Rating:

4.0

We were given information that was in correct.

Rating:

4.0

Caesar was polite and courteous. Very helpful.

Rating:

4.0

Made reservation online. Easy process. Trailer was readily available when I went to pick up. Staff was helpful with hooking trailer up to my truck. Since it was a local rental return of the unit was easy. Overall a good experience.

Rating:

2.0

The guy who rented it to me didn’t seem too sure of how things worked. Didn’t ask if I wanted insurance not sure if I was charged for it. Told me that I could just keep the trailer and be charged $29 a day past the due date. When I wanted to extend the rental time.. But I was told by several other U-Haul associates over the phone and in person that that is not the case. They were helpful but maybe need a little more knowledge.

Rating:

5.0

All's good.

Rating:

1.0

They had all my information wrong at the location in iola Kansas they sent me fifty some miles away to Parsons Kansas on the day of pickup I get their and they said it's wasn't their so they said they had another location their they sent me to. My experience with them was very carzy I have never been so upset.so that put so behind on everything.and cost me more time and money.

Rating:

1.0

This place was horrible. Let’s start off by say first go around he charged me more days then I need. I needed 3 he try to charge me for 12. Then he canceled that and charged me a $50 cancellation fee (that later got refunded by a uhaul customer service rep). Then we started over got the trailer and the trailer and it had expired tags I tried to explain I couldn’t drive with expired tags. He told me he was done with me and to take it up with uhaul. After talking to uhaul I find out not only is tags expired but it doesn’t even have the correct tag on it. This process started at 12:30pm and did not finish and receive a new tag until 7:36pm that night. This was a nightmare. I just wanted to get a small trailer to take my kid to college and to top everything off did not have our correct info

Rating:

2.0

Charges where placed on my card after being told by the attendant that everything was good. Imagine that surprise after a long day.

Rating:

3.0

The location was fine. My issue was with trying to get someone from Uhal to answer the phone an help me with the things the location could not. Overall that part of my experience was horrible and I am not usually a person to complain about things... I wanted for hours on hold, got hung up on and transferred to other people 5 times...

Rating:

4.0

Parking is not the easiest. Chris has excellent customer service skills.

Rating:

2.0

The staff seemed unsure of the rental process. Also, they did not have a dolly as reserved.

Rating:

2.0

Have someone do their job right. And when I picked up the u haul it was blocked with other u hauls and I called the owner and he was saying I was being rude when all a ask was if someone could come move the other trucks. I believe y’all should fine someone else to rent them out. And maintenance them the door acted like it didn’t want to shut and air was coming Thur the doors. When I was trying to go around other cars the truck wouldn’t go pass 70 so I couldn’t pass and this has been the worst issue I’ve ever had was renting a U-Haul.

Rating:

5.0

Very great service! Super nice location.

Rating:

5.0

Location is conveniently close. Dolly had broken pieces and one of the straps was hard to get through the ratchet. Other than that it did it’s job and got my vehicle to my destination.