Make sure the trailer is cleaned out. I rented a motorcycle trailer to pick up a motorcycle and there was a 2 foot strip carpet tack strip for oncrete with all the nails in it right down the center of the trailer. Another 2 inch piece broke off and was in another location of the trailer. A couple loose nails as well. A plastic bag. I picked up a 24,000 dollar motorcycle. Its unacceptable.
Robert S
Customer Reviews for Noltes Service & 24 Hour Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems.
Richard CProfessional and courteous people, was treated with respect and professionalism. Will use again in the future, if need be.
Daniel PEveryone was helpful and made picking up the equipment a breeze. I dropped off after hours and the lot is well lit and easy to navigate
Joshua WStaff was wonderful and extremely helpful
Paula HMake sure the receiving party knows to call u-haul because they didn’t register my drop off and it was a whole thing.
Liam MSimple easy, didn’t have to speak to customer service again
Mark KNot sure rent a couple of times from this location and was excellent both times
Dave CAmazing girl that worked at this particular location. She went above and beyond.
BRIAN MOoft I got burned by the cost of this one. It was completely on me for not quoting a one way trip from Houghton to Waukesha, but I had previously understood that round trip was almost always cheaper because you're returning the truck. It would have been $306 + gas for a one way trip. This trip cost $290 in gasoline alone. Had I even just done two one way trips one from Oshkosh to Houghton and one Houghton to Oshkosh, I would have saved more than $200 and had two extra days allowed for the trip.
Paul DGreat exoerience! Christina did a great job!
Lisa AShe was very nice and quick to to help.
RAMANZANI Kthe clerk was very accommodating and very friendly
Zach BI was happy I chose this location to rent a trailer. Service was great! Very friendly Staff. Employees were very knowledgeable and which made for a very smooth process. Equipment was in great shape! Well maintained! Noltes will definitely be my first choice next time I need to rent equipment.
Jess FTrailer was clean but the tires on trailer were low on air, not much tread and cupped. Had issues during the trip and had to spend 3 hours getting the tires replaced. The road side assistance support was fantastic and stayed in contact with us throughout the repair
Daniel RSomeone be at the location or someone automatically talk you through it on the phone. Took hours in the parking lot just to get the keys out of the lock box.
deion hHave equipment that is requested but the customer and paid for on the truck. Since this is a lockbox place they are unable to get it is the location is not open and just have to go without. The vehicle had other damage but that shouldn't be the persons job to check up on your people. I had three or four spots that didn't have x to show damage. It was 60 miles from my house to go pick it up, i wouldn't consider that to very good. Also your reset password doesn't work properly since it wouldn't except my password.
Darin CGreat selection of trailers, easy to locate.
Charles AFast and friendly service.
Donald PThe key that we received in the lock box was for the wrong 26 foot truck. Thank goodness someone else with the right key was trying to get the other 26 foot truck to open. The mileage was also off my 4000 so the drop off process was horrendous.
Emily BThe lady at the desk was very friendly and polite.
Thomas Bvery helpful and professional
Joseph A24/7 rental worked great, keys lockbox was easy to locate.
CHARLES AChuck & Lisa go above & beyond to serve the customer. Any auto repairs, towing or moving needs, Noltes is my go to.
Justin KWe actually reserved our Uhaul at another location in Oshkosh and were never informed that we would need to pick it up at an alternate location...that would have been good information to share with us to avoid us driving to the Ohio Street location that morning only to be told we needs to go to Noltes to pick up the Uhaul.
greg vVery kind and helpful and polite
JOE CThe location was closed when we got there to pick up the truck. We received no information on how to find/get the truck. My account online prompted us that someone would be at the location for hand delivery. I spent 30 minutes calling other locations in the city until an employee was able to go into my account and make the necessary changes so we could pick up the truck through the online process, rather than in person. What should have been a simple process, ultimately took 45 minutes to get the truck. I also ordered boxes, and was not told that I had to drive to another location across town to pick them up. I now have to make an additional phone call to get reimbursed for the boxes I didn’t receive. Overall, a very poor pick up experience.
Jason JEveryone was very professional. They had everything ready. It was a quick in and out. Thank you for the promptness.
John Poverall excellence of the truck and customer service. very satisfied!!!!
SHIRLEY CHorriable, first off this was not the location I reserved the truck from, very upset. Second they did not go over the precheck with me. They just did a quick walk around and said "your good here's the keys". I had to check the lights at different u- hual location, because I had great service from THAT location before, to see if they worked. Will never work with this location again.
Christopher JThe Jackson location was great. Unfortunately, our reservation was at the Ohio street location. When we got there, they didn’t have the trailer we reserved. They were totally inept.
Nancy BWe were told the trailer was 6 and 1/2 ft wide and that it would fit our needs. Well the ramp and the trailer opening was only 5 ft wide. We were not able to use the trailer. We wasted money, time, and travel because we were told a false statement. Very disappointed.
doris bAll went well,i only did not need that big of a truck
SHIRLEY PMake sure you contact customer of any changes. I had to drive 40 miles out of my way to pick up my truck. Was my time not important ?
John CLisa was awesome. We had a small glitch and she took care of it in a very professional manner. Need more professionals like her.
Glen MIt was actually a frustrating experience for us unfortunately. We got an email saying our truck was GUARENTEED at an Appleton location near us and then we got there only to find out there was not a truck there and had to scramble to figure out what was going on and ended up having to drive an extra half hour out of the way to get a different one. It was hard because we only had a certain amount of time to move things out of our apartment and moving is stressful as is (on top of it I worked night shift that night so that was an extra two hours of sleep I missed out on). Luckily the lady at Nolte's was extremely helpful and helped us get our upgrade and rate adjusted. She definitely went above and beyond and we appreciated her help so much. In the future I would advise not to write GUARENTEED in your emails because that is apparently not true. Or a heads up if there is a possibility of that happening would be nice too..
Megan GExcellent location and service is extraordinary.
richard fWonderful people to work with
tom fHad to go further to get the equipment I wanted because the closest location was closed. Noltes service was excellent!
DON MService was quick picking up and returning unit. Very friendly.
Jeff DGreat Service
tom fwas unable to pick up truck and auto transport at the same time/ same place
Linda WThe only thing that I would rate them down for is the communication. I wanted to change our pick up time since we lived in Hortonville and uhaul change my pickup location from Greenville down to Oshkosh, putting extra miles and gas to our trip. But that's fine, I like to spend more money then I have to. My overall crappy experience was with uhaul and not Noltes.
Sara C