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THOMAS N
Customer Reviews for North Ridge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Israel SThe guy was so fast and efficient, he never even asked my name.
Daniel RThe gentleman was super helpful on helping me with my needs. Highly recommend!
JOSEPH MIt's an old house with storage units in the back, no-one was there to assist, I just dropped the trailer off took a picture and left
kenneth hThis return station was un manned with no visible instruction on where to park unit. Had to call the UHaul number on my paper work and she was very helpful explaining how to proceed. Found an area around back off to the side where other returns were parked. I would suggest that North Ridge install some signage on how to proceed with a drop off when not manned. Overall great experience though. I've used UHaul in the past & will continue to use when needed. Great company with a exceptional value. Thank you
David RVery great customer service at this location
brian kThe employee that was at this location was amazing and very helpful
asa cWas treated very well throughout the whole experience
doug dVery convenient thanks again. I will be renting from this location again.
John BTom was very accommodating .... the trailer exceeded my expectations... will use him again... thanks
Alex BEverything went smooth and got everything moved quickly and easily.
Joey WEXCELLENT EXPERIENCE THIS PLACE OF BUSINESS WAS BOTH FRIENDLY AND PROFESSIONAL!
MARK HDon't change anything. Great customer service and vehicle's are kept in great condition!
Robert COn very short notice Thomas Bunting and the Uhaul company provided outstanding quality service. We will definitely use this company and recommend in the future. Thanks
Mike NGentleman was very polite Was engaging in conversation Very easy to do business with I would highly recommend his services and business to others
NANCY SThere wasn’t anyone at the drop off so I left the keys in the Dropbox. They contacted me by text later in the afternoon. They took care of business!
Bruce RTruck was ready to go…simple fast!
Mark WI AM PISSED OFF AT THE HANDLING OF THE RENTAL. I have used your service for over 40 years without a any problems This time was a total disaster. I was told by the pickup location that I could drop the off first at the Ashtabula location, I protested that it was no where near where near where I was going. They could not find a closer location. I was then told to call around for nearer locations, which I did. The operator at that site accepted the trailer and did not want to look at me paperwork. I did ask. The earlier installation of a hitch took 4 hours when I was told 90 minutes. They installed the wrong parts. I had to return for them to correct it. There were other problems with the original reservation being a trailer that was too large for my car. I had to reschedule my moving. I am disappointed with the entire transaction. AND NOW YOU ask $5 FOR FOR "WRONG DROP-OFF" FOR THE INCOMPETENCE OF YOUR STAFF! REFUND THE $5. I AM AS OF NOW WARNING MY FRIENDS AND ASSOCIATES TO USE YOUR SERVICES ONLY WITH EXTREME CAUTION OR NOT AT ALL!!!
Dale BMore non enclosed trailers, had to get a bigger truck due to non being available
Michael WFriendly, Fast and efficient. Hard to find these days so it was really a great experience. bob
Bob SEnsure equipment is cleaned out prior to customer pick up. It should have been cleaned out by the previous renter but was not.
John WGreat customer service!
Kurt DThe back of the truck was filled with cockroaches. Trucks really need to be inspected before they're rented out. Considering the furniture pads had to be added to the back of the truck, there's no way the staff at this location didn't see them (they were heavily surrounding the furniture pads as well as throughout the back of the truck).
Nicholas GOnly issue I had was the lock on the back of the truck was difficult to open . Maybe update locks more frequently. Other than that everything was fantastic.
Mason KI drive from mentor, Ohio to this location because service is top-notch. I Highly recommend!!!
Frank STruck was ready to go when I arrived
Frank SSpaces to leave trucks should be marked more clearly
Tonya BMy view on this location has been the dealer has always made the experience the best it can possibly be. Highly recommended.
Thomas BThere was no clear indication where the drop box was located. Had to search for it. Their sign doesn’t indicate their a U-Haul location.
Sarah DGreat customer service. Tom was a great representative of the U-Haul brand
William LLess costly.
Dianne BWith the people I dealt with nothing. Great already.
DONNA BOwner Tom went to great lengths to get me my unit. Great customer care
Michael KThe check in website was terrible could not get checked in properly and without the business owner/manager assistance I would have been delayed with the pickup of the truck even longer. I was delayed a half hour with issues due to the check in process. Not happy at all with the remote check in process
Robert LNot sure.
Richard PTom at North Ridge Mini Storage in Painesville is the ABSOLUTE best. He went above and beyond. I am only going to him from now on
Farralynn SI have used this location many times. The dealer can be reached at anytime and will answer!!! Call 440-357-6345
Thomas BNeeded a truck last minute and they thankfully had one available! He (sorry, don’t remember his name) was great and I would definitely use this location again.
Terrance NI was asked to return the unit early to accommodate another rental. I was told that personnel would be there from 8 o’clock on to meet me. I return the unit approximately 9:30 AM, earlier than requested and never saw anybody when I dropped off the trailer.
Robert RNo one was onsite
James Nnone
Patrick YTom does a great job!
Robert GFirst time experience for us using a u-haul. Wow! We’re we impressed!! Thank you so much
Thomas EAwesome rental. New and clean truck. Very efficient on gas mileage. It packed mostly everything in one trip to our new home. Was super happy with our service and would highly recommend and will rent again.
Roy T