Worst uhaul experience ever. Door was broken, back was full of trash, gas tank was empty, and gas pump sprayed gas... Then to top it off they charged me for 160 miles when I only drove 74. Go anywhere but here.
Luke W
Customer Reviews for Shell Black Eagles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Expensive but worth it. They were so great!
Chassidy FThe location was not inviting, it was a shady gas station off the corner of a bad street with ONE uhaul related sign. The man helping us offered to fill out the entire return on his laptop, to which we weren’t given any description of the return. He simply finished it without saying anything and said we were good. After viewing the receipt I realized that he incorrectly input the amount of remaining fuel, which caused us to be charged $50.
Samuel Dtook 2 hours to get truck
David OQuick and easy, came right in had the truck and keys dropped off in 5 minutes.
JULIE HOnly thing we didn’t have was the handtruck, but other than that everything was fine
Joni BI phoned uhaul and they told me to just drop off the key with the clerk inside. Because the uhaul app was down. I waited over an hour for the clerks to check the truck in so that I was able to leave. They made me stay. But they were professional and friendly.
Tamera NMore training on the computer use. He was a very upbeat and awesome guy.
Valerie M