Customer Reviews for Parkway Exxon
(U-Haul Neighborhood Dealer)

Rating:

5.0

very professional

Rating:

5.0

Open earlier

Rating:

3.0

Clean the equipment better

Rating:

5.0

There was rice spilled on the passenger side floor

Rating:

1.0

When I returned the truck the person tried to charge me for driving 36 miles when I knew I did not and continued to argue there point and they ended up being wrong.

Rating:

4.0

Include a minimum package of miles.

Rating:

3.0

Truck is unsafe to drive Transmission does not shift smoothly but more important Steering wheel does not steer well In narrow roads the wheels don't keep steady Very unpleasant and stressful drive

Rating:

5.0

You need a very good actitud and friendly ,but always thank you very much 🙏🙏🙏

Rating:

3.0

We all didn’t know what was going on

Rating:

5.0

The trucks say $19.99, but I paid $60.

Rating:

1.0

The attendee that helped me was pretty rude and gave me an attitude upon walking in. I usually wouldn’t complain but he was not surmise service friendly at all and I wouldn’t recommend or come back to this location again no matter how convenient it is location wise

Rating:

1.0

I rented the truck for almost 2 hours and he tried to charge me for 2 days. He’s a fraud!

Rating:

1.0

Customer service was not good

Rating:

5.0

The gentlemen at the counter were polite, professional, and thoroughly explained the transaction.

Rating:

5.0

I really love everything about the U-Haul experience

Rating:

4.0

Easily accessible. Truck was clean.

Rating:

5.0

The system is very slow and it needs to be upgraded.

Rating:

5.0

This location provided a great service within reasonable means. And I will come back when I need to rent a vehicle in the future. I’ll also give my recommendation to friends

Rating:

5.0

Easy location to pickup and drop. Check in agent was very friendly

Rating:

5.0

The experience was good for what I paid. Mike and Raman explained every to me. Took good care of me through the process and made sure I got everything I needed.

Rating:

1.0

The guy absolutely don’t know the customer service.

Rating:

4.0

The customer service was very professional and made the process a little easier

Rating:

5.0

We requested to reserve to rent a van 2-3 days before pick up but on the day of pick up the person said that he did not reserve a van but the box u haul. So maybe I would not recommend this place because of the issue.

Rating:

5.0

Great Service Friendly

Rating:

5.0

I can’t think of anything, Customer service was excellent. They made sure explained everything to me in detail I had no questions because they covered everything and bringing back the truck was very easy. Will be using this location again.

Rating:

1.0

Returned 2 hrs late , out of my control traffice etc and was charged a full day extra . . . Never had this happen at no other location. No Courtesy at all .

Rating:

1.0

I was ROBBED AND TAKEN ADVANTAGE OF by the franchise owner…I was 11/2 hrs late and he charged me for two days and when I asked to take the truck and continued my moving refuse. For 17mls he TOOK $159+ …from $117 deposit for 30mls..IT WAS A VERY TERRIBLE EXPERIENCE AND I have be stopping by this gas station for over 3yrs.

Rating:

1.0

Terrible customer service, u-haul representative really needs to lear to treat people professionally with a bit of courtesy. I regretted to talk with such person instead of doing the process online.

Rating:

1.0

The men in the office were the rudest most awful people I’ve ever met they were so rude. Didn’t help anyone set anything up. Yelled at me when returning car and berated me for thinking I could park for 3 hours. Awful would never come back.

Rating:

5.0

Super easy to get to.

Rating:

1.0

My first time renting U haul and I had the worst experience. The rental rep was very rude, customer service was very poor. The rental rep. gave me false information over and over, fuel tank was one line away from full, I filled it the same before returning the van, and they ended up charging me for a full tank. Every piece of information was false and twisted. It was very disappointing

Rating:

1.0

Find ways to charge extra from customers

Rating:

2.0

Driver side mirror was loose and fell off during my rental Blankets were dirty and one had been in use by the gas station attendant as a cushion for his chair It took over 30 min for me to get the truck as they had issues getting ahold of their manager to clear me while also only one person on duty whom was also working gas pumps and the store inside.

Rating:

2.0

Very unprofessional

Rating:

3.0

I had a great experience. I reserved everything on line, went to location, paid and drove off with exactly the size vehicle I reserved. The customer service I received upon arrival was great!

Rating:

1.0

They steal money from people and try to make you pay more of something you didn’t use

Rating:

1.0

the vehicle without any problem the person who attends the place is rude, daring, disrespectful and xenophobic I will never return to this location, how unfortunate that a person like this belongs to a company like this

Rating:

1.0

The person did not explain all the hidden fees that you are actually charged with anything. They don't explain anything correctly they just try to get you for your money

Rating:

4.0

I would like the option to do a walk in. Thanks

Rating:

3.0

If vans have to be parked on edge of major highway then they should be backed in so that customers don't have to back out on said highway.

Rating:

5.0

The tire pressure light was on in the van. The dash showed that the pressure was just slighly lower in one time than the others. For my local move it was not an issue at all, but it is something that someone could have caught between rentals and put air in the tire at a minimum. Thank you.

Rating:

4.0

There was debris in the cupholders from the last use.

Rating:

1.0

Clean there trucks and give more attention to customers.

Rating:

2.0

First, when I was picking up my reserved truck the attendant on duty was not well informed on performing his job. I was being charged more than what my reservation stated. When I challenged this, he could not explain why. He made no attempt to get to the root cause, but instead told me several guesses of what it could be. When I asked him questions, he gave me wrong answers. For example, I asked him if the total included the hand truck, and he said no, but in fact it did. Second, when I returned the truck, the attendant on duty did not speak English which made executing the transaction very difficult. On top of this, he was rude, deciding to speak on his mobile phone during most of the transaction.

Rating:

5.0

Fast and easy to rent. The two gentlemen at this location were extremely nice and knowledgeable.

Rating:

5.0

You need to put the boys down

Rating:

5.0

Keep doing what you doing

Rating:

5.0

Gave information over phone and everything was ready when we got there. Returning was great we didn’t have to wait long someone was there to put gas in it and get the haul. Thanks

Rating:

1.0

Worst customer service ever.

Rating:

5.0

I am a recurring customer. I reserved online and everything was quick and simple. Great service.

Rating:

1.0

No good

Rating:

3.0

They never asked if I wanted the safe move insurance, they just added it. I was suppose to receive a call to discuss this but I wasn’t contacted by company.

Rating:

3.0

After driving about 12 miles on a rainy day, when I got to my destination after opening the rear gate, my furniture and my mattress were wet. Very disappointed with this rental…..

Rating:

5.0

Nothing.

Rating:

5.0

Easy process

Rating:

4.0

My customer service experience was great. Everything was fast and easy. I reserved online which made the process easy. The workers were pleasant and helpful. I would definitely use this location again.

Rating:

3.0

Provide customer parking for short term rentals.