Customer Reviews for Ricks Towing & Repair Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ricks Towing & Repair Inc
I arrived during normal business hours (their store hours said they were open) however no one was there upon arrival
Customer service was great. The gentleman showed me how to attach the trailer, made sure all the lights worked and sure I knew how everything work for me to take on and off myself.
Previous customer had flat tire on their trip and was not inspected before we picked it up. We had flat tire on our trip.
After reading online reviews I'll say I was skeptical at best & at worst was expecting trouble. What I experienced was very knowledgeable & pleasant folks. I couldn't have been happier.
Nothing could have improved my experience.
A perfect rental and great customer service with very friendly staff!!! Thanks
Jen was very pleasant and helpful. She took the time to explain the entire process as I never rented a U-Haul previously.
you need to have auto transports available. I can't rent these if you do not have them available at any of your locations!!otherwise the equipment worked great and the staff went way out of their way to help me.
Very nice people to deal with. Helpful and accommodating.
Ricks towing was the best U-Haul experience I ever had.
Other locations I have used in the past , the equipment was in disrepair, bald tires etc. Ricks keeps his equipment in top repair. Service was great and staff are extremely helpful. I highly recommend them.
The truck was dirty inside the cab. I had to clean it out and wash the windows to see out. The oil was down two quarts, I filled it. Oil life life showed 37% life, I was driving 1750 miles! The car hauler had the left directional out, it was pointed out to me by a State Trooper.
Unfortunately I can't remember the name of the guy that helped that's helped us be has was very helpful and friendly. They let us do all the paperwork and pick up the the trailer we needed at a later time and had even moved it so it was easy to get to and hook up. If I had to rent a truck or trailer in the area again I would definitely go through them.
I returned rental truck during off-hours (on Sunday).
We had a good experience in the rental. The 26ft truck had lots of room, very clean, and we had no issues with it. It was an enjoyable trip!
Too many Don't do this or we will charge you for it references, came across as unfriendly. Someone did pick up the phone even though they where closed on Sunday.
Charged us cleaning fee without warning.
Trailer leaked. Items inside were wet when arrived to destination after driving
It was also a good experience in returning the equipment
Quick, courteous and very amiable. great job
Maybe A quick mention to customers that taking the trailer off the hitch and personally moving it in those tricky locations is so much easier than trying to back up....Esp. in Boston! :)
The agents at this center were great, helpful and I would recommend them.
Staff seemed a little unprepared, but we eventually got everything sorted out.
The only thing I noticed is that there are not very many trailers on hand for rental. I went to another small U-Haul outfit in the same town and they only had 2 available and they were already rented out. It's kind of a hit or miss. If you miss out on the smaller locations, you then have to drive into another town for the larger branches.
Excellent job. Very friendly.
He didn't write down the correct mileage and didn't walk around the truck with us. Then when we went to turn it in, we were going to get charged for several hundred miles we didn't put on the vehicle.
Location was closed, had key drop box!
Very friendly and helpful staff.