I was given a truck with a bad battery, and it conked out twice. I do not feel the truck was checked out when it was given to me. I was not able to complete my move. My original receipt shows I was charged $15 for Safe Move, and the final receipt shows I was charged $ 30. Why is that? The gas tank was under 1/4 when I got it, and I brought it back at 1/4. I was given a refund for $52.73, when I was stranded twice by a truck that was not operational. This was a terrible experience.
Steven H
Customer Reviews for Platinum Auto Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent rental experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Malijah DFor future customers please make sure the uhaul truck is fully equipped. The ramp on the trucks are a very important piece of equipment and it wasn't available. The inside of the vehicle was damaged on the driver side as well. Overall it was a good experience because I moved my things in a timely matter.
Dayonne EThe sign on the door said Open but there was no one there to help us as the mobile app was not allowing us to complete the truck drop off
Nathan NNothing
ROGER MCheck engine light was on and truck drove horribly , just glad we made it back safe
Joy EI was charged $100 for no reason when the total was 74..66 Stay away from this location. Added 4 extra miles to my total w/o checking the actual distance.
Delando JYou're charging me for an extra fee concerning the truck rental for April 29th 2023 saying that I didn't return the truck. On that day while returning this vehicle, I was in an accident which made it undriveable and was towed to dekalb county vehicle lot. This information was provided to your insurance provider and to roadside service. Why are you adding additional fees on me for the vehicle which was undriveable? I did my part by contacting uhaul immediately after it happened. I paid for you people's insurance so why am I being harassed?
Anthony TGreat prices Great service Thanks U haul
Tranell BI actually miss it now wish I could keep the uhaul truck lol
Christian HTruck was very clean
Melissa WThis pick up location was HORRIBLE! When I went at my reservation time the man was not even on the premises. A different man who was very grumpy and RUDE was inside and said the Person in charge of uhaul left and went to home depot. They delayed my task by an hour and a half. The office is small, dirty, and unprofessional. He is using an old computer and takes forever with his process. He even added on insurance fee without even discussing if I wanted to use that or my own insurance. Literally ruined my day going to this place. I like a smooth professional process and this was the complete opposite.
JANAY CI rented the truck to tow the tow bed and due to the tow bed breaking down I didn’t get to use the truck for the intended purpose. You guys told me to drive the truck back once the tow bed was picked up and don’t worry we will start the process of a full refund. Then had the nerve to reach out to me for 67. I want my full refund of 168 and my 45 I put in for gas due to the malfunctioning. Then your tow truck driver is a liar and posted a picture that was false. When he got to us the Ebrake was not on. If the Ebrake was on the trailer nor the truck would have moved. But the fact that he lyfted it up and put that picture online is disappointing. I knew he was up to something when he took 15 minutes and still hadn’t started the tow. Both of my kid’s caught him with a metal rod in his hand messing with the Ebrake. My experience with you guys was horrible 0 out of 10 wouldn’t recommend.
Crystyle FLocation was not staffed. And when it came to getting the key. I needed a lock box code. But online support could not help. And there was a extremely long wait time between responses. So I will never do the 24/7 online again with uhaul
Thomas DThe fee was more than what I was told
Tammy BVery easy and smooth pick up & return process.
Thierry CThe Truck was Horrible I mean I Was Scared for my life. Once I got on the expressway the truck drove like it was about to fall apart. The truck was rented with the check engine lite on. The dealer said be careful but I never understood what he said until I got On the ROAD!!!! Straight Hell!!! Y’all as a Company should not Rent Out.
Kimberly PThank you PAA!! Friendly and professional. The process was fast and easy.
Indira RInside of truck wasn't properly cleaned. I had to change locations to pick up a truck even though it was reserved weeks in advance. The app wasn't working properly for me to return the truck. I returned it over an hour earlier than expected. Something should be deducted from your bill when this happens
Katrese WI have no complaints. Keep up the good work thanks.
Bernice BNot much too improve on business is business.
COREY ACustomer service was subpar. Talked about charges but couldn’t and wouldn’t explain. Took $100 hold on my card and wouldn’t talk about the process on how’s it’s released or returned once truck was turned in. Just told me very aggressively to read my receipt it explains everything. I will never use this place again nor will I recommend and I will be making sure that others nobody about the poor quality in service and vehicle.
Juan SAgain, I received no help getting payment issues resolved
RYAN JVery respectful, nice and caring. I rate this location a 10.
Bianca SNOT STEAL MY MONEY OFF MY CARD! Be empathetic towards your customers, have some sympathy for customers who are experiencing bad service from your company, I haven’t had a single person reach out to me about the nightmare I’ve experienced with the customer. I’d like a follow up phone call and a refund.
Bianca SI did pay for a dollie with the truck but didn’t receive one. Card was still charged for it
De'Von GI appreciate that this location had a truck available at the last minute. The rental process was quick and smooth.
Nickie SOk
Edith NNo company answering machine/voicemail. I reserved a dolly/hand-truck with my original reservation. When I arrived I was told they don’t have it. I was sent to another location after being told they called for me and I could go there. This was an additional 15 minutes out of my way in Decatur, Ga. When I arrived, no one knew what I was talking about. They did not have a dolly available, but offered to sell me one for $70. I wasted a lot of time running around at the last minute trying to find a dolly while my movers waited for my return with the truck. I should have been notified prior to my arrival that the equipment I reserved would not be available.
Kimmerly MCalled location to have someone explain charges to my credit card, the gentleman answering the phone was extremely rude and would not assist me with any questions. Unfortunately customer service is 0 with a lot of companies. I have used u-haul a few times within the last month, needless to say I will not visit Platinum Auto on Lithonia Industrial for any service ever again.
Sabrina TVery unprofessional. Was charged for 2 days but I only requested 1.
Carlaneisha HTire was low upon arrival and we were told that we need to handle getting air in in ourselves,
Seth BI waited at the door, They was 30 Minutes late and the Online 24 /7 share would not let me get the keys. When the store opened finally my information wasn't complete on his end. He had to submit a email link to me to complete. (This was supposed to be done a hour before my pick up)
Anthony HI’m NOT comfortable renting for this location at all. 1: it’s COVID and these TRUCKs are extremely DIRTY at this location. Trash in the driving compartment, the cup holder still have very dirty. The back of the truck not clean from the previous person used. Someone need to clean these truck....
WINSOME NWhere is my $40 fuel refund ? Haven’t received it yet.
JAMAL RThe location is not the problem. Yes the trucks need to be cleaned out after every RENTAL seeing we are going through COVID-19. However I’m on 285 and a tire BLOWED out which I’m driving and I’m a woman. The TRUCKS NEEDS to be SERVICED. UHALL needs to do better don’t wait until someone gets killed before you do it PLEASE!!!!
Winsome NThe check engine light was on ,the air on the rear tire was low and the truck was not clean.
Ibrahim CThe young man who assisted me was great! Even though we were in the middle of a power outage. He still took the initiative to assist me using his personal phone to pick up my truck.
Tracy BTruck didn’t feel safe to me, engine light stayed on, tire light stayed on, too many lights blinking. Didn’t like that.
Camile JThe guy who did the return paperwork knows what he was doing, which makes the process ran smoothly. It needs people to know and drive the process.
Charles CThe dealer was not present on time to provide the keys to the truck. The utility dolly I ordered was not available and I was instructed by customer service to go to another location to get it. Customer service did not contact the center ahead of time to arrange for me to pick up the dolly and the agent at the center was rude and nonchalant to my situation. The entire ordeal put me almost 2hr behind schedule for my move.
Darwin GGreat service will use this location in the future
Nautica Pour reservation was at 10:00am and we had to wait to 2pm for our rental.
Roger AThe truck rented was reported stolen police stopped me made me get out of the truck on the hwy and the proprietor had to pick up the truck
ROBERT PSimple easy process. Equipment worked well and was clean
Olatunji CMake sure each customer does what is required or charge them accordingly. Make sure your trucks operate safely, regardless to what is repobrothe My brother drove the truck I rented. If I had been the drivet, I would have brought it back. Yes, I needed to move and was all packed and ready to go, but not at the cost of lives. This entire ecperience with Uhaul was my worst and I've used Uhaul for years. It's time to make a different choice. There was no compensation for anything, but the mileage. It was filthy and in ill repair, unsafe to be on the road. Greed!!! All about the dollar, customer service and satisfaction does not factor in in any way. VIP Helpers, Inc was the saving grace of this fiasco and my second time using them.
Joyce MFirst get the contract info right. I requested certain things that wasn't present when i picked up the uhaul. The never got the contract from there.
Arthur SThe location was okay but I had a raggedy truck which didn’t drive to good sounds very bad like it didn’t have oil or needed transmission fluid or something it was the worst experience ever it went so slow until I had to keep the truck a extra day because I didn’t wanna drive during traffic I dropped it off late night and I made a video of how horrible the truck was and the speed I feel like I paid way to much for this truck I just had rented from budget 3 weeks ago when I put my things in storage and the price was only 93.00 dollars for two days and I had a 26 foot truck drove the same miles and paid a whole lot less and hassle free I choose U-Haul cause it was closer to were I moved but ended up spending way more and this is my first review I have ever did but I feel like I had to let you no my experience and it was truly horrible the truck was just horrible
Valerie BUhaul should add at least one trolley to a truck for easy loading and unloading. Instead of the pick up place renting one to you.
alexander mShia is awesome!
Eljah CUpdate website on info about location and features.
Burgundi AGreat service, highly recommended
nicholas kTruly enjoyed the customer service at Compass Storage by Stacy and Heather. They explained the process of renting a U-Haul and went through each cost estimate. I definitely enjoyed speaking with them. When I returned to pick up my vehicle, I was greeted with Stacy's warm smile. I truly enjoyed my experience.
jimmy cBetter customer service when it was time for me to pick up the truck I reserve nobody at like they wanted to help in the timely manner. But the truck itself was decent
Eddie PYes, Professional, friendly and organized.
Juniba S