Customer Reviews for Oakland Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Oakland Express
This experience was absolutely terrible start to finish. The only reason I got my truck was because I ended up getting so frustrated that I walked outside and called the 1-800 number for uhaul directly. I ended up getting patched to Leah from the Orange location who solved everything for me. Thank you Leah! Down with Oakland Express.
Several people standing around that could have been better utilized to speed up my delivery
Not sure if I would recommend. They had the vehicle but the person there did not have a clue what to do when I arrived. Took 30 minutes to do a 5 minute process. I had also reserved a hand truck and they did not have it. Slow, unfriendly, unprofessional, unprepared facility.
Clerk had no experience in renting UHauls. Had to call multiple people to know what to do. Took almost 40 minutes just to get keys. Guess we picked the wrong day. However the truck ran good, although check engine light was on the whole trip. On return, cashier was informed of the light, but it appeared they already knew that. Not comforting. Return process was much smoother.