Customer Reviews for Orono Old Town Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Orono Old Town Self Storage
Very handy pickup/drop off place for me as I work at UMO. The lady who worked the desk was very friendly and helpful. The cargo van I rented was clean and in great shape.
The size truck I reserved several weeks ahead was not available and was given the next smaller truck with a discount on mileage. Luckily I only needed to make one trip with the smaller truck. My card was charged twice--for the reservation and then the actual rental. When I called the worker was polite and offered to refund me if it was still there in a few days; it was Monday and I had rented the truck for the weekend. Extremely friendly service overall.
She was awesome and helped a lot. She was one of the nicest people I have had the pleasure of working with. She made things easy and no hassle at all.
Cross properties in orono, ME was great. The truck was clean and the service was excellent. I would rent from them again
excellent friendly service.facility is clean ,no dampness.room access is easy,facility is next to u of maine so its great for student stuff during the summer.would definetly recommend it.
I honestly like this place. This is my second tone using the storage for the summer and it`s a reasonable price.
hours are short unable to check in as reserved. Access to storage not available nights or weekends. Charge for storage up front. price was more than reserved. will not use uhaul for storage again.
Excellent customer service. Very accomdating.
Poor communication. Poor accommodation.
Facility was not well versed in handling U-Box moves. Communication at pick-up and drop-off was sparse. Necessary form was not collected which resulted in delayed delivery of goods.
Irene was very conscientious and very helpful.
Overall convenient, however hidden eMove charge of $6.95 sours the experience.
we opted not to use facility since we could not access when it was closed and it was not opened on the weekends.
excellent service from the lady at the facility but uhaul needs to get their act together as the facility had no record of my reservation done on line from uhaul
Very good and helpful service. Got just west I wanted!
The ladies at the office were very helpful and everything went smoothly
An employee called me to verify my storage locker promptly after I made the reservation! I only had a day`s notice to move out and they were very helpful with such short notice.