Location was fine. However, I needed U-Haul roadside assistance for a flat tire due to debris in the road. It took almost 3 hours for U-Haul to get someone to fix it. That is way too long to wait. U-Haul will be my last choice for truck rentals in the future.
Donald O
Customer Reviews for Trojan Storage Of South Elgin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If special equipment is requested try to have it available. Had to drive to another location who was also unable to fully assist. The representative at Sundown was extremely friendly and tried to help as much as possible which was greatly appreciated.
Andre YThank you for the great rental experience! Van available at requested time, fast and friendly service, vehicle in great working condition.
Diane OThis can saved my life. Thank you!
Cherrelle JI had to go to 3 locations to get a vehicle. Your website would not allow me to upload my license which was extremely frustrating. it took me 1 and 1/2 hours to obtain the van. Though I wanted the $19.95 plus mileage contract. It signed me up for 24/7 share which I didn't need, I only needed it for 4 hours. So I'm waiting to see my final bill to call and get it settled correctly. I went to get gas to fill it up and the100 miles hat i used cost me over $35 in gas which there was no way i used 10 gallons. So it wasn't filled to a full tank when I got the van. Unsettling for sure. Not happy.
JAMES R