Customer Reviews for Rodeo Hard
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rodeo Hard
First tried to return uhaul at the schnepf location. I called ahead to say I was returning a uhaul and was wondering if it was the closest location to me. The associate said yes. When I got there (within a half hour) he said no one was there to do uhaul. I said its frustrating I just called and said I was bringing it in. He said I didn't know you meant today. Then he referred me to rodeo hard, gave me the phone number and directions drove straight there and they were closed (i got there at 230, they apparently closed at 2). Frustrated again I noticed the drop box, dropped off the key and uhaul agreement. I get a call the next day from a lady at rodeo hard saying the gas was not at the right level (it was slightly low. Should have been at a half a tank but was between half and a quarter) she said it was only at a quarter. I know there was more than that but knew id have to pay to bring it up to a half a tank. I was tired of driving around looking for a place to return the truck. But it was in no way at a quarter. Then said I was 6 miles over...first of all the one that rented it didn't say there was a certain milage and that was done looking for a place to return it. I have rented uhaul many many times and have never had any trouble. This experience is making me decide to choose a different company for my next move.
When told that we had to Pay if equipment came back dirty, we told them it was dirty they said it was not. They did double check and verified that it was. We did clean it before it was taken back.
Check the hitch on the trailor and make sure it is tight before letting the customer leave the store. It was not done for me.
The service was just wonderful. Well go back again.
I got to tell you - that was one of the best trailers I've ever towed. Stable, solid, used it on the highway - no sway, total load weight at the dump, 950 lbs first load, 900 the seond. Jason was fun, easy to work with, friendly and very customer service orientated! GREAT EXPERIENCE
Truck was dirty, I used a leaf blower to clean it out and took a hour to wash the interior. Almost a quart low on oil, so I added it. Vacuum gage did not work, and truck had trouble with up shifting , needed to be serviced.
When I went there I needed to have the trailer wired to my vehicle. In years past they have always hooked up the lights, and sold me a wiring adapter for my vehicle. This place does not do that.
Jason is awesome at his job and very pleasant! Customer Service was beyond the BEST! Thank you very much!
The sustomer service is very good! The staff are very friendly and courteous. Thank you very mucch and happy to recommend other movers to rent the uhaul truck. And my satisfaction is very excellent! Thank you and thank you for the very good customer service!!!
It was a pleasant experience - nothing to change.
The drop off in Arizona was exceptional! The people came out and took care of everything even before my husband could get out of the vehicle. Superb customer service!!! I will definitely let anyone who has ears to hear.
Love it great place my friend thanks so much. I will use u haul again, Harold Hains
This location is very convienient and the people are very courteous and helpful, I have rented from this location a few times now and will always return because of the excellent customer service and cleanliness of the trucks and equipment
cant think anything thamk you
Check in was a little slow but besides that everything was great.
Gps coordinates put me 1 mile from the building. Tried 3 different Gps apps, and Google maps. None were able to find location.
Rental was very smooth and both women we worked with were great!
They were very helpful and friendly.