Customer Reviews for Oakland Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Oakland Express
Several people standing around that could have been better utilized to speed up my delivery
Not sure if I would recommend. They had the vehicle but the person there did not have a clue what to do when I arrived. Took 30 minutes to do a 5 minute process. I had also reserved a hand truck and they did not have it. Slow, unfriendly, unprofessional, unprepared facility.
Clerk had no experience in renting UHauls. Had to call multiple people to know what to do. Took almost 40 minutes just to get keys. Guess we picked the wrong day. However the truck ran good, although check engine light was on the whole trip. On return, cashier was informed of the light, but it appeared they already knew that. Not comforting. Return process was much smoother.
So, I started in Willimantic trying to get a tow dolly. The guy there was stoned though and he said it was being rented in 15 minutes. I asked him if there were any others around and he proceeded to put our information into the system. Upon putting it in he said there was no Dodge Neon on the list. So after he proceeded to ask my son if he works out we decided to leave. I called U-Haul in Manchester (only other I new of) they did not have one but were able to locate one in South Windsor. I proceeded there 45 minutes away only to find out the gas station attendant couldn't figure out how to process the credit card and asked for another one. That did not go well either. I had to use cash I had for something else. As I passed the original U-Haul location I was at on my way back I found the tow dolly still not rented as I was told. Then after picking up the vehicle and driving past it again later.....There it was still!!!
Overall I am happy I got to rent a tow dolly and the cost was decent it was quite disturbing deal with the stoned employee and one whom could not figure out how to process the deal. Very inconvenient.