Customer Reviews for Private Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Private Mini Storage
I was not told ahead of time that I could not leave my personal vehicle parked at the location but there is no parking there. No biggie except I had to go pick someone up and my 6 hour clock was already running. Even still, I picked up the rental at 9:00 and brought it back at 2:15 pm which meant that although I was 15 min late to my 2 pm return, I physically had the vehicle for 5 hours and 15 minutes. I don't believe she needed to charge me for the extra $29 for another rental period for 15 minutes, when I clearly would have had the truck back in time had I known ahead of time I couldn't park there. Things like that mean I will go somewhere else in the future. They may not bug some people, but I think that is ridiculous.
I reserved a truck online. The pickup, use of the truck and return to this location was very efficient and went smoothly.
Peggy is super.
Very customer focused.
Thank you. Peggy was great and very helpful. Gave me all the information I needed. Great job.
The posted store hours says opens at 9 a.m. yet no one was there until 10 a.m. however, the employee who arrived at 10 was very nice. I'm just glad I didn't reserve my vehicle for earlier than 10 a.m.
Also, there was only one employee working and we had to wait for her to assist all the customers waiting before she would get my vehicle. Coming from a retail background, it seems to me that there should have been another employee working with her.
Great customer serbice. Very helpful
Thank you for the great speedy service. For improvement, I would say a little warmth in the attitude would be noticeably good.
Nice employees and clean, neat facility.