The people at Maktech were very nice. The truck did a great job.
Steven B
Customer Reviews for Maktech Fleet Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was unable to use the phone app, not for picking up nor returning the truck. The app said it was unable to confirm that I was at the right location. But when I clicked on the "Location" icon, the blue dot accurately showed where I was. I was unable to get a response from a human, either from trying to chat with an agent or calling the phone support number. You need to either fix your technology or make support more readily available when it doesn't work.
John MDifficult to find! GOS on Maps took me to intersection of Hwy 75 & Melissa Road!!!! When I called. I reached a worker in the back. He told me it was near Sonic in Melissa ... a big red building. I entered Sonic in Melissa ... drove there .. & saw the big red building. Took a while to find this place!!!
Elizabeth SThe new Truck Share and App based rental is completely broken. Inventory is inaccurate and the local operators do not have equipment setup properly to allow the "automated" intent of the process to work. After I made my reservation I was shifted to multiple other locations, assured access but ultimately left with out. This caused me to have to hitch hike after being on hold for 30 minutes all in the cold weather because Truck Share locations have no humans and a broken system. Upon check in of when I finally got a truck from an alternate location I was forced to take pictures three times of the vehicle ultimately never seeing a success in the checkin. The charges were also double what I was quoted on the rental reservation. I would not recommend this to my worst enemy.
Brandon SGreat customer service. Melissa was very friendly and informative.
Chirag PI needed the truck for an additional day left a message and received a call the next morning informing me the extension was made. Customer service was a 10/10,
Tracey DNot friendly. No one showed me the truck, how to work it, and no one explained to me about the gas for return. Was told truck had half tank of gas and needed to return with same amount. When I returned truck with more gas than was in it when I took possession, I was told there was not enough gas and still got charged a gas fee. I explained how I did what I was told to do and still was charged a fee. So would have been nice to have someone explain to me at pick up originally.
Kathryn GVery courteous, polite, and professional.
Sigidfredo FBetter instructions for after hours drop off.
Tim MThe windshield wipers need to be replaced.
Bruce MWe’ll be using again
Ray EThe app was a little confusing, but there was a man onsite who helped me.
TERESA DAll went well
Walter MGreat
HAROLD CVery friendly and nice employee .
BIJAN GThe entire experience was stressful from beginning to finish.
Alan CLet new customers know that this location & office does not have a sign on door showing Uhaul….
Richard WFriendly and efficient
Ernest MYour online system was glitchy
Nicole SThey were very professional!!
David HCharge you a cleaning fee even though I have a video of my mom sweeping it . Door is broken . Items ruined by the door not being sealed properly
Quin KThe truck shook badly between 45-55 mph.
ADAM SExcellent staff very helpful, friendly and attentive.
GARY DWent perfect. Always satisfied with UHaul, no matter where I go. I rate you up there with a company called ULINE. Which is by far, the best company I have ever dealt with. Thanks!
TIMOTHY LStock a broom for when the customer asks. Only used cabin and agent charged 25$ for dog hair. I disputed this and was told the vehicle was unrentable. 25$ lost a return customer to all sites. Gouging like it was commission. She wouldn't have noticed the hair had I not pointed it out - they were in doggy car seats with blankets and my things were covering most flat spaces as I didn't use rear cargo at all.
Eric CNice and clean friendly staff. Would definitely use again. A++++
David SThe lady helped me because the app would not allow me to login. She was very kind and knowledgeable.
Lynette Aexcellent help by the owner to get my lighting connection to work
Steve LEntered wrong fuel level
Naveen STrucks were dirty , the windshield I have to clean beacause you can not see anything In the cargo area there was a lot of mud and I have to clean too
Erhart HJennifer was awesome to work with!
DAVID WGot over charged for nothing and it’s A pain in the ass to try to get resolved
ryan pThe only thing bad I have to say about this location. Is I sat outside to wait to return the truck for a while before I realized it was open due to the door saying not open till 8:00am
BETTY BThe cost was excessive for what i rented and did not receive any deposit back. But all went well and got job accomplished. I would recommend on car dollys be equipped with some sort of wench to help load a vehicle that mechanically drove onto it.
DAVID HRep at pick up was very unhelpful with app not working and would not add additional driver. Did not have furniture Dolly as paid for and did not offer to supplement with anything else. Check engine light was on when vehicle but rep already left within 2 minutes of key exchange.
Jessica TI had a great experience. No improvement comments at this time.
MARY GFrom corporate perspective, could not do express check-in because app still reflected original reservation location…not this final/revised location.
Jim HThe young lady was very helpful and understanding, especially since I forgot to the dollie. Thank you for all your help.
Ty KGood people. Regular girl was out so paperwork was a bit slow.
Abbe LDirty, had a tire I had to air up everyday. Should have fixed the flat. Rail gate was damaged and wouldn’t work properly. It was the only pickup that they had.
FRED TShowing 19.95 and charging 70$ Per is not a fair business
surya nThey were great. The dolly I rented was a little muddy but all in all great service.
JUSTIN TNothing, they were great as is
Michael BTell them up front you have to do all the return info online at the drop off site. This caused you to lose a long term customer. I had to go to the drop off site three different times because of this lack of information.
Edward JThe person at the desk was very helpful.
Henry C“Bob” was very friendly and immediately helped me as soon as I pulled in. One of his employees quickly un-hooked the trailer. I can’t say enough about this operation. Very professional, friendly and organized operation.
James R