Customer Reviews for Ricks Towing & Repair Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ricks Towing & Repair Inc
Great location and customer service.
I went online and ordered a Reese hitch to be installed at the riverside location and they missed a crucial wiring connection and charged me though the lights didn't work, I rented from Ricks and they fixed the wiring right on the spot. From our check in to our drive off the entire staff were awesome!
The rental location was great. The truck itself was a bit beat up (ABS system light kept coming on), but it worked fine and we made it no problem.
Electrical issue with trailer lights.
The staff were very friendly and the van was in excellent condition. The whole process was smooth and very easy.
clean fast service and very helpful.
You need more trailers we grabbed the only one he had.
Jennifer originally told us there was a quarter tank of gas in our truck. After receiving the keys to the first truck she realized she provided the wrong keys. When we drove out of Ricks Towing the truck's gas tank was on reserve with very little gas. After calling three times and speaking with three different people (Jennifer, Chris and someone else) we were told "there's nothing Ricks could do" to compensate for the empty gas tank and they would not adjust the original documentation - meaning we would be obligated to fill or be charged for a 1/4 tank of gas that wasn't even in the truck to start. Very poor customer service and we will need another truck in a month from now. We won't be using or referring Rick's to anyone in the future. A simple 1/4 tank of gas could have been resolved easily, but now they've ruined their reputation in our eyes.
Rick was knowledgeable, fast and helpful. Truck was clean and well maintained.
Jen's service at Rick's Towing was excellent. She even helped me carry out the blankets and moving carts to the truck. We were very pleased with the cost and the condition of the equipment.
Slide up doors on trailers are a bad idea. In cold weather door freezes and is hard to open.
Continue to be as efficient as you were this time. Very friendly place to realized the urgency of our rental and took care of us promptly. We will be using again in the future.
go out of business that's what. stop your piss-poor rip-off ways.