Customer Reviews for Pioneer Landscaping Materials Willis
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pioneer Landscaping Materials Willis
great service. I was very pleased. the staff was very helpful and friendly. I recommend them without reservation.
I rented a 6'X12' trailer from this location on Saturday 9/27/14 at 2:00pm for a time period of 6hrs. I scheduled the trailer online and later received a phone call from a employee at Pioneer Landscaping to inform me that the close at 4:00pm and would not be open for me to return the trailer. She stated that I could return the trailer on Monday between 8:00am and 8:15am and if not there by 8:15am then a extra day would be charged. I agree to the arrangement and rented the trailer. Well things did go as planned on Saturday due to the Storm that occurred ( rain and hail etc.). So the job I was doing was delayed which cause me to need the trailer on Monday. I needed that trailer Monday and Tuesday 9/29 and 9/30/14 returned on 10/1/14. It was told to me that I would not be charged for Sunday 9/28/14 due to the fact that pioneer was not open on Sunday. When I returned to trailer the C.S. rep told me he would charge me for all five days. I explained to him what was told me and he told me that there was nothing that he could do. Big mistake for renting from this place. If this is in fact U-hauls policy then no more renting from U-haul. The website didn't reflect the correct hours for the location.