Customer Reviews for Potestio Brothers Equipment Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Potestio Brothers Equipment Inc
Customer service was great!
Very helpful, friendly staff. Over the top accommodating our needs.
thanks for all the help guys.
I would improve your internet access to information. I wanted to rent a 26ft truck on a one way move from Ft Collins CO to Calhan CO. When I went on line it showed several trucks available. By the time I got done signing up there were no trucks available and the closest one was in Colorado Springs. When talking to the agent on the phone I was told that the trucks had been booked 48 hrs prior. If they are booked I suggest removing them from the system. It doubled my fuel cost having to drive the truck from Colorado Springs to Ft Collins and back. Then when I was returning the truck the computer had an error in the system which prevented them from finishing my ticket and giving me an invoice. I am supposed to get one via email, wait and see. The U-Haul rep was not available and did not call back to the store in the 30 minutes I was there waiting. Small issues that are frustrating and a little costly.
I was charged for 4 days when I only had the U-Haul for 3 days. They said that I had to deal with U-Haul directly to get a refund. I couldn't believe that they charged me for a day when I picked it up as late as possible, if they were opened later I would have picked it up then.
Associate was very helpful when hooking up the trailer. He offered tips on towing and handling. He also went over the requirements of after hour return, if need be.
Staff was very helpful answering questions and ensuring I was aware of drop-off options. Very pleased and will use this location in the future.