Even this location had no idea of the combo on the lock and how to get the key, they should have been informed. We even called support with details to make sure, it was not sent over to the location.
Cory I
Customer Reviews for Good Guys Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff
Jaclyn LDrop off was easy and quick. Excellent transaction.
Steve CBobby and his crew are the best!
scott sExcellent experience. Wonderful staff!
Bryan RCounter lady very nice and friendly. Truck was ready to go when we arrived. Can't ask for better service. Price was ok, not an overboard price.
CECE CThe lady working the desk was beyond helpful & super personable. Helped out a ton & made my move much easier
Laura HTrailer floor was covered in a greasy black substance.
Roger LVery helpful, very pleasant experience.
Rochelle SVery friendly and accomodating. Smooth and easy transaction. We will definitely rent U-Haul equipment here again.
Christopher TOwen and Bobby were very helpful and made my rental experience go smoothly.
RHONDA OI had a very short window to move my entire embroider shop from one location to another. The man who rented the truck to me was so patient and kind - he put me as ease immediately. Dropping off was even easier! I will everyone to use this U-Haul! Thank you so much!
Tammy SThe guy running the place is rude!
CRYSTAL RWe had a great employee, Rhonda, who worked very hard to do her best to help us get started. When we brought the trailer back we were greeted by the owner, we didn’t get his name, who is very rude and arrogant. If Rhonda owned this property and her employees worked as hard as she did we’d have no problems coming back.
PATRICIA CGreat customer service. Overall a great experience.
Jon BI was so impressed with the customer service I received from Ronda. She took care of everything and went above and beyond in my opinion!
krystal hemployees very professional and helpful
DAVID KThe lady was sure nice and helpful.
Sherri SBest experience we have ever had with Uhaul. Great dealership!
Lindsay MThe main location in Cheyenne 6100 Countryside drive took my money for equipment they didn't have. Didn't call me to tell my truck wasn't there until I drove clear across town yo pick it up, then sent me to Good Guys and Rhonda was amazing! They did not communicate that I already paid and uhaul wanted a $100 deposit and I told her I already paid it! Suppose to pick up uhaul at 10 am, and finally left @12:30.. The uhaul that I was picking up a couple had already got it and their was no communication with traffic. My son called the other Location and Lindsey was very nice and tried to rectify the situation.Then calling me freaking out cause my uhaul wasn't back by 8 am, well the drop off place doesn't open till 9:30. How the Hell was I suppose to know that! Then I received a check! WTH- I PAID CASH! I HAVE NEVER BEEN MORE DISGUSTED IN MY LIFE ON HOW THIS WHOLE THING WAS HANDLED!! DO BETTER UHAUL!!
Teresa THelpful, friendly manager
DENNIS DThat the speed limit on the trailer be upgraded to new highway speeds.
Rory LSuper nice people.
Kevin DRhonda was TERRIFIC! Handled everything. Did not even have to use web page to return. Very friendly and knowledgeable
Marian CRhonda the sales associate was incredible, she went over and beyond assisting me in getting the right size of uhaul trailer and even went out of her way to help me back it up to load it. There was nothing more Rhonda could of helped me with other than pulling it to my destination. Rhonda was amazing and I would recommend her to help anyone and everyone in helping meet there Uhaul needs. Sincerely Kelli Killmer
kelli kFriendly and very helpful! Easy location to work with. Answers all of your questions and solves problems!
Bryan KGreat people to deal with
Michael HThe lady there went above and beyond her job duties she made sure everything was taken care of he is a excellent employee and I actually believe that she is a great asset to their company.
RHONDA ORhonda was so helpful and professional.
Stephanie GThe members were extremely helpful at this location. The system was giving them issues but they were able to communicate that and provide great customer service.
ROBERT MEverything went really well.
sean tBobby at Good Guys was great. He was very helpful, friendly, and efficient. Had an issue with my current rental that wasn’t from his store, and he was willing to help out on a busy Sunday. So grateful!!
Kaylee VGreat service. 10/10.
Travis BBest Uhauler Dealer in town . In & out . Nobody got hurt 😀
owen bThe customer services was great, just a very small location so is a little difficult to get in and out of. I had to drop my own vehicle off while I was moving and there was no place to park except a block away.
Shereen WRhonda was awesome
katherine kSo happy that Good Guys does U-Haul rentals! Rhonda was very kind and accommodating to our needs! Thank you!
KETAN CThe lady who helped me check in went above and beyond with being kind and helpful. Thank you!
Angelynn HThe gentleman who helped me was very kind, and drop off was a breeze.
Dominique BI was surprised how busy the dealer was , service was excellent. I would definitely rent from them again.
william fGreat service, prompt staff, worked with me to meet my needs for trailers on multiple occasions. Will use again!
curtis ARhonda was so wonderful when I picked up and dropped off the uhaul! She helped make the experience 10 times better
Jasmine DBest u Paul service ever! I would tell all family and friends this is the place to go to. Is customer service was great. Service was handled wonderful with smile answered all questions. She was the best. U haul was clean and well serviced. The uhaul drove great.
Trisha SVery professional and courteous
William LGreat service excellent staff
Michael BImprovements not needed. Just keep doing what you are doing!
Gary JPut some tires on the trailer they were bald
shawn cThe place is very great. Clean and very cheerful atmosphere. Owen is a sweetheart very helpful and very inviting I would definitely recommend is place to somebody in the future.
sherri b👍🏻
Larry WThis location provides friendly service, trucks are as expected, i see no issues whatsoever. Great people.
Layna MThis is one of the best UHaul dropped off centers I have been to.
Terry AThis is hands down the best uhaul staff I've ever worked With now on two occasions. I specifically called them for this rental as the website had me driving out of my way to some larger location. The location the staff. The cleanliness of truck. All terrific.
Shannon RQuick and easy. Highly recommend.
Eric NBest service, I've seen.
Arthur MNothing, 3rd time using this location, has been great.
Eric AOwen, the agent at this location was extremely helpful. He even waited for me when I came back to drop off the trailer 15 minutes after the regular office close hour. I will come back to this location again next time when I need to rent a trailer. Thank you Owen!
Yuan G