Customer Reviews for Oakland Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Oakland Express
they were going to charge us .99/mile. until we talked to U Haul traffic department and they told us it should only be .59/mile. The woman from the traffic department was a great help, if not for her we would not have used U Haul.
System was "down" and then they didn't enter our return time correctly, so we were charged for an extra day. Very sketchy place.
They are open until 10:00pm. I brought the trailer for drop off at 9:40pm and they told me that they were closing and had to be done the next day or somewhere else. I was not happy to hear that.
better sign for uhaul drop off
Even though I did the Express Check-in online the day before, it took over 10 minutes inside the store to re-enter all the same personal information. Not good.
U-Haul needs to update the correct phone number on their general information page. It was incorrect, so caused some aggravation to confirm that they were open on a Holiday weekend. Correct number is 860-644-1157 NOT 860-645-1122. Really liked the 24 hr pick drop off.