Uncomfortable location. Received a call 3 weeks after drop off to inquire about the drop off because they couldn't find the trailer. Individual who took are info when we dropped it off did not process the return. Poor service. This whole experience will steer me clear of renting from U haul.
Charlene B
Customer Reviews for IFA Brothers Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exelente.
Armando Anothing
Nelson VDid not speak English, so didn’t understand any of my questions. Tacked on random fees.
Ryan CFriendly and super helpful location...
Annette CThis location does not exist
Lazaro PI was told by customer service on the phone that my $50 coupon would be redeemed here, however, the attendant, Luis, also refused to honor it. I was also told by customer service that the $170.60 hold on my bank account would be reimbursed once I dropped off the trailer, however, that hasn't happened either. MY EXPERIENCE WITH U-HAUL HAS BEEN A COMPLETE DISAPPOINTMENT AND I WOULD NEVER, EVER RECOMMEND THIS COMPANY TO ANYONE. It appears there is little to no communication regarding policies and practices, as every step of the way has been an issue or problem.
Alexis RMake sure they open at a certain time put be behind a whole hour and 20 minutes
Shonda EA new truck with 8000 miles on it was 2qt low on oil didn't make sense
kipp SRented for two days charged three days
Mustafa KLuis was very helpful and we used the rental van and returned with no issues. We would recommend to others in the area. Thank you.
HUNT BWe set a reservation time for 10:00 a.m., there were people waiting for the guy to show up. He did not get there till 10:45. When you are on a time crunch to return a truck by 4:00 p.m. it isn't right. There should be a discount. I will not rent from this place again. And on top of that the gas tank was not full when we picked it up. My husband had to call the guy and let him know that he had people waiting. He said he would be there in 5 or 10 minutes but it was more like 30 minutes. Terrible way to run a business
Randall GHe was right on it as I pulled up the street directed me to the place for the drop off help me unhook the trailer. Awesome customer service.
Daniel HI rent U-Haul trucks a lot. This location is the ABSOLUTE worst. Beside them opening extremely late, the customer service sucked. And now they have me as abandoning the vehicle even though the vehicle was returned a whole hour before the time I was supposed to return it. Do NOT rent or pick up your truck from these people. And truthfully, it’s not so much the man as it is the woman. Due to her not being able to speak English it minimizes her ability to adequately provide good customer service
Troy JWere supposed to be open at 10:00. no one showed up until after 10:20
Michael SYour customer service sucks
richard mno close gas station that pay at pump worked. not a real good Neiborhood.
Thomas Bthere were closer places but uhaul sent me here. closest gas station that had pumps that worked were 5 miles.
Thomas BThank You!
Charles FHave customer service available to talk to after owners in stead of over charging
Edwege B