Customer Reviews for Ricks Towing & Repair Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ricks Towing & Repair Inc
Very friendly and efficient. Will use again
The milage rate is ridiculously high making an affordable daily rate of 1995 unaffordable with milage charges. This is the first time I rented a U-haul vehicle and will be the last time! Watch out for the milage charges as with all rental vehicles let it be car or truck they always seem to stick it to you!! I know the corporation sets the rates Not Ricks they did a great job!
Requested a 26' truck to be picked up at Rick's Towing. Was informed the night before U-Haul dispatch gave me a 10' truck. Jen at Rick's upgraded it to a 15' truck. She was very informative and awesome do speak with. I was informed I would get a $50 credit and reduced cost of mileage from $.99 to $.59 a mile. It took me two trips, twice as long. Mileage cost me $9 more with the small truck, twice as much in gas, I did not receive a $50 credit and on top of that, was charged a $30 cleaning fee even though the truck was spotless and cleaned/swept out. I have used U-Haul in the past for all of my moves and have been satisfied, but for this move I am dissatisfied with the extreme change in truck size and overage charges. The move took me twice as long because of the truck size change and now U-Haul will cost me more time to dispute these charges. Unprofessional up to this point and bad business practice.
Excellent customer service!
only complaint is i was Charged for 25 miles only used 22.
The person who took care of whole thing was excellent.
Very kind, well explained how to use truck, brought me the truck so I could drive away easy.
Great service and great people! Highly recommended! Thanks!
The woman that I dealt with at this location was EXTREMELY rude. She needs to be trained in customer hospitality ASAP. It was almost unbelievable how ill mannered she was.
I found that the left ramp on this two wheel dolly was broken. When pulled all the way out the mechanism was missing to keep the ramp from falling out.
Very accomodating after I was transfer from my original Burlington location.
Lights didn't work - although they said they did - there was one running light which was not even wired in...
Hopefully after 9 hours of delay (wiring/tire/wiring that wasn't fixed then driving day light hours without running lights) no one else will be sent out with that trailer
Great location and customer service.
I went online and ordered a Reese hitch to be installed at the riverside location and they missed a crucial wiring connection and charged me though the lights didn't work, I rented from Ricks and they fixed the wiring right on the spot. From our check in to our drive off the entire staff were awesome!
The rental location was great. The truck itself was a bit beat up (ABS system light kept coming on), but it worked fine and we made it no problem.
Electrical issue with trailer lights.
The staff were very friendly and the van was in excellent condition. The whole process was smooth and very easy.
clean fast service and very helpful.
You need more trailers we grabbed the only one he had.
Jennifer originally told us there was a quarter tank of gas in our truck. After receiving the keys to the first truck she realized she provided the wrong keys. When we drove out of Ricks Towing the truck's gas tank was on reserve with very little gas. After calling three times and speaking with three different people (Jennifer, Chris and someone else) we were told "there's nothing Ricks could do" to compensate for the empty gas tank and they would not adjust the original documentation - meaning we would be obligated to fill or be charged for a 1/4 tank of gas that wasn't even in the truck to start. Very poor customer service and we will need another truck in a month from now. We won't be using or referring Rick's to anyone in the future. A simple 1/4 tank of gas could have been resolved easily, but now they've ruined their reputation in our eyes.
Rick was knowledgeable, fast and helpful. Truck was clean and well maintained.
Jen's service at Rick's Towing was excellent. She even helped me carry out the blankets and moving carts to the truck. We were very pleased with the cost and the condition of the equipment.