Customer Reviews for Pioneer Landscaping Materials Willis
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pioneer Landscaping Materials Willis
This location is not focused on Uhaul at all and focuses on its rock business. No customer service at all. Spent too much time waiting around so they can take care of their "main" business first. I will rent a Uhaul somewhere else next time.
The staff was friendly, helpful and most of all very professional. It was a pleasant service experience.
This location is fine and customer friendly for someone on south Chandler. I made my reservation in N Scottsdale, where my items are stored at a U-Haul facility. I was told a couple of days prior (when I called to confirm) that I would have to pick up the vehicle in S Chandler (highly inconvenient), and this caused me to also have to negotiate new rental terms, as it placed me into a new mileage/price bracket. The reason for this -- I was told -- was that the vehicle of the size I requested would not be available at the N Scottsdale location where my belongings are stored. After getting a ride 20 miles south, picking up the truck in S Chandler and driving it back up to N Scottsdale, I arrived at the U-Haul facility where my belongings are to see MULTIPLE vehicles of the size I requested sitting in the parking lot. They sat there the entire time we loaded the vehicle, so it didn't look like they were in demand. This seems like sub-par customer service, especially to someone who rents space there at your facility in N Scottsdale. However, the staff at Pioneer Landscaping were great, and I appreciated their help.
Customer Service rep, Noell, was easy to work with and ensured the experience was a good one. I was able to pick up the trailer promptly and return it even faster.