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Richard O
Customer Reviews for Valero San Mateo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer Service, period!
Edin DEveryone that works there is extremely nice helpful they're very professional efficient. Highly recommend this place..
Cathy WThe employee that checked us in was such a delight! He was very helpful and kind and made the experience a lot better.
Brianna SHashem and Vick are the greatest people. They go above and beyond to deliver excellence. Thank you guys and I will see yall again for sure.
Belall HThe agent was not only efficient and helpful he came out to help me adjust my right side mirror unasked. That was outstanding!
Burt CDont charge double the quoted amount. This is called fraud
Jason CGreat location and owner. Really clean and easy checkin/checkout process
Colton KOutstanding customer service at this location. Would rent from this location every time.
Joel PThe attendee was excellent!! He was very Helpful and And supper Nice!
clarence dGreat front desk and help app was easy location a plus thank you again
Samuel FThe Valero employee was helpful and everything went smoothly.
Kevin KService was great (polite, attentive, helpful) but the reliance on tech is actually customer unfriendly, and I never received a final receipt, just the estimated cost receipt.
Greg JThe person that helped me when we picked up the truck was very helpful. The person at drop off was rude and not helpful at all. I will not be doing business with them again. The person at drop off needs to be fired!
Fernando MOnly issue was that turning the key in the ignition was very finicky. Thankfully, the guy at the pick-up/drop-off location talked me through how to do it.
Joel Pi drove just 20miles and needed to add 5 gallons to get back to the 3 quarter tank...not good experience
Zitao LSmooth, in and out! Great service.
Butch HGreat location and staff. No possible improvements.
Aaron RFantastic experience from start to finish. I was a little late returning my vehicle and they were very helpful and accommodating. Friendly service, would use this location again for any rental needs, and definitely recommend it to others.
Drew ZClerk inside was super cool and made the process easy and smooth. Even if not for the man inside the station, the process was still smooth and easy.
DAVID RHash was very helpful, kind and thorough. I would rent here again!
Wendi DN/A. Great customer service
Inocentes CI rent from this location frequently. The guys here are great - they are professional, on time, and go the extra mile to help you out. I've rented UHaul's from many locations and this is by far by favorite.
William WBoth the young men I dealt with there were friendly, efficient and so nice I felt like I made new friends. Too bad I don’t need another UHaul.
Sally pIt was really pleasant experience. Everything went smoothly and the people are really helpful.
Chih-Chao YAll my questions were answered and explained to me very thoroughly. Thank you for all your help, time and patience Vick! You were so very helpful! 10 Stars!!!
Dennis DSorry, but I did not remember the name of the person who took care of me. However, very friendly personable we had a conversation and the visit was a pleasure. I go up the street or I used to at the corporate big U-Haul center on El Camino, and the people are just such deadbeats, and you just dl get that kind of service when you deal with corporate. I dealt with the U-Haul on Pacific in the past in and out very quick, very friendly. I would rate them 11 stars.
Harry HAn absolute professionalism is associated with this location, was extremely accommodating and helpful. The representative had a pleasant attitude and I will definitely use them for any future moves and I highly recommend them for anyone moving any time soon!!!
Vikhyat GFantastico!
Antoniette CExcellent customer service. Friendly, professional, on task. Clean, well managed facility. Definitely recommend !
Thomas SGreat customer service and assistance!
Duane DGreat service, professional.
abdul kVic at Valero San Mateo was a great help and very kind. His knowledge and friendly assistance was much appreciated and the condition of the vehicle was super clean and the cab was super comfortable with well maintained seats and air conditioning that works! Thank you, Vic.
julie cThe sales rep in this location is great.
harry lI rate this rental experience as excellent because (1) very helpful service rep at the counter who facilitated the reservation and return of the truck, and (2) the clean condition of the truck when I began my rental. I would recommend this service rep and location for the ease of rental. I would return for future rentals. Thank you very much.
John UGREAT place to rent a Uhaul! Staff was super friendly, helpful, and honest. The entire process was really easy, which was reassuring because moving is already stressful enough. Would definitely rent from here again (although I am hoping not to move anytime soon).
Andrea HI had a CONFIRMED/ guaranteed reservation through dealing with customer secure via phone. That truck was at another location - the truck was still In Portland. I then Had to scramble to find a replacement for my move, and had to pay extra since it was now a bigger truck. Why offer a guarantee if you can’t meet it? And then charge me more money for a forced replacement?! That was a bad experience and this new location thankfully came to my rescue.
Claudia FMy experience at Valero was not good. The amount of fuel in the truck was incorrect and the number on the dolly was incorrect. This caused major problems when I drop the equipment off. Corey at every Muffler went above and beyond to help get my situation straightened out. The gentleman in Valero didn't even have me sign the contract and did not want to correct the paperwork. I hope this helps have a great day thank you
Bobby VIt made moving much easier absolute worth of it's money, and their customer service was very friendly and quite professional will definitely be going back to this place for future rentals.
Vikhyat GWe rented a 10 ft van with 110K miles on it. It has zip ties holding up the grill, and lots of dents. About one block down the road I noticed the rear view mirror was loose. I called the rental place to see what they wanted me to do. About 20 minutes later I got a hold of uhaul. They said I could bring it back for another or use the van and they would not charge me for the mirror. 5 minutes after reporting this I got a call asking if I could bring the van to a different location and they would give me a $20 credit. They sent the new location and credit via personal text. I had assumed this was to fix the van. Putting fuel in the van and gas would shoot out the side of the collector and half of the screws were loose that mounted it to the truck. After returning the van to the new location. I got bill for the rear view mirror and no credit for delivering the van to the new location. I filed a complaint. Had a photo and video of the rear view mirror with the text with the credit from uhaul. Photo was time stamped and geolocated. Nothing changed from the complaint. They sent a receipt for the repair work. Uhaul did not even credit the $20 for changing the destination.
MARVIN FNo windshield fluid but this location is always my go-to location
ROY SGood customer service.
Patricia MNice people and very accommodating Will use this location again
Lynn SThe Attendanr was very helpful in making sure my needs were met, very patient in answering all of my questions. Very satisfied with my experience. Plan on going back again next month, for “ Part 2 “ of the move. Thank you very much
Dennis DOver Charged and there was poop inside the uhaul
Justeen RFast service
Luis VMade the process easy and convenient Thank you!
beatriz mPickup and inspection would have been easier if the vehicles had been parked with a little more space in between.
Michael BHours and availability were great. Appreciated the convenience as we needed to rent a truck at the last minute. They saved the day. Really nice customer service and they walked us through the easy registration in person.
ann fI enjoyed my experience overall, but thought that the oversized dolly could be slightly better lubricated in order to make it more functional and easier to use. Beware, U-haul trucks eat a lot of gas and require an assistant to aid the driver with parallel parking.
Ilya FThe person who in charge was very helpful. The entire process was smooth and he took care all the paperwork. Thank you for the best customer service I ever had at Haul
Yuen CThe people there are so knowledgeable and respectful. Thank you.
Jose FCustomer service was great and fast, no hassle. Thanks to the person who assisted me
Bimbo SThe truck was on empty when I locked up. I had to put gas in right away. I was told to bring it back the same. There was more gas in it when I returned it but I was still charged extra.
Symone CHashem ( I hope i got his name correct) was terrific and had everything ready before i showed up.
James MExcellent service. Iliana and Hershel are great, very accommodating and pleasure to work with. This location is going to be my favorite rental place.
sundar nCould not understand him and the facility smelled of pot and he was very unhelpful
Eddie SGuy was friendly. Paperwork was minimal. Equipment was clean and worked well. All good.
RICHARD JCheck oil soon light was annoying
Alan G