Customer Reviews for Piney Grove Mini Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Piney Grove Mini Mart
Extremely helpful and thorough
Service is fine if dropping off during U-Haul business hours, but evening personnel aren't knowledgeable or helpful with questions and don't relay information properly to day shift who handle paperwork. On last drop-off, our original paperwork from pick-up location, which was the only receipt we had for our credit card charge, was kept by the return agent. Final E-mailed receipt we received did not show previous amount of payment made, only "zero" balance.
Parking area is dark. Two men could not lift trailer off of the ball. 12' trailer need a tongue jack like car carriers. This location needs a floor Jack to pick trailer up and better lighting!
Clerks on duty in the evenings do not LISTEN. I called attention to a couple things (like the fact that the pads came from 2 different places) and also noticed a discrepancy in my printed reservation and the pick-up receipt. The man said he couldn't do anything about it because U-Haul was "closed" and that I would be e-mailed a receipt in the a.m. I wanted to speak with someone BEFORE they processed the return and left my cell number. He did NOT relay the message, so I'm still trying to get this sorted out.
Great location. To bad I moved from this area or I would make all future reservations through this location.
No one helped with connecting the trailer or disconnecting it. It's basically self serve.
Great experience!! Thank you!!