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WAYNE S
Customer Reviews for Palm Leaf Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect location for my move
gill eSmall pickup spot at a motel - unorthodox but fine.
Peter HOn site manager was not present. A housekeeping person called the manager and relayed messages back and forth through a plexiglass window.
Quintin EDrop off was straight forward and easy.
Keith WWe had several issues with the truck during our trip 1) Lost AC and then lost Curse Control! So it was a hot and long trip! 2) We returned the Truck 2 days ahead of schedule and was told that even though we returned early we would not be given a discounted rate! 3) Then was told we had to contact Corporate about the issues we had with truck and they would not give us a returned receipt!
Jonathan CThe location was fine. The U-Haul web interface seemed to be very awkward. Also, I was never able to get the app to work properly. The truck rental itself was good.
Luke WNo dolly was in the truck as requested. How the heck can you move furniture without one and if you can't provide one, please DON'T include it on your order form. I had to rent one from your comoetitor Penski and caused over an hour late to move.
Barbara J