Customer Reviews for Rio Estrella Storage Solutions
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rio Estrella Storage Solutions
The staff was super friendly and happy to help. Nice clean secure location.
i like to say that the young lady (Heidi) that assisted me at this location was extremly helpful, pleasant and accomodating. Even being charged for mileage her customer service would be worth driving out the way to takle advantage of u-haul's services.
Hours of drop off in the evening were given to us incorrectly. We had been this it was open until 8 but it closed at 5:30. Had to make an extra trip to drop off.
I reserved a truck for all day the 21st to be picked up at 4:45pm on the 20th. I was told that I only had the truck for 12 hours and had to return at 445 am the next morning on the 21st. The truck was double booked the next day so the sales rep couldn't extend the time. I was able to return the truck at 8:30 am instead of 4:45, but this left me rushing to move during the night all night long. I am very unsatisfied and will no longer be using uhaul. Uhaul had me moving to Utah also for some reason. All my information in the system was wrong. The truck was in very poor shape. I'm surprised I actually was able to drive it for 50 miles.
There was nothing wrong everything was perfect!
See above, there should be full disclosures on all items.
The truck was very old, steering was very loose, belts we're loose and squeeling. Tires appeared to be newer, but the transmission slammed into gear and also when it was down-shifting.
If your going to charge a clean up fee for a few roaches maybe that should be included in the contract. It's ridiculous, if I knew you guys would hit me for a trumped up cjargevI would have sprayed the damn thing myself.
air conditioning did not work in the truck.