Customer Reviews for Plaza Auto Sales
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Plaza Auto Sales
We dropped off at night in an area called "little Tiajuana." It was fine and I appreciate 24 hour drop off.
Though i have no complaints for this location in general, I do have complaints for the U-haul company and their online services. I had to visit 3 U-haul locations before i finally got the truck that I had already reserved beforehand. The online reservation stated to pick up at one location, but having arrived there i was told that there was no way it could be there and was sent to a second location, where no trucks were even available. It was a waste of time and planning, and also a waste of money having to travel from one end of the city to the opposite side of the city to pick up what should have been at the first location. No one called me to let me know that my truck was at a different location nor did i receive a call that my auto transport was also at a 4th location. All together, I had to visit 4 u-haul locations to finally get my truck and auto transport. Customer service was no help...the first lady I spoke to had a bad connection and told me that there was absolutely no trucks available until after 12. I was also hung up on twice. Finally on my last call, someone transferred me to traffic dept and they were able to get me a truck right way. No one apologized except for the last person i spoke to. I suggest the online reservation services be updated and contact customers of any changes. I wouldn't have known where to go if the first location didn't help me look up my reservation. In the end, I was not compensated in anyway, but was only offered 20 extra miles of which i did not even need. I had to move my things before noon that day from my apartment, and almost missed the deadline because i could not get the truck until after 10...which made me late in moving, and also in turn made me late in picking up my auto transport this location. I arrived about 20-30 minutes before this location was closing. The staff was very polite and helpful and installation even though i had arrived several hours late to pick up the auto transport.