Whole process terrible.
Ladarion W
Customer Reviews for Davons Towing Repair And Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul was unable to fulfill my reservation for both a truck and rental doiles/pads at the single reserved location. Had to wait twenty minutes for the owner to come to the truck pickup location. Had to wait while he tried repeatedly to scan our driver licenses. Charged me for both the truck and the equipment. When I questioned this, he told me to just show my receipt at the next store. The second location had my equipment, but said I could not take the equipment without paying. I was told to return to the fist location for a refund. I had to insist that the associate at the second location contact corporate UHaul to make the correction to the location inventory. I had to insist that a refund be emailed to me, before I would pay for the rental equipment a second time. This whole experience was very stressful, very confusing and very time-consuming. I can not recommend UHaul.
Rhonda IWould not look at video of gas and damage before I pulled off with uhaul
Darryl HFirst, they gave us the wrong truck so we had to go back (50 min drive round trip) after we already started loading. After we were all loaded and went back to get the trailer for our car hookup, the metal wheel cover was rubbing on the tire so the left tire wasn't moving, spent another 1 hour trying to get that fixed just to be sent to another location where they weren't willing to do an emergency trailer swap and spent another 30 mins there until we finally got a new trailer. The worker never checked the brake or signal lights. Overall horrible experience and wouldn't spend that much money again for this service!!
JAIMEE H