Customer Reviews for Plan It Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Plan It Storage
The staff was super friendly when I called and confirmed the vehicle was ready, as well as when I arrived to pick it up. The vehicle smelled of smoke, which I'm sure is difficult to control. However, the worst part of my experience was the fact that the air conditioner never got cool. I drove through town to my home to load the truck. It did not cool off, but I thought it would get better at highway speeds. However, it certainly did not. I drove 4 hours to Houston and did not stop sweating. It was not worth my time to call, switch out trucks, unload and reload as I had to arrive at a certain time. I need to rent another truck next week, but I'm not sure which company I'll use next.
Well 1st of all, I was inconvenienced by being sent there after arriving at my original location at 8 to pick up my truck only to be told they didn't have one. Then going to Plan-it Storage only to find out they don't open till 9:30, so I stated almost 2 hours later than I originally planned.
Inspect the vehicle fully, instruct customer on using the products, clean the vehicle ordered and make sure equipment works.
All was good. No problems. We moved in after office hours and so didn`t have contact with anyone at this time.
Truck drove horrible would not go over 50 miles per hour,tires were not in good condition
We have rented Uhauls from this location previously. The facility has friendly, helpful employees. Will definitely use them again!
I picked up my u-haul truck and it was 3 quarts low on oil!! I had to drive the u-haul across town to another location to have the u-hual dealer service the truck and put 3 quarts of oil in it. The truck had never been serviced or cleaned. The windshield was covered dirt and the u-haul dealership had to clean it so it was safe to drive, without vision being distorted. The tires were also low on oil. It took an hour and half out of my moving day to go service this truck that I should have never had to do, since i ordered this truck 4 days in advance.
Excellent customer service and helpful.
The young man at the desk was very nice and friendly .Excellent customer service.
our move in date should be 6-11-14. I was told we could move in earlier if wanted. I will contact Plan It Storage on Monday.
My reservation was actually useless because when my mother went to get the keys since I was moving from out of town, she had to put everything under her name and it was a big hassle.
The facility is a new property, very clean and pleasent.
I reserved climate control storage, and it was clean and safe. Officer is kind.
The facility is new and seems to have up-to-date security features. The facility is clean and orderly. The staff seems very courteous, helpful and very polite.
We decided to go with another storage unit because of pricing. They offered 1/2 price for the first three months. With administrative fees combined it was 120 bucks for three months of storage.