Customer Reviews for The Way Petro LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck was old, smelled horrible, and extremely dirty.

Rating:

3.0

Truck was very wet on the inside floor which made our boxes wet and some of the contents

Rating:

3.0

have truck available at destination picked

Rating:

1.0

The van has really strong garbage dump smell

Rating:

5.0

We rented our uhaul in mid February. Pickup was simple and the equipment was very new and in great shape

Rating:

1.0

Van was very dirty inside and out. It smelled so bad. Almost like human waste. Thank the stars I only needed it for a couple hours. I could not imagine having to drive that thing over any significant distance.

Rating:

5.0

The van smelled like someone smoked a billion packs of cigarettes. The cargo space was absolutely filthy. Throw the fucking thing away. Never coming here and will recommend others to go elsewhere.

Rating:

5.0

I was charged $30 more dollars than my expected cost.

Rating:

2.0

There is an actual U-Haul location a few blocks up the road I would recommend going to rather than the gas station one that didnt seem to be very experienced renting out uhauls.

Rating:

5.0

I was sad to see this location had low stars when I was looking to rent. The location gave great customer service and I would rent from here again. Thank you!!

Rating:

3.0

Nothing wrong with it

Rating:

2.0

The booking made it seem like this would be contactless pick up, however I had to go into a gas station to pick up the keys. This took more than 15 minutes which cut into my rental time. Additionally there was trash left in the vehicle by the last renter. Lastly, upon return, the website indicated that I would need to take pictures of the van and answer some questions. But when I proceeded to the next step online it just told me to drop off the keys and left no where for me to upload pictures. I am worried that if there is no way for me to submit pictures of the vans conditions after my return, then I can be held liable for any damage that happened after I returned the keys. Since there is no way to prove that it did not happen during my rental. I found that extremely frustrating.

Rating:

3.0

Van indicated need for air in two tires, and an oil change. Left rear turn signal didn’t work. The app would not let me check in the van. The overall check in and check out process at dealers needs improvement, as does the app.

Rating:

1.0

Not charge people for an extra day of truck rental & insurance when the vehicle was dropped off earlier than the due date.

Rating:

1.0

The U-Haul truck is not safe to drive because the break is mal-functioned. The roadside assistance team couldn't get it fixed. The customer service couldn't get a replacement truck for me. I had to leave with empty handed after 2 hours of my life has been wasted there.

Rating:

5.0

The gentleman that helped me and I sorry I forgot his name was very polite, very patient and was all alone when he took my two trucks it can’t thank him enough

Rating:

5.0

The person who help me Bill was just excellent. I can’t say more about his patients. Also, the gentleman took the car back at the one petrol station also was excellent customer service even though he was the only one at the desk I will definitely use U-Haul again.

Rating:

1.0

The light that indicates low tire pressure left rear tire when I started the engine. I asked the renter what I should do. He said he didn’t know and pointed me to a place to put in air. I asked for help. He didn’t care. I took it to a different UHaul dealer. They filled the tire. It was 20 lb low! He was the worst! You’ll lose customers with this guy.

Rating:

1.0

Upon arriving, the worker had checked in someone else under my reservation. I began receiving texts and emails verifying mileage and amount in gas take before arriving to location. When I spoke with the man at the store he said that it was a mistake that he checked in someone else under my reservation. I had to make another reservation and still he had to call U-Haul to get another truck. Time was wasted and it was a bit frustrating that it took about 30 minutes to even get a truck. Definitely would be going to a different location next time I decide to rent a truck.

Rating:

1.0

They should not try to slap fraudulent charges to their customers.

Rating:

1.0

The whole experience started off poorly when my reservation for a 10 foot truck was relocated to a different location than i had hoped to reserve. I received a call the night before my reservation date, informing me the truck i ordered was not available at the location i requested and they needed to change it. This gas station i was supposed to pick up the truck at was being attended by a man named George. He was a very unhelpful employee and made the whole experience an absolute nightmare. He wasted my time, letting me think he had no access to the truck keys when he had them the whole time. Making the pickup process take over an hour. Calling and getting disconnected from assistance because phone service is terrible in this location. When I finally picked up the vehicle, it was on a quarter tank of gas. Later to find out the tank had been tampered with and gas had been stolen. Roadside assistance was needed to fix the hole that was drilled into the gas tank. We drove on the highway with gas pouring out of the bottom of the vehicle. My parents following us noticed the large amount of gas falling onto the highway. Lastly the gas station did not have the dolly and other moving equipment I paid for. I was not able to use those items, which would have been VERY helpful in the moving process. I'm a pretty understanding person and I get it when things happen, but in all honesty the man working at the gas station on Military Road in Federal Way Washington, George, does not have a clue on how to handle your customers. He's incredibly rude and untrained. He made an already stressful experience 10 times worse than it should have been. I hope nobody ever has to experience this unpleasant man again while using the uhaul service.