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Vu N
Customer Reviews for West Coast Self Storage Highline
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van had a lot of dents and the passenger door was damaged but it drove fine.
Floyd TThis service was excellent. The people were so helpful and everything was just easy. Highly recommend!!
Timothy CReally can't think of anything at this time....everything was fine...
JAY TReturned the vehicle and the individual working at the desk had no idea the UHaul had to be returned to that location.
Lloyd HI haul truck exhaust was broken, mirrors were broken. Sun visor in driver side broken. Was running rough. Appears cost was higher than quoted
Mike GEnsure all customers receive the contract reflecting mileage and fuel levels by email or printed prior to leaving and review it with customer matching it to vehicle. I made the error of not requesting this after the procedure was skipped and mileage was not reviewed with me. I was charged for 54 miles when I drove less than 20 miles. I called and they said the last trips were accounted for but I know for certain I did not travel 54 miles as this was the 3rd weekend in a row I’ve rented from U-Haul and we drove the exact same route.
Elizabeth CService was great. I specifically went to this location as it’s the best in my area
Steve DFrustrating To pull up during posted business hours and no one to open the gate.
nicole gBoth ladies who helped me were very friendly. Looking forward to renting a van again from this location. Thanks!
Nickolai AFriendly and convenient
Jeremy WTheir customer service sucks. They overcharge you. They are rude and disrespectful.
Heather MSuper friendly employees. Easy check-out and check-in. Will definitely use the location again!
Theresa AThey charge me for gas even though I filled it up. Then told me oh well the account is closed
Vanessa VOne of my best uhaul experiences ever. Fast, efficient, and clean.
Aaron JI attempted to pickup my UHaul at 1:30PM, my reservation time, and the person went out to lunch until 2:45PM. This caused me to arrive at the dump 15 minutes after closing, and I needed to keep the vehicle overnight and go back to the dump when they opened before work. Luckily the employee I returned it to waived the late fee, but this was a terrible experience.
JAMIE WNothing “💯👍🏿💪🏿
BRUCE MThe staff Ben was great. Very friendly. The uhaul system was glitching so it took longer to rent the truck. Not the staff at the locations fualt
Denise SGRUMBLE!!! The rental 'online checkout' used photos of a vehicle different from what I rented. What was the purpose of that? Why did I even bother with accepting the photos. They weren't even the same truck! Thats just Bullshit
Robert SSara was super helpful and informative. She was very friendly, I will definitely go back if I need to rent again.
Robert ASarah was wonderful!
Brandon PEveryone is very nice.
Lawrence SI believe I was overcharged on this rental and would like to speak to someone about this Thanks in advance, Humble regards, Mark Jacobs mark@jacobsagro.com
mark jI was overcharged. I filled up the required gas and left a receipt. They also charged me again and a service charge plus tax.
JACK LGive instructions on vehicle drop off when getting rental.
DEREK AYoung lady behind the counter is amazing. Very knowledgeable and a pleasant demeanor.
Antonio AFix the emergency brake release lever on the 10 foot truck. It works but is dangling a bit and looks like it might get stuck if the emergency brake was set.
Terry HLocation is convenient because this is where our storage location is located at BUT the rental cargo van we reserved weeks ahead of time was not present on site on the day of the rental reservation. No one ever called to let me know that the cargo van reserved was being repaired. Did not find this out till I showed up on the day of my rental reservation. Another person rented a van too later than us and their van was on site but my van was not there. So reserving the van was useless and U-Haul never called me the rental location agent never called me so the rental reservation was ignored. Had to rent a larger truck which I really didn’t want to because the van that was onsite could not be given to me even though I did have a reservation. No refund or credit was given. Will not rent a truck or van from here anymore.
Francis POnly one small issue.. Back up camera not working or working intermittently Percy and Jerry were both great and very helpful and courteous.
Julie RThe staff (Tiffany, Jerry, Sierra & Percy)at this location went above and beyond to help me. They made sure to give me the best deal. They are were very friendly and patient.
EDNA WStaff and overall experience was too notch! Thank you!
Adam HCustomer service was excellent. Noticed that the inside of the cab floor was dirty. Otherwise great experience.
Lynda LI had a major problem returning the truck. I tried online several times online and I called the uhaul number waited 30 mins and the recording finally said it was going to take ANOTHER 50 mins before I could talk to someone. Next time maybe have the time before waiting 30 mins.
ANN TThe employee on both occasions was Crystal. She was incredibly helpful in getting me squared away with the truck. She made this a much less stressful move! Thanks, Devon
DEVON BThe cleaning fee was a surprise and I was not made aware it was going to be $25.
Shannon WDrop off was a breeze.
BOBBIE Fit was the easiest rental i have ever had, thank you. good job!
BRODERICK DUhaul app is hard to use when the application doesn’t recognize the pickup location for the truck. Truck share gps was not working so having to wait for over an hour to get U-Haul live verification to help with the truck share rental pickup process was long and painful. Not recommended.
Francis PTiffany and Drew are amazing! Very helpful and friendly. Also, so great being able to rent the truck where our stuff is stored! Very grateful! -Ken & Dan
Kenneth TThe best service I have had and I am a frequent renter.
SUSAN SThe staff at this location is much more courteous, has positive attitude, and show some willingness to help and assist you.
ROBERT T