Customer Reviews for Rio Estrella Storage Solutions
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rio Estrella Storage Solutions
The storage facility and UHaul do not operate the same hours. If you call after 5, the storage facility is open for service, but you cannot receive any information or service in relation to UHaul. Very confusing and frustrating. The employees are friendly and experienced.
When you take the credit card info on line, let it be known that you need to run that card at the pick up location. My sister ran her card and I, Her brother picked up trailer and I had to give them my credit card. We filled out all called for info for reg etc but had to do it all again.
The facility and the staff were impeccable and affable.
The trailer that was at this particular location was in horrible condition. I had issues with the back lights and the trailer didn't close all the way. I also had to use a bungee cord to keep it from raising back up.
I was not impressed with the equipment. I planned on renting a truck from UHaul in the next few weeks for a move, but not if this is what I am to expect. I'm not sure what can be done for the next customer, but this customer should have been taken care of.