Customer Reviews for Ricks Towing & Repair Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ricks Towing & Repair Inc
Jen was wonderful to work with!
Outstanding customer service.
The truck I rented had bad/ defective rear suspension and the stereo was inoperable !
No one was there to greet me at 10 am
Very helpful! Good location, also; very neat and clean.
Good service and friendly.
Quick and easy drop off. It took 3 minutes.
I don't think there is anything more that u could they was on top of everything no complaints on my end...keep up the good work
Very helpful and very understanding of our frustration.
Very professional and easy
When I went to drop off the rental truck I was disappointed to learn that the location was closed on Sundays. I was afraid that I might be charged for an extra day. But I called the number on the receipt and was assured that that would not be the case.
Very professional atmosphere!!
Trailer was clean but not connected to truck as promised by Ricks Towing.
Truck was clean, exhaust system leaked, caused cab of truck to fill with fumes had to ride with windows open for 300 miles also truck was not what I asked for only needed a 20ft truck BUT YOU KNOW HOW IT GOES.
The office was clean, people were friendly
The only acceptable part of this journey was the help Rick's Towing gave us. Thank you to these friendly folks!
Fantastic help from the staff!
This place is ridiculous. Lets list the problems. Counter person asked do you need it for today or tomorrow because its the same price either way. Wrong charged for two days. The Dolley cost money to use... Well the crooks were nice enough to have the tab broken off before I even left with the truck. They are closed all day Sunday and miraculously I somehow dropped the vehicle off at 8pm on Sunday even though the truck was dropped off hours earlier. If you use Rick's inspect the truck before you leave so you aren't charged for something you never used... Better yet dont use Rick's
No improvements needed. The service and equipment were exceptional. The truck was in great condition with only ~11,000 miles on it. The lot was large and easy to park. I felt safe leaving my car there all day while I rented the truck.
Our reservation was for a location in New Haven, VT. There was nothing during the reservation process to indicate that our reserved equipment would not be available there. 2 days before our move, we received a call saying we would have to go to Williston instead. We had to waste 2 extra hours plus fuel to go farther for our truck. Unacceptable.
Secondly, we purchased some boxes and were told they could be returned for a full refund if not used. They failed to mention that they couldn't be returned at just any Uhaul location. It has be an official Uhaul Center, 2 hours away from where we moved.