Customer Reviews for Pikeville Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pikeville Mini Storage
**Pick-up & drop-off locations should be given their own review spots, and U-Haul should have one all to themselves, since their customer support representatives tend to be rude, and very short with customers & vendors on the phone.**
The guy at the pickup location was very nice, and polite, and did everything right, explained everything in detail, and helped to make the rental go a smoothly as possible.
**But, U-haul itself created an issue by declining my credit card upon arrival to pick up the truck -after- everything went through on the website as OK the night before.**
We had to call U-Haul to figure out where the truck was -since- it automatically changed the [known] pickup destination due to there being no trucks at original location planned for.
The guy at the pickup location apologized for u-haul's inconveniences with accepting my credit card.
The facility was slightly hard to find. A taller sign would be very helpful.
Arrived 12:15. they were at lunch til 12:30. Returned 12:45ish waited a minute for a pleasant employee to arrive. Other than getting stung by a wasp, everything was fine. They still need to spray.
Good service - no major concerns.
The system worked great. The unit was ready for us when we needed it. They had a size larger for us if we needed it. Thanks.
Very friendly staff,nice room
After determining the storage unit was damaged and unable to be rented out, I was given the next biggest size unit as the same price as the one that was originally reserved.
This is the second unit I have rented. In the future, if I need further storage, I will use this company. The staff is very friendly and helpful.
friendly, roomy, easy acess with a 24 foot truck. I wish they would rent u hauls again soon.
We arrived late on our scheduled date and the young lady was nice enough to come in and complete the lease with us. The facility was clean and we were very pleased.