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JUAN G
Customer Reviews for Reliable Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!
Enrique FAbsolutely wonderful!!
Lanny HMy trailer was hooked for me... They checked for all safety measures. Very polite and helpful.
George HExcellent service
Jose LOutstanding customer service
SANDY CGuy was late to work, rude, and slow. Worse service ever.
James HBeto and his employees are professional and their customer service is remarkable. I highly recommend this business. 10 out of 10 stars!
HOSAY BThey couldnt get the lights to work. They only gave me 5 furniture pads when i paid for 12. And although i had checked in online it still took over half an hour to get the trailer and go. Super sketchy location.
Jack WWait time to do paperwork could be improved if the Uhaul computer system worked faster.
willam mBerto is awesome
Jason sThe truck was not swept, it had drywall debris and dust all over. The windshield was also filthy making it difficult to get a clear view while driving.
Victor SWhen I showed up they werent ready, or even aware of my rental. I waited for at least 20 min before the attendant called someone and then handed me the phone to give him all the information that I already inputted in the online reservation, to include credit card info. In all I got it an hour later than what my reservation was for. This place is an auto shop that had a couple auto trailers, and only one storage trailer. Didnt seem like they knew what was going on. Then the guy takes a picture of my license plate and truck as I, leaving - which has never happened with other Uhaul facilities. Returning it was easy enough.
aric aBeto was really friendly and a big help. Thanks.
Michael LShop is a mess, but staff is friendly and helpful, which made me overlook the clutter. I received a message saying trailer wasn't returned. I returned it exactly at the time required, and thoroughly cleaned it. Overall happy with the whole trip.
Kenneth HStaff was very nice and helpful in all ways
Mike SI did the express online checkin ahead of time but when I got to the shop to pickup the trailer, I had to provide all of the same information (ie the express checkin was a waste of time)
Paul BPlace needs to be a little updated ...
Aida THelpful guys
Rudy VConcern about Saturday's drop off. How I know it was check on time.
Ricardo MExcellent
Michael TOne of my major complaints was that I needed an I-phone to complete my transaction of returning the truck with no one there. I have a flip phone. I was basically stranded with no hope of returning the truck on time. I am 63 years old and standing out in the sun trying to figure these hoops that I was expected to jump through just to return a truck. The kindness of the convenience store down the block to help me get water and call me a cab because I had no other vehicle was the only saving grace of my ordeal. Not every one is so tech-savvy as your company suggests. Give me a hint at the beginning that I will need an I-phone to complete my transaction.
larry mThe location is very small, and even though it is in my old neighborhood, it is quite a drive from where I currently live. The friendly staff made up for the inconvenient location.
PATRICK MI picked up the car transport at Reliable. I had to take it back to them because it had two bald tires on it. The owner informed me that he would not fix the tires. He informed me I had to drive across town the the Main Uhaul place on Dyer street and have them fix the trailer issues. This added two additional hours onto my day. I called corporate number and got the run around about the issues with the trailer. The person I spoke with said they would have someone contact me. That was on June 20, 2018. No one has contacted me since then.
Jack PI can't believe that turning the trailer in one day earlier the agent wasn't able to refund me the cost of one day's rental.
jaime rWindshield cracked at pick up location and was it marked/noted prior to my arrival. I had to point it out. I didn’t mind the cracks but some more finicky drivers may have disapproved.
larry dBeto, the owner of Reliable Auto Repair was extremely helpful and got me checked out and in the next day very quickly with no problems. Recommended Uhaul site and auto repair center.
Jonathan AI had to go pretty far out of my area to rent the U-Haul because that was the only location that had what I needed that's fine but they also charge me for all the extra miles and I don't think that was right because there was a location that was less than a mile away from me but they didn't have the equipment I don't think I should have to pay extra to go and get the equipment from another location that should be on U-Haul you should be more customer-friendly
Julie OPossibly more selection. I recommend this location. Had good service, will return.
arthur aActually the service was excelent Equipment and uhaul truck excellent Ill recommend ito my friends
Antonio RAwesome service!!! ??????????
Angel HVery good service. The price is reasonable. I will recommend it to my friends. Thank you.
Cheng ZEverything was great!
Steven NEverything was great!
Antoinette PTimely pick up process
Harold KIt would be nice if Uhaul would give its customer with a AAA card a discount or retired military discount.
ronnie rPersonnel did not check the lights of the trailer. I was lucky to find them since they were leaving already. They supposedly close at 6pm, but they were leaving at 5:30 because they had a slow day. I had a reservation for the trailer already, I don't think they even check their U-Haul orders.
Jose MI reserved a 10 ft truck at the Montana location by the airport for pick up at 12 p.m. The only 10 ft truck they had available did not have keys. So I had to go to the Pershing location to pick up a 10 ft truck. Because of this I had a half hour less time in my 4 hour usage contract, and I had to drive more miles. I would like discount for the inconvenience.
Christian MThe person who owns this small repair shop and also rents u-haul equipment was very nice and accommodating. I have used the larger place on Mesa, but found this location by accident. It is much closer to my house which is very convenient, but the fact that they were so friendly and really understand that customer service goes a long way, won all of my future U-haul business, not to mention, I would patronize them for any of my vehicle needs as well. They are truly an asset to the U-Haul corporation and perhaps should be used as a model for other franchises!
Jason SJacked up the prices, charged me for gas when I had it filled up. Lied to me. Will use a cab before I rent from these guys again.
Charles GAll is good
ROJELIO VVery friendly and helpful
ROSA MI was not told that the vehicle didn't come with a ramp. So I couldn't finish my move with the vehicle.
Noel RVery helpful people.
DALE CI rated this below average because they were 30 minutes late opening. Times were posted but no one was there on time.
Fred AWe rented a small trailer. Had to go purchase the right adapter for the lights - by the time we got back they had the trailer ready for us - helped us hook up the lights and chains and we were on our way. Very helpful and friendly.
John SVery helpful, polite.
MARY S