great location extended hours helpful attendent
Valdir C
Customer Reviews for Northboro Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a great experience
NICHOLAS WEverything was great from the people checking in/out to the cleanliness of the rental. I would suggest to have some better lighting where the trucks are parked. That’s it. Great experience, great rental. Thank you!
Michael CMake online reservation simple —not a long, drawn out series of web pages and questions to wade through.
George BCheck in and drop off was fast and easy. Great service!!!
Todd BEveryone there was very pleasant and friendly. The truck I ordered was there when I arrived and everything went smoothly. I would use this location again if needed.
Charlene HAll good. Excellent value for just the right truck. I especially appreciated the ease and efficiency of the mobile-only rental process.
STEPHEN SRaj was a jerk and yelled at me for not removing the moving blankets even though I was told by two different uhaul reps I was supposed to leave them folded in the back of the truck, which they were. Unnecessary for this dude to be yelling at me at 7pm on a Sunday for following uhaul directions.
Matthew SNo issues. Super easy. Truck wasn’t the best but did the job.
Jamie SOne minor suggestion: The inside of windshield could have been cleaner. Noticed it when we were driving into the sun. Everything else about the vehicle was great.
John WStaff was pleasant the professional. However, this small location did not have the furniture pads we needed.
Stephen PManager doesn't know what he's doing.
Nick CI was told that I will get the receipt in my email Still waiting . It has been more than 14 hours
Samarth cUnfortunately, the individual at the mobil (who I think was the owner) is very disorganized, and a liar. I modified my U-Haul reservation and did so by talking to a representative on the phone the day before. She informed me that I needed to pick up from the mobil in Northborough, but return it to the original location (also in Northborough). When I picked up the U-Haul, that is what the gentleman explain to me. In fact, we had a lengthy conversation about how he could not modify it and then I would have to return it to the other location. Imagine my surprise when I returned it to the other location and they told me I needed to go back to the Mobil. I explained that was not the case. Did you know that your customer contracts do not have the drop off location listed? Fun fact. So instead, the U-Haul I was that called the Mobil. This is where the lying gets into the story. He told them he was unaware of a different location to drop it off. He could’ve solved my problem I just told the truth. Instead, I was forced to waste 30 minutes of my life taking it back to the original location. Once confronted by me, he admitted that he had made a mistake. When I asked why he did not just make my life easier by telling the other U-Haul location to waive the one-way fee, he did not reply. Then he wanted to charge me for the extra miles driven between both locations. Luckily, I had taken a photo when I dropped it off at the first location. I told him that that was the mileage he was going to charge me for because I was not going to be charged for my time wasted, figuring this thing out at another U-Haul dealer, and then driving 20 minutes to his facility. He agreed, and while it’s not a lot of mileage, you can see a credit that was given back to me a six dollars. I don’t understand why he had to lie, but he did. And that’s why the rating is below average. It just shouldn’t be so hard for the consumer. I did as I was told by both the representative on the phone and the Mobil employee in the morning. And then I have to pay the price for disorganization.
Amy NExtremely upset at how they charged me for many things I told them I did not want. Gave me furniture pads and dolleys I didn’t ask for and he brought them all the truck after saying not to add them to my order. Then he added them without telling me to my contract.
Joel JNone of the vehicles tested have air condition working
Sameerna DExcelent service
VIRGILIO MDirty truck. Gas station not working for refueling. And they didn’t have the materials I paid for
Sarah AOverall it was a pleasant experience my only complaint was on the morning of the reservation I entered all of my information into the uhaul app. Once I got to the location it asked for the same information picture of my license and a selfie I did that but the next thing I knew it said your reservation was under review because it didn't approve the pictures I submitted I went into the location and they were able to help me with the reservation with then using their iPad
Jonathan SI have an open complaint and investigation with being charged for fuel I never used. I picked up the truck, with 3/4 full tank. Returned it with the same, and was charged 6 gallons of gas but only drove a total of 26 miles. The person assisting named Raj was extremely rude and disrespectful. I do think this was intentional, when I called back to the store I was yelled at and hung up on. I expect to be refunded for the fuel, but this place needs to be checked by corporate. The truck was also dirty when I received it, with broken ceramic, fake flowers and marbles. Raj almost slipped on a marble when he was lifted the back and placed the dolly on the truck. Ironically when I dropped it he off he tried to imply these things were mine and told me to clean it. I reminded him of what was on it, he told me so many people use the truck it’s hard to keep track. I will NEVER use this location again.
Renica AGreat experience. Truck was nicely maintained and I would use this again no doubt
Michael BIt took too long
tom wCustomer service was excellent. This location is very convenient as it is near intersection of routes 9 and 20. We will definitely return the next time we need to rent a truck.
James DTruck was very old and needed gas. Check engine light was on.
Timothy BIt went really well.
Missty CIt was difficult to make a reservation, truck was not available upon arrival, we had to take a smaller size, attendant was unapologetic and argumentative.
Fernando CI forgot a flower pot stand in the truck and would need to pick it up later. Please let me know if it is found so I can pick up . I would appreciate a phone to to let me know if it is found. Thank you
daniel bI booked a furniture dolly (the square platform one) but only appliance dolly was available and I had no option but to take it. I booked a day advance to avoid such situation
varun vMy only issue was the last minute location change from what I requested.
Burton MI was charged for a dolly but not provided one.
sandeep SGreat service
ashraf mIt was a mobile gas station.
Cynthia CFix the mobile app. Check in was a pain in the butt as it wouldn't accept the photo of my driver's license. Thank god the employee working there was so awesome and helpful!!!!
Laura Phad to clean the steering wheel and arm rests, air conditioning did not work, little to no air movement from the vents, losy several hours dealing with service to get the items addressed, the issues were not resolved, ended up driving about 10 hours in 90 degree heat with the windows open driving 65 mph, i cant imagine why i would use uhaul ever again
jeff mApp is unacceptable and very difficult to used. Crashed so many times. Will not use again
James KMy pick up location was moved 3 times, the last change being made on the day of my moving. I went to the location in Westborough ( 40 Bearfoot road ) and the manager there was really rude. Afterwards, I went to the location at 7 Belmont st… my pick up was scheduled for 11:00 am, I packed up the truck almost 1 pm… the guy helping us was trying to multitask between the gas station customers and us… he ended up giving up my truck to the couple in front of me and had to call Uhal to ask for more trucks… I ended up getting a smaller vehicle ( the $29,90 one ) while paying for a bigger one ( $39,99 ). Terrible customer experience!!!
CLAUDETI SWe reserved a 15' foot truck. When we showed up to pick up that truck we selected was unavailable and were forced to take a smaller truck
Rick COk but owner takes store customers ahead of you. Didn't have the dolly I ordered.
Jacqueline PExcellent dealership
FADI AThe person who helped us was very helpful and professional!!!!
Kate KAmit was fantastic, we loved our experience!!!
Christopher GClean at least the glass, and not send it out with a broken mirror.
richard cI was scheduled for 2.00pm and I just got the truck around 3.15-3.20pm. For all this delayed I should have a discount.
Ronaldo DThe attendant was overwhelmed with trying to manage a mini store, sell gas and rent uhauls. He was a nice guy, etc. but it took way to long to pick up my truck. PLUS I was not able to pick up a truck where I had originally reserved so it caused me to add 20 miles to pick up & drop off total distances that should have been taken off my bill AND the check tire light was on! Not a good experience.
Margaret NCargo area was filthy with dirt, and grass or straw or something and smelled a little off. Other than that it was by far the least painful experience with U-haul I've ever had. Pick up and drop off were quick and easy and they actually had the truck I reserved, a first in my U-haul history! If the bed didn't require cleaning I would give 5 stars.
Will SIndividual on duty needed more training on the software. Spent extra time waiting for them to figure out how to release the truck to us.
John LThis isn't the location I actually made my reservation at, this is where I had to go, cause they changed it on me last minute. I also received the truck with an empty gas tank and had to dump over $125 in gas into this vehicle. The gas credit didn't even cover half the cost! This has been close to the 4th time U-Haul has screwed me around on a rental reservation. Clearly, you need to understand the definition of the work "reservation" cause clearly you don't!!
H JVery friendly staff
Husam Bapp cannot upload the photo......
Xin FGreat service!
ANDRE AMy billing is all messed up No receipt printed!! Only email and it's not final bill. Money's already taken out of my bank and the amount it wrong!!!! FIX PLEASE ASAP
LAURA WThey charge 3 times
Tiago CThere some amount of gas was less which was not correct but I don’t have anything to proof…you charged $20 for that. I will give tip for $20 to you but will never visit that location again.
Ajeet S