Customer Reviews for Ricks Towing & Repair Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ricks Towing & Repair Inc
The agents at this center were great, helpful and I would recommend them.
Staff seemed a little unprepared, but we eventually got everything sorted out.
The only thing I noticed is that there are not very many trailers on hand for rental. I went to another small U-Haul outfit in the same town and they only had 2 available and they were already rented out. It's kind of a hit or miss. If you miss out on the smaller locations, you then have to drive into another town for the larger branches.
Excellent job. Very friendly.
He didn't write down the correct mileage and didn't walk around the truck with us. Then when we went to turn it in, we were going to get charged for several hundred miles we didn't put on the vehicle.
Location was closed, had key drop box!
Very friendly and helpful staff.
They were very nice and helpful. The best!
Saved our organization because our truck was cancelled at the Riverside Avenue location. Need better explanation up front about pick up of vehicles. wasn't aware that I needed to lock in a time on a day then only had 30 minutes to respond to a phone call to state that I was still picking up a vehicle.
Friendly staff and clean A+ condition trucks make it an easy choice. Location is rated "average" due to it not being on a main road. It was clean and well maintained. I will use in the future for sure. Thanks!
Rick's was excellent as usual. Doing business with them is always a pleasure.
The equipment didn't seem to have been swept out prior to renting it to me. Also, there was a leak in the roof of the trailer. I had to call in to get someone to fix this, which delayed my packing process. They were very nice, however, and came over fairly quickly to fix the leak.
Very friendly and efficient. Will use again
The milage rate is ridiculously high making an affordable daily rate of 1995 unaffordable with milage charges. This is the first time I rented a U-haul vehicle and will be the last time! Watch out for the milage charges as with all rental vehicles let it be car or truck they always seem to stick it to you!! I know the corporation sets the rates Not Ricks they did a great job!
Requested a 26' truck to be picked up at Rick's Towing. Was informed the night before U-Haul dispatch gave me a 10' truck. Jen at Rick's upgraded it to a 15' truck. She was very informative and awesome do speak with. I was informed I would get a $50 credit and reduced cost of mileage from $.99 to $.59 a mile. It took me two trips, twice as long. Mileage cost me $9 more with the small truck, twice as much in gas, I did not receive a $50 credit and on top of that, was charged a $30 cleaning fee even though the truck was spotless and cleaned/swept out. I have used U-Haul in the past for all of my moves and have been satisfied, but for this move I am dissatisfied with the extreme change in truck size and overage charges. The move took me twice as long because of the truck size change and now U-Haul will cost me more time to dispute these charges. Unprofessional up to this point and bad business practice.
Excellent customer service!
only complaint is i was Charged for 25 miles only used 22.
The person who took care of whole thing was excellent.
Very kind, well explained how to use truck, brought me the truck so I could drive away easy.
Great service and great people! Highly recommended! Thanks!
The woman that I dealt with at this location was EXTREMELY rude. She needs to be trained in customer hospitality ASAP. It was almost unbelievable how ill mannered she was.
I found that the left ramp on this two wheel dolly was broken. When pulled all the way out the mechanism was missing to keep the ramp from falling out.
Very accomodating after I was transfer from my original Burlington location.
Lights didn't work - although they said they did - there was one running light which was not even wired in...
Hopefully after 9 hours of delay (wiring/tire/wiring that wasn't fixed then driving day light hours without running lights) no one else will be sent out with that trailer
Great location and customer service.
I went online and ordered a Reese hitch to be installed at the riverside location and they missed a crucial wiring connection and charged me though the lights didn't work, I rented from Ricks and they fixed the wiring right on the spot. From our check in to our drive off the entire staff were awesome!
The rental location was great. The truck itself was a bit beat up (ABS system light kept coming on), but it worked fine and we made it no problem.
Electrical issue with trailer lights.