Customer Reviews for North Oak Safety Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of North Oak Safety Storage
Friendly Staff & Quick :)
I had made my contract well in advance of the need for the vehicle. I had contracted for a 10' truck. On calling the day before pickup I was informed no 10' truck was available and I had to use a 14' truck.
This cost us considerably more in gas money as the wind was buffeting a truck with alot of empty space in it. What is the point of a contract if you cannot deliver the promised size vehicle?
truck actually picked up at 5600 State Ave. Equipment ready at 7:00am and employee was helpful.
When we returned the u haul truck we arrived at the. Drop off return on 9 /1 at 8:30 am. by the time we unloaded the truck it was about 4 hrs later and we were charged an extra day ? Not happy !
Did the checkout online - didn't tell me I would not be able to have the truck for 24 hours. Very dissapointed that I only had truck for half the time - but charged full price.
help the customer secure the trailer when picking up AND when dropping off
The rep was very nice and extremely professional and efficient. Thank you
The woman working there was very nice and fair. I have zero complaints and would return to this facility any time.
Lady was very pleasant to deal with. Would use this location again and would definitely recommend.
The gal who does the rentals (receipt says her name is Cindy Parke) is so nice! This is the second time we have rented at this location, and the reason we came back is her. She made it all a pleasant experience.
Nothing, everything was just great!
Called for directions and was easy to find. Very pleasant experience.
I only dropped equipment no experiences at this location.
Did not have all equipment I needed. Had to drive to another location which cost more gas dollars
The rental drop off location search should be easier to use. When searching by zip code the closest location did not accept trucks, but were helpful in directing me to a location that did. Would be helpful to locate with the mobile app.
This is the 2nd time I have used this location because they have great customer service!
There was a long line but the person took care of it as fast as they could.
It seems like if you do the online checkin (which is what I did) that credit card and license plate question (I had a trailer) could of been taken care of at that time.
I think if UHaul would allow more self information that it would go much faster.
Outstanding service at check in.
Very clean and organized.
The storage facility grounds ate neat, clean and very accessible. Wouldnt put my valuables anywhere else.
This storage facility employees are very nice and helpful.
The storage space was clean and brand new. It was on a slight hill so it made it a bit awkward to park your truck and unload because of the angle but it wasn`t too much of a problem.
Friendly staff. Very helpful. Storage unit was clean when we moved in.
They were extremely helpful when I called. Explained the whole process!
The customer service was excellent, she was really helpful and pleasant. I would recommend the facility to others.
Peggy @ the location was very polite and helpful. Would refer anyone to this lacation!
Quick contract process, clean facility, very secure appearing facility.
Very clean and Cindy is very personable.. we love the location and security
Cindy was very helpful and courteous. She answered all the questions I had and explained in detail some of the things I wasn`t aware of such as the price setup - which worked out well!