Customer Reviews for Rays Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rays Automotive
I reserved this vehicle from a location in El Dorado, AR a week in advance. On the day I was suppose to pick it up at 12:00, they didn't have it. I was told I would have to pick it up in a town 20 minutes away at 1:00PM. I need be at the location with it by 1:00PM. When I called the 1-800-gouhaul I was told they didn't have it in Smackover either (after talking with 10 different people) and I was then told I would have to drive to Sterlington, LA to pick the truck up, which is 2 hours away. I feel that this could have been handled differently. I should have been notified if it was not available.
The people at the pickup and drop off locations were very professional. U haul was not. No one called me the day before my pick up. I called U haul. My reservation was confirmed for the location that I reserved. But, my reservation was moved. Again, no one called me. I was left on my on to research and figure things out myself. It was a wild goose chase, stopping at two pick up locations.
We dropped off after hours but paperwork was always done and in order. We had 2, 26 ft trucks and a 6x12 pull behind in one week..... Everyone on each end was great. 3 different pick-up locations, 65 th St. in Little Rock being our favorite, but all 3 drop-offs were at Ray's. Thank You U-Haul!