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Dwayne B
Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Should get credit for early return
Anthony KVery Worn tires, knowing it isn’t the vendors fault. Looks well past the time to replace tires.
Casey CJohn & team are always fantastic
Robert RThe owners and staff are very friendly and very helpful. Moving is so stressful, but it sure helps when you have people like this.
Karyl SI'm dealing with Corporate on my poor experience. I was unable to move on my move out date. Because of poorly maintained NEW vehicle.
LAURIE DVery quickly checked the truck back. No waiting. Friendly and courteous staff
Andrew MIt was a great experience. Easy, great staff members, kind and experienced.
MAYRA MSuper friendly staff at a very convenient location
Scott GGreat customer service
Alberto BThe inside of windshield and side windows were so dirty I had to clean them right away. The van wasn’t all that dirty but had blood on the outside of the passenger door. I have pictures.
debrah mThe only glitch was website loading and navigation through out site..
William SVery easy and quick
Walter LSame great customer service when we dropped it off Key West!
James BThe owner and employees are an example of how a business should be run in this great country!! Fantastic!
Christopher BThe staff are very professional, an extremely helpful. I've been a customer for a few years now.
CHRISTOPHER RI tried changing my drop off location. After speaking to three different offices, corp. local, etc. it was a fail.
Mike BHelpful, friendly no stress rental
Felicia VNothing t was a great experience
Richard PGreat staff and owners
brian aKey West peeps! Thiscis the UHaul store you should use. I just rented a car trailer to take my BMW up to South Florida for a problem with the convertible top that no one here can fix. I recently had shoulder surgery and was not able to load my car by myself. He allowed his maintenance guy to ride with me to my house 1 mile away to load the car. Old fashioned outstanding service
Barry TPakmail is an excellent business and is very professional. Everyone I have worked with at this location has been knowledgeable, proficient and courteous. Not only with our U HAUL rental but also with the many other services they provide. Highly recommend this business!
Cody MCan't think of anything. The equipment was ready when promised and worked wonderfully.
Ron VChristine & John were efficient and professional, patient and kind.
JAMES RJohn Strong is an outstanding asset to the Uhaul team!!
Robert RPakmail is always helpful and always has trucks available onetime of pickup.
James DWhen you are already providing excellent service their is no need to change.
Portia RWonderful friendly staff. Helpful in advising size of trucks and insurance.
Janet mThe service was perfect
Rodrigo MPick-up and return was easy; equipment was in good condition.
Edwin RFast Service, good location, easy in/out
Paul HThis location is amazing and always extremely helpful. I wish all your locations were like these people
Michael VPak l Mail key west is the best. Been renting, (as well as shipping services) for years. Local owned and always very friendly and helpful owner and staff.
Rebecca RGreat experience with John and his wonderful crew. Quick and easy.
Charles MProcess is always easy and excellent service
Edward RExcellent as always
Edward RStaff @ Pakmail were so nice & accommodating. I needed to change my day & it was done with no problems.
Lisa ZLast steps returning. App last steps were extremely delayed.. almost an hour. Difficulty with location steps.. again extremely delayed.
William SVehicle dirty inside and out. 1/4 tank of gas. Front Drivers tire showed very uneven wear. Vehicle pulled to the right for 1,200 plus mile trip to Centerville Ohio. Showed the issues to the Ohio Uhaul and video of pickup and he stated that was not the practice at his store. He was also replacing tire before letting it back on the road.
tad bPersonnel were super helpful! Best Uhaul experince yet!
SAM MThe staff and location were great. The vehicle needs some work, my wiper blade broke off as I was driving in heavy rain and the sensor warning for the tires was on! The transmission also felt like it was going!
Kevin BExcellent Customer Service
Edward RCar 🚘 always smell 👃 dog 🐕
Paul DEverything was perfect
WILLIAM ECool guy, very nice very helpful, but he changed my reservation information to include fewer miles and the incorrect fuel our three door.
WIlliam Hvery friendly over the phone!
SILVIA GExcellent service and quick pick up process
christopher cFriendly staff, great location
Larry BI believe this to be a very professional operatio. Employees are knowledgeable, pleasant and most helpful! Love to rent from there!
DAVID SAlways excellent customer service
Ed Reasy to reserve it. pick up and return = flawless.
Bruce HI needed a 20 foot box truck on short notice. Pakmail was on it. CSR was professional, effective and efficient. I was out the door and back in 3 hours. Mission accomplished. Thanks Pakmail.
Dan DTires on trailer were worn. And one tire came apart.
Pablo RNot a thing. I love doing business with them. Very nice, efficient, friendly, and very helpful.
Nancy GInside the truck was clean. Front window was dirty. Truck needed balance and possibly alignment. Employees were knowledgeable and friendly and that is why I would rent from this location in the future.
Ina PDidn’t receive my final bill.
robert bGreat service
Jose A