Couldn’t ask for a better experience. Thank you.
Frederick T
Customer Reviews for River Valley Repairs Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, friendly people. Would recommend
Kristine KTruck had sensor issues...anti slip warning kept activating over minor bumps which in turn cancelled cruise control. Eventually anti-slip, anti-lock and brake warning lights lit up on dash with a notice that hill start assist was unavailable. All dash warning lights turned off on the drive to drop it off. River Valley Repairs is rural (spotty cell service), has secured wifi, but didn't show a wifi password. I had to wander their property looking for a cell signal...it would have been nice if they exposed public wifi.
Keith WNo one was there. Just dropped the keys in a mail slot.
Marlo TThe odometer was marked wrong and I was charged for an extra FIFTY miles.
Christina BEquipment was excellent but it needs a jack to lift
Aidan CReal good
Gregory BPoor internet service at the location made the app difficult to use. The check engine light was on when I picked up the truck
Paul Mlow oil light on truck was on when i picked up truck and pulled out of location. Did not like that the truck had roll-down windows so I could not open passenger side window while driving. Passenger side mirror was not in a position I could use, could not be adjusted from driver's seat or manually--had no adjustability. Need to make sure equipment is fully loaded for safety and convenience!
diane tGreat service very helpful.
JOSEPH MThe customer service at River Valley is top notch! One is always greeted with an enthusiastic, friendly staff to assist.
Jonathan SThe facility is great, no complaints at all about River Valley but... Your app is ridiculous. Way more involved, complicated, and tone consuming than it needs to be for both pick-up and drop-off. If I need a u-haul again, I won't be using the app.
Roger MEverything was great. Nothing that I can see needs to be improved.
Roger MGreat service, and very easy pick up.
Hunter LNothing that I can say. The service was over and above. Thank you Steve !!
marleen jPleasure to deal with.
John ALovely small town attention and help. Thank you!
Florence HVery professional gentleman there very knowledgeable.
Patricia GI dealt with both Doug and Steve who were both very helpful. Great experience!
Victor MIn my 46 years of renting from U Haul this is the best location and the most efficient and nicest person to deal with. He gets 150% positive.
larry bNothing
PaulD Sawesome tow buddy safe reliable
dennis dSteve did a great job. Thank you.
Candace BThe computer system that U haul uses to book and get the truck sucks. With all the money you charge it should be fast. Not a slow process. Invest in a modern system. It was faster yeah s ago when you used triplicate with carbon paper.
larry bAgent was very helpful and professional. I did understand the policy of available inventory. I believe it could be improved. I had to go outside my immediate area to get my truck but the return was not bad
Paul MVery good customer service and support
Jessie KThe owner was very helpful from registration to drop off.
Thomas TThis truck needed a major servicing Soft brakes and loose steering
Howard SNothing everything was perfect.
Patti wSteve was fantastic with very thorough details on the rental. Clean truck and very simple pick up/drop off. I would HIGHLY HIGHLY recommend
Conrad NSteve was great. Hooked up trailer to truck and explained all to know abut using the trailer. Great place to get U haul equipment from. If I need a u haul product again I will see him.
Henry ADrop off process was very easy and clear.
Daniel AGreat customer service, great truck and everything from start to finish went perfectly.
Robert MFast service I was out of there in 10 min. Will rent for then again
EUGENE BThe best Service and nicest person to deal with. I recommend this location highly. U haul as a company to deal with sucks.
larry bGuys at the shop are great and personable and really helpful.
AMANDA RNothing
Ralph CSteve keeps a very clean location. Represents U-Haul well.
lane jI have absolutely nothing negative to say about this location the Representative Steve was extremely professional and very polite!
John KGreat customer service.
amy yAs always this is the best and most positive place to go to. Steve should get a medal for excellence.
larry bLower the mileage rate
larry bVery nice people there
Lori GPick up location was charged at last minute. Had to drive extra 15 miles in order to pick up the truck.
Paul FAwesome service
diane dThe one comment is that though I choose the location in Lords Valley, PA, I was never notified that the trailer was not available there. Had we not stopped in the day before to check, we would have gone there which is where our storage is only to find no trailer. A phone call from UHual would have been helpful.
Blanche BNothing The manager at pickup was so nice he came out and helped me off load trailer into truck before the rain came and we made it just in time and i really appreciated his help. He was very polite also.
ALLEN RMake sure the location the customer chooses actually had the chosen U-Haul. There was an error when I did mine, I reserved it one place, but my order went to another location. Luckily we found all this out before the day I was to pick up the trailer, even if we did have to go further out of our way to get it.
Ashley HExplain to customers what to do if they have to use an EZ Pass, so they won't get hit with the $30 surcharge
Robert DDropped off rental after hours
Paul FYOUR WEBSITE, U-HAUL WEBSITE IS UNFRIENDLY. The local location is great. Local service is great.
Lois TDealer was extremely courteous and helpful. We would highly recommend him to anyone.
jesse b