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MICHAEL P
Customer Reviews for Pack N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and efficient staff, made it easy for me to return the vehicle.
Alvin GPack and Ship takes great care of its customers. I use them for all types of services.
Susan RThe vehicle was extremely loud and the driver door would not seal shut so the road noise was almost unbearable
NICHOLAS AAwesome team to work with when I planned to use truck for 1 day and it turned to 3 days. They were understanding and made this a positive experience.
Jessica CEverything was fine’
Nasontae HThe staff is excellent and very professional.
Blanche LThere was only one staff member working on a busy day. We did not get rental on time with our reservation. The online application wouldn’t submit to express cleanliness of vehicle and mileage. It was a frustrating experience.
Anthony GThe only thing I would say is to somehow make the online check in easier. The actual person who helped us was amazing though!
Edward CFlat out stolears from me. I can't pr
WILLIAM SThe truck was very dirty inside. It also smelled of marijuana and was quite repugnant the entire time we had it.
CHRISTOPHER GGreat people to work with ty
DAVID CWhen the scheduler called me to update my rental agreement she was rude and I didn't appreciate it.
Sheryl YNothing needed
ADRIAN BStaff was very friendly and helpful
BRIAN PAJ is awesome. Very friendly and helpful. Would rent from him again anytime!
Michael UAJ was spot on, very good experience all around. Would gladly recommend to anyone.
THOMAS OLiked whole process, very easy
Michelle MAJ is a pleasure to deal with, always helpful and courteous.
NICKOLAS DYou can see I've rented several times from other places but this one stood out. Missy was slammed with customers and still was one of the most professional and courteous service reps I've ever dealt with. Extremely efficient, knowledgeable, and helpful. When dropping off the unit after hours the U-haul app wasn't working properly so all I could do was leave a message. AJ contacted me the first thing the next morning (Sunday) and assured me all was good. Very professional and courteous. They made certain I was comfortable and at ease the entire experience. Highly recommended facility.
TIMOTHY JNothing everything was Great Thank You Again
NOEL WThey are perfect wouldnt rent an U-Haul anywhere else
Joe JThe lady was very rude, and the business next door asked her if my truck was doing business with U-Haul and she said no, and almost got my truck toed, she was just rude.
James CJust keep doing what your doing! If it’s not broken don’t fix it.
TAMMY MI won't be using Uhaul again. I was charged additional almost 15 for gas. It was not that much less.
MONIQUE RThey took $ 100 from me and my on the online receipt it say $32 was given back only $15 was
Thalia MAJ was very pleasant and explained everything without any hesitation
CHRISTINE MI plan to use this location and share my experience.
JENNICE HThey did not update new store hours on their website, place is disheveled. No place to park vehicle while using facility. Parking very limited. Staff counter person very and helpful. This would not be first place I would rent from.
WILLIAM MThis is the second time I rented from them. I'll be back when needed. Thanks again.
Janeen DFriendly and easy.
Thomas Leverything was perfect the gentleman was very proffessional
Karen FI've done business at this location several times in the past. In fact, this is my "Go To" location! The owner and his assistant are always professional, courteous and helpful. I highly recommend this location to anyone in our area needed a UHaul!
Karen LVery supportive lady. Did the checkup very quickly. Was very courteous.
Adnan YYou guys were perfect! The location at the mall couldn’t fulfill my reservation and you guys had a truck ready to go for me! Very thankful for your availability and service
Holly KI am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn’t check to confirm that it wasn’t myself but because of the same last name they assumed that it was me that came. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn’t available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn’t able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged $100 if I didn’t come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took $10 to replace the gas back to where I receive the van on. Had I not replace the $10 and remove the small piece of wood and carpeting I was threatened to have to pay $100. I was appalled at the tone I was given being that I didn’t even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver’s license. I’ve rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.
Dalemieka JI am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn’t check to confirm that it wasn’t myself but because of the same last name they assumed that it was me that came. I’m Dalemieka Jeter. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn’t available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn’t able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged $100 if I didn’t come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took $10 to replace the gas back to where I receive the van on. Had I not replace the $10 and remove the small piece of wood and carpeting I was threatened to have to pay $100. I was appalled at the tone I was given being that I didn’t even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver’s license. I’ve rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.
Lanita LThe man was very nice,
karen fGet more trucks.
Missy SYou need to update your computer. Poor girl took 35 minutes to check me out.
ambridge fIt took about four different times and was not very efficient to check out the truck through the app
Scott SLocation seemed messy and disorganized. Attendant seemed preoccupied and was rushing me. Lock on driver-side vehicle door would not unlock as it should. Not a great experience.
eric pConvenient location truck could have been a lil cleaner inside but was okay for purpose.. the whole verification process with pickup took way to long i feel that should be done prior to pickup i was late starting to move so the guys i had helping werent happy but like i said it was convenient esp. With the location having limited Saturday hours.
Dawn LNone
Samuel MThe manager at pack & ship in Aliquippa is what all managers should aspire to be like
Barry FCouldn't be more pleased with Pack and Ship in Aliquippa, PA AJ was great! Thanks!
Jennifer Struck was there but needed key from lock box but needed combination...called 4 times with in 1hr 25 min and put on hold and waited and waited finally chat talk and got code with in 10 min. should be better way to receive code and also customer service should'nt put you on hold and forget customer but suggest chat talk...you have to select better music when your on hold for 1hr 25 min
Richard DGet the truck fixed it wouldn’t start after putting gas in it my poor 80 year old grandmother had to walk from gas station to the return location pack n ship to tell them that the truck wouldn’t start and was stuck at the gas station. And still got charged over $90. Really feel like she should have been accommodated or refunded something for the inconvenience.
esther cI really can't think of anything, the service is always excellent at this location and the staff is very professional. We will rent from them if we need to again in the future.
Frank SI like how the dolly was already secured inside along with the blankets. I would say adding some ratchet straps would be helpful.
CHRIS MNo improvement needed.
Toni CI needed truck for 30 hours wish you had 6 and 12 hour rates
Edward B