Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Barbara was great to deal with. The U-Haul I rented broke down and she replaced it quickly. Great customer service!! Recommend renting from B & B Rentals.
Timothy King
Rating:
5.0
Customer did not leave a comment.
santana hernandez
Rating:
5.0
Customer did not leave a comment.
Jamal Atkins
Rating:
5.0
Customer did not leave a comment.
THOMAS HORTON
Rating:
4.0
Great help from rental personnel and puppies.
Kent Ross
Rating:
5.0
Barbara was amazing and got us exactly what we needed! Definitely will recommend her services to anyone in the future!! Thank you!!
bethany hood
Rating:
5.0
Customer did not leave a comment.
Thomas Albritton
Rating:
5.0
Went above and beyond to help make this great!
Sindie Schoonover
Rating:
5.0
The owner was friendly and helpful.
Cheryl Huff
Rating:
5.0
Mrs Grubbs was wonderful and made it very easy to rent and pick up the U-Haul!
Ana Criollo
Rating:
5.0
Customer did not leave a comment.
james turner
Rating:
5.0
Customer did not leave a comment.
Elaine Rogers
Rating:
5.0
Customer did not leave a comment.
James Wilfred
Rating:
5.0
Customer did not leave a comment.
Barbara Grubbs
Rating:
3.0
Customer did not leave a comment.
Michelle Gutierrez
Rating:
5.0
Very nice.
Thomas Dunn
Rating:
5.0
Wonderful lady, very sweet and helpful!
LINDSEY COOK
Rating:
5.0
Customer did not leave a comment.
Barbara Grubbs
Rating:
3.0
Customer did not leave a comment.
kevin moore
Rating:
5.0
Customer did not leave a comment.
Al Al Bass
Rating:
5.0
Customer did not leave a comment.
michael garcia
Rating:
5.0
Customer did not leave a comment.
Barbara Grubbs
Rating:
3.0
I had a 20’ truck reserved and y’all rented it out to someone else because they came in the day before me and wanted it. I ended up with a 15’ truck
Jeremy Summers
Rating:
3.0
Customer did not leave a comment.
Ryan Thomasco
Rating:
5.0
The staff was very friendly and had everything ready.
Danny Lindquist
Rating:
5.0
Customer did not leave a comment.
talisha bowen
Rating:
5.0
Customer did not leave a comment.
GRACE JONES
Rating:
5.0
Customer did not leave a comment.
LONNIE HENDERSON
Rating:
1.0
Had to sit outside to do paperwork. Office was a mess. Owner still the PJ's after I had called 3 hours in advance. Not professional.
BRADY FULLER
Rating:
5.0
Customer did not leave a comment.
Monique Hawkins
Rating:
5.0
Customer did not leave a comment.
COREY MATTHEWS
Rating:
5.0
Drop off was quick and easy!
Ched Dunlap
Rating:
5.0
Customer did not leave a comment.
Lloyd Huskey
Rating:
5.0
Customer did not leave a comment.
Maria Rivera
Rating:
2.0
Customer did not leave a comment.
THURMAN EARL TAYLOR
Rating:
2.0
Customer did not leave a comment.
Antonio Nash
Rating:
5.0
Fix and Feed is the best. Always
Raymond Knotek
Rating:
3.0
Customer did not leave a comment.
Bryan Miller
Rating:
5.0
Customer did not leave a comment.
Laressa Burgess
Rating:
5.0
Customer did not leave a comment.
Keilah Nelson
Rating:
3.0
Just a weird setting. But people were nice.
Martha Stribling
Rating:
4.0
Customer did not leave a comment.
Clayton Wood
Rating:
4.0
Customer did not leave a comment.
bj teer
Rating:
5.0
Customer did not leave a comment.
Douglas Kesler
Rating:
4.0
Customer did not leave a comment.
katie aldis
Rating:
5.0
Customer did not leave a comment.
walter alexander
Rating:
5.0
Repair the u haul truck
PAMELA PITTS
Rating:
5.0
Customer did not leave a comment.
Shilby Beyer
Rating:
2.0
They were not prepared for pick up.
Despite my pre-check in, it took over one hour to get "checked in".
Did not have blankets or dolly as previously ordered.
I had to work on trailer lights to get MOST of the lights working.
Very unpleasant and frustrating experience.
Gyle Dale
Rating:
5.0
Very easy check in!!!
Steven Toney
Rating:
5.0
Customer did not leave a comment.
Derek Bohannon
Rating:
5.0
Customer did not leave a comment.
virginia payton
Rating:
1.0
The reason for the negative review on drop is that we returned our truck two days early, 100 miles under our mileage and more fuel than we were suppose to have. We ask for a credit. We have rented Uhaul for over twenty years with our business. The field manager said no to any credits. I will not rent again! Uhaul has made 10’000’s of dollars of me! So much for customer service and appreciation. I will go straight Penske now.