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Jeffrey S
Customer Reviews for Roberts Big Sky Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John was so helpful and great location off the main highway. Locked the keys in truck by accident and he provided guidance and was very professional and down to earth friendly.
Lori GVery friendly and most helpful. Answered all my questions and help to install hitch.
Cheryl GWe just dropped off our uhaul after hours (which was quick and easy), so we didn't meet any of the staff.
Kathy MDon’t waist so much time doing the paperwork.
James TNo comment, truck was excellent and clean and ran great. Thank you!
JoDarryl GVery nice and helpful. Quick and easy process.
Sherry GI’m still awaiting a response from my previous email about the service and unprofessionaliam
Rebecca TExcellent customer service, staff is very professional and friendly. Never an issue with Robert's Big Sky Repair.
David TGood service all the way from Start to Finish. Thanks!
Ted WKnowledgeable crew
mark pCreepy uncomfortable employee. Went into my truck without my approval to “turn my hazards on” when I was parked in a private parking lot. Super creepy and weird. Will never go there ever again.
Joe CThe employee was very rude and short with me and wasn’t willing to help. I called to let them know I arrived like my contract said and he hung up on me seeming agitated I called them.
Trent GEveryone there was very friendly and extremely helpful! Great staff!
JOSEPH EThe kid working there put my hitch pin on my bumper and didn't tell me before I left so it was lost and now I have to buy another one. They could have offered to replace it. He didn't say he would charge to put the new hitch ball on until he was ready to do it. Not friendly nor helpful.
Peggy MDennis got us back on the road in a timely manner and was very friendly, unfortunately the first trailer we received was in such bad shape, it would’ve taken him a full day to repair… because the trailer we received WAS NOT INSPECTED BY ANY U-HAUL EMPLOYEE BEFORE WE GOT IT. we watched the customer return it to the parking lot and we were immediately instructed to hook up to the trailer that was just dropped off.
Jack BQuick return, great staff member...
JAMES TTruck was clean and ran well.
Brian HKenny was an awesome associate. Very professional and knowledgeable. Quick service at arrival and when returning the equipment.
David TKenny in Havre was very helpful
Kathleen CThe person we worked with was very rude and took excessively long to get things done.
Rylee MCustomer service
Amy TROBERTS repair has extremely helpful and knowledgeable staff the employees made my experience a great one
Jim eRoberts rental was the only thing that was good about this experience.
Curtis MThe guy was extremely rude towards me when my step dad wasn't around infront of my son. When my step dad was around he basically completely blew me off and directed questions that should have been for me to him. Important to add that I am a 32 yr old female and know quite a bit about vehicles and what not. This guy treated me like I was dumb.
Kaitlynn OThis location was very helpful. While hooking up the trailer, he noted that the receiving ball was installed upside down by a different Uhaul location. When we dropped off the trailer, he flipped it for us. No improvements needed at this location.
Sara SVery gruff man who called me in reference to the furniture blankets I thought I had purchased and not rented. He made it feel like I personally stole the blankets. He wanted me to travel 4 hours to my old house to get the blankets that I had left there for the 2nd moving trip. I ended up paying another $140 for the blankets. Awful service.
Derek EGood people, great job! U-Haul needs to lower the prices so the renter can afford to get TO the drop-off place.
ALLAN CJust dropped the equipment off. The parking lot was empty and the business was closed
William MRented a car trailer and was skeptical about the tires on the trailer making it the 1100 miles home in the 95+ degree weather and a 4000# car. They must know their stuff, made it all the way in the heat with zero drama. Friendly staff that'll help you out in any way. Highly recommend them.
James AI dropped it off at the place with the help of the uhaul app. this was helpful and easy
Michael GKeep tires maintained. I had one blow on the highway, in the middle of nowhere, with my child. Four hours waiting for assistance. Not cool.
MARIA JBrought trailer back-informed the store 2 times that the trailer leaked-got all of our boxes wet (enclosed trailer) - shop didn't really care. They did make sure to inform me that I needed to bring the trailer back clean or I would get charged extra. Not very impressed. Wanted to bring the trailer back to Leon's Buy & Sale - They are much more personable and would have taken care of the leaky trailer problem.
Gary RI had no problem with the whole process & dropping the trailer off. The customer service was awesome, didn't not get no attitude like the customer was doing the service a favor. I get that alot these days. My experience was GREAT!
DONNA Swas very helpful, helped us fix the wiring set up and everything. will definitely recommend and will use in the future
JODARRYL G