Customer Reviews for Macs Hardware
(U-Haul Neighborhood Dealer)

Rating:

1.0

Didn't come out to check trailer or help disconnect from the vehicle. Just told me to do everything and put the trailer back. He acted like I was putting him out. Terrible customer service.

Rating:

3.0

The truck was not cleaned out and there were moving blankets and trash. The cab had cat food on the floor and the windows had dog nose prints all over them.

Rating:

3.0

I drove exactly 10 miles, and put in $15 in gas. At turn in, I was told it was a little short. So your vehicles cost over $1/mile to drive? Also, there was a box of used Xmas items in back of truck from previous renter. Next rental (and I've done 4 in the last 12 months), will be with a different company to compare

Rating:

5.0

When I picked up the toe dolly it was in rough shape got yo my place put the car on the tires where flat took car off went put air in them put car back on the rachet straps were beyond use

Rating:

5.0

Have a sign inside Mac’s so people know where to check in at

Rating:

5.0

The U-Haul transit for Fargo changed my drop off to a city 10 miles away. I dropped it off at my original place anyway. The ladies at Mac’s were awesome in helping us out and making sure we didn’t have to drive any further.

Rating:

4.0

Give them the ability to address corporate related issues, like mileage variations. I was charged for extra mileage because U-Haul customer service did not book my reservation correctly.

Rating:

1.0

Employee hooked up trailer, would have popped off ball if we would not have tightened it ourselves.

Rating:

3.0

We had to shovel the truck out of the lot which had been gone around by the snow removal trucks. We also had to sweep out the truck because it was full of rice on the floor.

Rating:

5.0

The customer support was great and the parking lot was easy to pull into and was large making pulling into a unfamiliar location easy.

Rating:

3.0

Pick up and drop off locations were not as I requested and were changed less than 1 day prior to my move. Customer service wait times are unacceptably long.

Rating:

1.0

The agents were so rude. The agents hung up on my twice. Telling me concern did not matter when I tried to report the first agent for hanging up the call on me. Then the second agent hung up on me as well. Terrible customer service.

Rating:

1.0

Get new employee’

Rating:

3.0

they couldn't swipe my credit card, they had to punch the numbers in, forcing me to use another credit card that I didn't want to use. I asked the guy if I could switch my credit card when I got to the drop-off location, he said sure. I get to the drop-off location, they indicated they could not do that.

Rating:

5.0

This location was not marked well but otherwise it was good.

Rating:

1.0

My equipment that was assigned to me was not what was given to me. I took pictures of that equipment and told my pick up office that it wasn't the same transport trailer in the picture. I took pictures and attached to the check in form. I spent multiple hours on the phone trying to reverse charges that were placed on my card. The customer service representatives were all amazing and very helpful. However, after this experience I will choosing U-Haul again.

Rating:

5.0

Great service at the drop off location. Concern about excessive gas consumption from Council Bluffs to Fargo handled professionally. Quick friendly service got us back on the road fast with a great picture to commemorate the journey.

Rating:

5.0

The location itself was fine. My overall experience with U-HAUL was kind of a pain today. First of all, I confirmed with the location the day prior to my rental that the truck was available. Then, I show up today for my rental and the only truck in the parking lot doesn’t match the truck assigned to me in the app. I then spent the next HOUR on hold with customer service. In the mean time the store where the truck was parked finally opened up and was able to help me out. So, my reservation was for a 9AM pickup and I did get on my way till 10:30! UNACCEPTABLE!

Rating:

2.0

Complete order, I paid for a dolly that was never received. They said it would be deducted on final invoice and it was not.

Rating:

2.0

Interior was filthy, windshield hadn't been washed, engine oil was black. Suspension on vehicle needed maintenance, USB ports didn't function. Vehicle had a governor at 75 MPH which made it difficult to pass big rigs in a timely manner. Got passed by another U-Haul 10' truck while we we traveling at 75; he was going at least 80. Overall, very disappointed in the experience. Wasn't offered any discount, AAA other. I believe I am entitled to some kind of discount or partial refund!

Rating:

3.0

Didn't have many supplies other than boxes.

Rating:

5.0

Really grateful there were several locations to choose from. Used the drop box., for convenience

Rating:

1.0

Rhonda has no business being in Costumer Service. To say she was rude would be the understatement of the year. Complete lack of Care or concern for the situation we were put in when U-Haul changed our order and time with 12 hours note. The other people we worked with her fine but she was terrible.