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Melissa Ward
Customer Reviews for Medinah Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good 👍🏻
Nataliia PonchkoVery nice facility with good guys that explained everything and was pleasant.
John HillMy only complaint is that the padlock provided did not match the key that was with the ignition key. Other than that, the whole experience went flawlessly.
AnthonyR StefanicNo! Didn’f get the extra day as promised by U-Haul. Pick-up was changed three times just kept getting farther away each time. Contract printed so small you needed magnifying glass to read it. Trailer was dirty inside. Overall needs improvement.
Frederick GriffinThe pick up/drop off location/address was not as indicated on the contract.
Dean MazeskaI had such a great experience at this location, I can't think of anything that would improve the service.
CHERYL GRASSOJohnny and the rest of the guys were very helpful and the service outstanding. Thanks for a second time of excellent service Rudy Ayala
rudy ayalaOverall a great experience! Rosario was extremely helpful!
Ayal AbermanExcellent Experience
bob benedettoWhen I went to pick up the vehicle, the front desk wasn't very pleasant, when I return it a different person was there and he was making a personal call and mentioned to wait for him to finish.
Elieud CastelanExcellent service
RICARDO AGUILARThis location made the whole rental experience easy and trouble free.
William McKeeI’ve used Medinah Rentals twice within a month. I appreciate their focus on customer service.
jay robinsonWe had a hell of a time getting the key from the lockbox, we had to call customer service, which got disconnected twice and had an extremely hard time hearing them because it's right next to a busy street. We nearly didn't show up on time for the movers we paid for because it took nearly a half an hour to get the key. I turned in the key that night after I locked the truck into the dropbox and got a call almost 2 weeks later asking if I returned the truck back and what I did with the keys. I will be using a different moving truck company going forward
Ethan DelmontI'm being charged for a hand truck that I never received . The u-haul app needs alot of improvement as it fails to work most of the time
Mike Nordlander