Truck had mud in the floorboard, both sides and previous rental agreements in passenger floorboard
Michael M
Customer Reviews for Pauls
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was not there & the person that assisted me knew nothing of the check-in procedure. I had to write the trailer info down for her & hope it got checked in correctly. It evidently did, but I felt that I was taking a chance that it would get handled as it should.
Vicky NCharged me a fee that I will protest on my card. I haven't a clue what it was for nor did I sign for it. Guy was not helpful.
Julie MNo improvement needed
Martha FNothing everything was great!👍👍👍
Brian BMake sure someone is trained at all locations to be able to help with rental.
Jonathan AWould have preferred to have a check in at time of turn in. Told owner would text me receipt later. Didn’t feel confident in return process or acceptance
Janine JInside of the truck was dirty. The box of the truck was dirty, including a dead mouse.
Dennis PNo issue whatsoever!
Kathryn SI made my reservation several days ahead of time so they would have the equipment I needed. They still didn’t have it!
Sara MCould not help for car carrier I told you I may need one but not there No real help
Don WNothing
David WNothing at the moment!!
LaWanda BEasy rental and return. No problems whatsoever.
Jeffery HThis location was great. Would definitely come here again to rent U-Haul equipment.
GLENN CWe love using u haul
Jeff MPick up location owner should be required to hook up trailer and check lights. I had to go to several locations in the Waynesville NC area and call u-haul corporate to drop off my trailer. A four hour task. No one was willing to accept the trailer.
James GIf it's the locations responsibility to keep vehicles clean, I definitely would not recommend. The truck I rented the cab was dirty with cigarette butts, trash and the storage area was filthy, I had to clean it before use. The truck wasn't in good working conditions.
Valorie MPaul is very helpful and friendly
Debra CPauls' was uneventful. The Birmingham location (28th street) was the worst customer experience I have ever had. I ended up driving to Guntersville because of the mistakes made at Birmingham. Yolanda actually hung up on me when i told her that not honoring the contract was not acceptable and i needed all the equipment I ordered. The people at the site also were not helpful in resolving any of my problems. I would not allow any of the people there to work for my firm. The way I was treated was disgraceful.
JOSEPH KFind out why the store charged a little bit more than what I paid online. Also, run a leaf blower around and inside the trailer before pickup. It was filthy with grass clippings.
Jonathan GThis company charged me two times for my rental said they couldn’t help me gave me the name of a msn to call. Who tried to say it was a precharged amount to card. It wasn’t. I was billed on the 15. This bill came in the 20. No excuse for lack of customer service on billing issues. I will not use this location again
Renee SClose that location
Mark AVery friendly and made pickup of equipment as quick as possible
Lesley OVery little communication. Just gave me a key.
Michael WWe needed to move the rest of my mothers belongs since she passed a couple of weeks ago. and needed to do so during the long weekend; I made the reservation online to pick up on a Sunday; not knowing that most locations are closed on Sunday. When we arrived at Paul’s Sunday morning luckily it is a gas station/convenience store and open. The person working called the owner and we were able to rent; even though I had not totally finished the reservation. They saved the day for us and we are thankful.
DANIEL RThe location was fine, but U-Haul service was terrible. I got bumped to another location. I had a reservation. REALLY!!! They finally gave me a truck.
Mike SThe SmartPhone app is useless. A trailer was turned in but the app wouldn't work. U-haul 800 support said to just drop it off. A month later I get a bill for over $700 but a rental that had been turned in month ago.
Jared TNo problems
Paul GRey helpful and friendly
patricia sOnly one light on the trailer worked. Did not realize this until well on my way to my destination. Could be a very dangerous situation that you would be liable for. Not my responsibility to maintain a piece of equipment I rent. The only thing I heard while renting the trailer is how short handed the facility was. Not my problem
Randy EExcessive charges on my card. $700 ans and a week later I've yet to see any credits back to my account. This is rediculous. I hope nobody else has to ensure what we did. We also had to clean dog fecies from the back before able to use it. The miles were not correctly added. I was notified only 2 hrs prior to my reservation to pick up only to be told i had a new location 25 miles away at $1 a mile just to obtain my reservation. $50 off the top gone! I will make sure others are aware before they are taken advantage of
Stephanie MThey were wonderful to work with!
Erin SFor some reason my reservations were changed and they had me picking up a truck in the opposite direction that I was going. To be honest I was very irritated. It cost me time and extra miles.
Pamela BVan broke down before I got to my destination only wanted 1day rental paid 464 had to be towed to my house unloaded van took 2 days to get van picked up couldn’t get cashed out till they took van to where it needed fixed overall feel I should of got some money back since I never made it to my destination very upset will not use your service again
Lisa HFast service on both pickup and return. I will use this U Haul location in the future. No hassle, no delay, just in and out, mission accomplished.
MIK LEverything was great
Coy SI am a repeat customer. These are good people.
Paul GWindshield wipers that work
ALEXIA MI have written many times at this location. gotten nothing but excellent service.
Paul GNothing
mariom wThey could not find my reservation, but it was a easy to get it the truck none the less.
Hunter CThe sales clerk couldn’t have been more pleasant or easy to deal with. Wanda was her name I think. We’ll be back again for our next rental I can promise.
William CWanda was so helpful in making sure I received quality care and everything I needed. Excellent service! Wanda needs a RAISE! Seriously. Especially with all that she does, I noticed she was inside, outside, putting up stock, getting minnows, writing contracts. I asked her how long she had been there- so no matter what she makes- with her loyalty and the hard work she does, work for at least 2-1/2 employees- and working during this extremely vital Covid-19 period- she deserves a raise! Thank your loyal employees. She was there when I rented from this UHaul in 2014.
Robbie MI always get great service at Paul’s
paul g