Customer Reviews for Pikeville Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pikeville Mini Storage
The only reason I wouldn't give excellent rating. The gas indicator was listed on my contract much higher then the it actually was. Other then that my experience with this company was very good.
Improve the reservation system. I had a reservation in Salyersville, KY and, the day before pick-up, I was diverted to Hazard, KY. Customer Service (misnomer?) said they could not help me and connected me to the Regional Manager. After 2/12 hours on the phone, someone informed me that a truck was available at a dealer in Pikeville, KY, my original preferred pick-up. Too much uncertainty and stress dealing with U-haul. You guys are making Penske look better and better!
Nothing to improve on. Had an excellent experience both in pick up and drop off.
Better communication with customers from office personnel. This was a very unprofessional business.
I made a reservation, the truck they reserved for me was at another location. then I was told that I could not have the reserved truck b/c it was only a local truck. turns out that my reservation was incorrectly placed
Used after hours drop off.
The personnel at this location were extremely nice and helpful.
You can make sure when you promise a truck to be available to a paying customer, it is there!! This is my last time using U-Haul. I had coordinated the installation of internet, television, etc. and called two weeks before to rent my truck and allow ample time to arrive in time, only to find out there was no truck there at the designated time.
We had to drop off after store was closed. Site clearly directed us as to the drop off location. I would use this location again.
Great, friendly, and efficient service.
When you take a reservation to pick up at 9 am, having to wait until 3 pm is unacceptable.
It would be nice if applicable adapters needed would be offered at U-Haul pickups.
Instead a trip to an auto part store had to be done.
It would be great if "detailed" equipment were listed on the receipt so one could come prepared.
The trailer itself was not in good condition, but it was the only one of that size so I was forced to use it. It had to hand crank or jack so the whole trailer tongue had to lifted up to the hitch of the truck by one person with no assistance. The woman in the office was not helpful at all and said I was on my own as to figuring out how to lift the trailer up to my hitch.
The lady who checked us out (she was working alone) was not very helpful. She handed us the key and sent us on the search for the vehicle and car tow, which we had to connect.
The facility was slightly hard to find. A taller sign would be very helpful.
Arrived 12:15. they were at lunch til 12:30. Returned 12:45ish waited a minute for a pleasant employee to arrive. Other than getting stung by a wasp, everything was fine. They still need to spray.
Good service - no major concerns.
The system worked great. The unit was ready for us when we needed it. They had a size larger for us if we needed it. Thanks.
Very friendly staff,nice room
After determining the storage unit was damaged and unable to be rented out, I was given the next biggest size unit as the same price as the one that was originally reserved.
This is the second unit I have rented. In the future, if I need further storage, I will use this company. The staff is very friendly and helpful.
friendly, roomy, easy acess with a 24 foot truck. I wish they would rent u hauls again soon.
We arrived late on our scheduled date and the young lady was nice enough to come in and complete the lease with us. The facility was clean and we were very pleased.