Customer Reviews for Rex Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rex Self Storage
Hire more rental agents like Mo! She was awesome! Showed up just for a UHaul, ended up getting a storage unit too! Honestly, if this location had more trucks, they'd be REALLY profitable with Mo behind the counters.
My initial pick-up location was in Lovejoy. When I got there, there was not a truck ready for me and the personnel did not seem to be concerned. I asked why no one had called and she stated that she was getting ready to call me just as I was walking into the building, ten minutes before my scheduled reservation. I was sent from Lovejoy to Ellenwood and then to Forest Park to obtain the equipment that I had reserved. After having to travel what seemed to be the entire south-side of Clayton county I called the reservations department only to be disrespected and hung-up on. An employee by the name of Kenya Monroe and her manager Barbara where the worse possible people that you can have working and representing the U-Haul brand. This was the worse experience I have ever had and at this point I will never use U-Haul again.