Customer Reviews for Rent A Wreck of South Burlington
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rent A Wreck of South Burlington
Dropped truck off after hours.
truck in poor condition - clean in back but cab was dirty and sticky (soda spills etc) vehicle had a rumble between 40-60 that was very loud and distracting. smooth above 60. no walk around to check for damages before taking delivery.
Friendly and helpful staff.
I can't say enough great things about my experience here. Dan is the "Man" he was so very professional and worked with me to get me the best deal possible. When I dropped off the van, Sarah was so sweet and professional. Everyone made my first ever rental experience, awesome and so easy and affordable. I will certainly be using this company again !!!
they are awesome. my last rental at riverside avenue i had a complaint and never heard back from anyone. I changed my dates to rent from THIS location.
The ratings I gave were for the pickup location ONLY, not UHaul, the company. This location was great, they were as helpful as they could be given the absurdness of UHaul itself. UHaul itself, the corporation - not the local pick up location, was the absolute worst company I have worked with in a long time. I made a reservation a month ago for a 17' truck and last minute I find out I can only get a 10' truck. The people I spoke with at the traffic department and customer service were absolutely useless, not to mention I got hungup on during transfers multiple times. I understand things change, but you CANNOT make these changes to someone last minute especially if they make the reservation a month in advance. A reservation is a reservation. I don't care about your fine print that says it's more of a request. That's an out so you can do stuff like this. I fully intend to pursue this matter further with state and federal consumer organizations. If someone reserves a truck far in advance, and you ACCEPT the reservation, you should not be able to cancel last minute. Especially since it is very difficult to find a replacement last minute. It's not like you are a rental car company (which if UHaul was, I am confident it would be out of business immediately).
Very friendly personal and willing to help. I was able to deliver the truck the day before without any problems. Great service.
Receptionist was very helpful and nice! Will use this location for my future needs.
They were extremely helpful to me, would recommend them highly!
Great service. Gentleman who assisted me was very friendly and helpful.
It's the place I always go to!!!!
I was not able to reserve the truck on line for more that i day. At Rent A Wreck it was done in a matter of minutes.
Staff (especially Sarah) were awesome and very nice!!
The truck I reserved was not available as an employee was using it. I was rented another truck. I returned 8 hours later. A regional manager called me claiming I had not returned the truck. I explained how I did return it the same day. He mentioned he did see it on the lot. He then called me back again questioning the miles driven in 6 hours and did I bring back a day late!! I feel I was unduly harassed by this man and will not use U-Haul again. Mike Dee
Mike was very pleasant and friendly. Made everything super easy.
Just a couple comments:
1) showed up one day during business hours, but door was locked, open sign was lit, no note - would have been helpful to know if i should wait or come back.
2) Very helpful person (Dave/Dan - afternoon guy - sorry can't remember your name!) with determining exactly what I should rent and my best options.
3) The van was excellent to drive - lots of inside room and we got almost everything in we wanted to take. I would have preferred a one-way rental though. really hated to drive that gas hog an extra 275 miles back.
4) original receipt for rental had the wrong mileage. I used the trip odometer so I knew we had put about 586 miles on it and we were charged for 616. I'm glad I checked the bill! I called and left a message regarding this and was promptly rebilled the correct mileage. thank you!
Remind people of potential parking restrictions for commercial vehicles. These are not always posted on city streets.
The uhaul associate Dan was very professional and provided outstanding customer service.
The owner of this location was combative and rude. So much so that we will be doing everything in our power to bring our business elsewhere. Apparently I was not able to pick up at the time indicated when I made the reservation but I did not know this and it made us late to an event we had which affect our customer. We use this service weekly and often and never had to give a credit card, but apparently we now do. All in all the service style of this owner was un called for. If this is your representative out in the world UHAUL, you should be ashamed.
The person we dealt with was rude, saying we didn't have a reservation when we did. The experience was not a pleasant one, even though it turned out okay. The van was well-marked and in good condition.
Don't send them to Riverside Ave!!!