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KENNY M
Customer Reviews for Newmarket Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing service
Danielle MWent above and beyond to help me! Thank you!
Lance MEasy process, made easier by employees. Got exactly what we needed, and was able to extend the rental no problem. Drop off went great too!
BRADLEY HThe mobile ceck out was difficult and took longer than expected. The mobile app was glitchy and did not work well for the checking in the vehicle. On the truck the parking break light was lit even though the break wasn't on. The moving pads and and hand truck were in the way and I didn't use them
Eben AGreat service! thank you
Ken MChecking in after hours process was absolutely horrible and frustrating. I was not given the code to pick up the truck and ended up making a new reservation to get one. Otherwise a good experience.
Abbey HThe person I dealt with,Sue, was extremely helpful and was willing to stay and wait for us to pick up our rental. She was professional and went out of her way to help. I would highly recommend this location to anyone who is looking to rent a U-Haul vehicle. Thank you Sue.
David NI always go to this location for great service
Terri hNothing, everything was perfect. Staff was very pleasant and helpful
Patricia MHassle free pick up. Will use again! Thank you
KenNY MCustomer Service was fantastic
JUNE ONothing to do here. Everyone was helpful and professional. Great rental experience.
Holly BManager Sue was wonderful. A great assett to your company.
David AVery helpful
Christopher TThe person needing to check the truck in wasn’t available, so I had to trust they would do that after I left
Daniel RContactless drop off.. Did it via app. Location was fine
Michael APeople here were super friendly.
Michael CSigns to know where office is so they don't park at the neighbors house 😀
Colleen RThe people there were very nice and pleasant
Ramon MThe sign at the entrance says the office is at the top of the hill and actually there is a house there and not the office. You have to go past the house and back down a hill to get to the office. Just a little confusing for a first time visit. Otherwise the people were friendly and helpful!
Timothy SBe more clear about where the drop box is for return
Angel SNothing I can think of. Everything went smoothly.
Matthew DSue at Newmarket Storage LLC is such a pleasant person every time I bring a truck back to her location. I highly recommend this place for your box truck rental needs and for storage. The customer service is top notch.
Todd DNothing really, staff helpful, process was easy.
Sharon CThe service and the people gets 5 star. However when it comes to pricing it's just another corporate scam. Advertising says $19.95. However, at the register is +.89 per mile (did 32 miles), +fill up , + taxes. Amount finally paid was around $64. I wouldn't mind a few dollars on top but triple the advertising price leaves a bitter taste when you pay...
Konstantinos ZNothing, it was great dealing with friendly people!
robert bMy truck did not have a USB port or anything else for me to plug in my phone. Considering I was doing an after hours pickup & dropoff necessitating the use of my phone, and had a 2.5 hour drive each way, that's a lot to ask. I think I was at 3% when I was dropping off and that's only because I knew enough of the drive that I could turn off the GPS for certain stretches. I also didn't like the fact that I was given only half a tank and had to return it with half a tank. I had a long way to go into the wilderness without many gas stations there, so had to fill it before leaving and then try to fill it back to half without knowing how big the tank is. Having it returned full would be so much easier and smoother.
Heather REase up on the upselling when ordering online.
Stephen AThe only issue was that they expect the key to be returned to the lock box, but the return instructions don't include that number. After working all day I had only a vague idea of the code, so I handed it in at the office instead.
Christopher HThe trucks are conveniently parked near the road, but the office with the key drop box is far away and not well marked.
BRADFORD RGreat service couldn’t be happier
Ryan PThey charge a $25 fee for bringing the truck back after they close. This seems really in contrast to UHaul's 24/7 policy for being able to rent vehicles. It is not may fault they were not open when I was returning the truck, so should not have the $25 fee. Also, I was charged $29.95 for the truck instead of the $19.95 advertised rate.
William LThe woman at the front desk was as nasty and rude as they come. When I called the 800 number to book my uhaul the woman I spoke to on the phone told me I could pick up the truck after 930- I showed up at 10:06am and when I walked in the door I explained that I was there to pick up the truck I rented- she said your an hour and a half late… no hi, no nothing.. she didn’t even know my name at that point.. then I got a lecture about if I rent a uhaul again to make sure I’m on time because I’ll lose my truck, I didn’t know it was an appt, That wasn’t explained to me. She then kept repeating herself about me being 45 minutes late.. I not be returning! I would not recommend. If your going to use a local uhaul use the Brentwood, NH location- the woman that runs it is amazing! Super helpful too! & friendly.
Michelle TNever again will I use the mobile app to sign out a U-Haul rental. I should have learned my lesson last time . It took me a half hour on both ends to get through the process. Awful.
Jonathan HContinue keeping up your excellent service.
Marsha WEasy reservations super friendly staff. A great place to rent from!
Emily BFriendly staff & great service!
John DThe people working at this location were very helpful!
Andrea BGreat experience! Forgot to take photos and wasn’t charged extra <3
Forrest MI don’t know what happened to the days when the people you were renting from walked all around the truck with you, went over all the features, all the dents & dings? No one went over the mileage limit. Just told me to return it with the same amount of gas. Good luck! Locations for pick-up/drop off are getting limited so you have to drive 20-30 mins out of the way to pick-up/drop off which adds to your mileage. Other than that, no issues with the truck.
Tina CSue was great
COSETTE HNot much. Tammy was the best. Very great service.
Eugene LThe van was clean and in great shape, everything worked as expected. My 'no' answer is because it had been smoked in and had a heavy stench of cigarettes. Otherwise it was a great experience.
marsdon PWas great!
LOIS GThe phone pick up process was not easy!!
Lisa WFaster check in process
LINDSEY PThe instructions on how to get the truck keys were not perfectly clear.
CRIS B