My rental was uneventful! Pick location has always been awesome! Mike is excellent!
Lisa H
Customer Reviews for Ross Dorrers Corner Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's was a smooth experience
Gary PIt was so easy to return the truck. We rented a one way. And the location of the drop off was close to our move which made it nice that we didn't have to drive 2hrs back to drop the truck off. Service was excellent
Maureen aThe straps were not working on on the right side
SHERRON DNot much. Owner was very professional and kind. Rules of gas mileage and cleanliness were clearly explained.
Christopher WNothing. I've rented here twice now, and twice I had a pleasure to work with Mike. Mike was great, friendly, respectful and pleasant to work with. I highly recommend this location to my friends and family, and will definitely rent from this location again. Thanks Mike for making my move less stressful.
Huy HThe truck was “ready for pickup” except for the fact that all the snow/ice was on the roof and between the windshield wipers. Becomes a hazard when you go on the highway. This should have been taken care of for the amount of money I paid to have the car for 3 hours.
Alex MMan was rude placed my card and license on counter with force. Will never rent there again.
Denine HI needed a hitch ball which they don’t carry. I had to drive to Middletown pick one up
Gary SApp did not work and Iwas charged additional coats due to this
Andaline MI think the truck needs a wheel alignment, and the shocks are vary tight you feel every bump on the road but the service were very good and helpful
Shlomo Lthis facility was great
Paul HIt’s good and really easy, thanks
Jose MFriendly owner. Highly recommend this location.
paul cThe owner operator was friendly and engaging.
Christopher KAlthough I give this location high marks - MIke Dorrer is great to work with, I had to travel an additional 20 miles to use it because my reservation was not honored in my hometown. The Uhaul central ladies worked some magic to find another truck for me, but I'm still out the extra cost of travel in addition to the time wasted getting to the other location and the return.
curtis kVery friendly and helpful
thomas fPickup location was fine, used due to location and convenience. Used the U-Haul app to pick-up and drop off so did not interact with anyone at this location. Quick, easy pickup and drop off.
Brian CEverythign went smooth
Thomas ZThe site and operator that actually had the truck was great. Unfortunately, you sent me a text saying the site I originally chose had changed but when I logged in that morning to finalize the registration, you still listed my reservation as being at the original site so that is where I went to pick it up. On the printout it did show the new location but why would you show the wrong location associated with the reservation when logging in to your system after you already changed it? This made me think you had changed it back again. Obvious, renters need to check every detail on a UHaul reservation as they cannot be trusted (you also changed the truck size I was getting). Put the pickup location in HUGE letters on the printout with a note WE CHANGED WHERE YOU ARE GOING beside it. You don't need to hide this in small print.
Frank WGreat experience !!!
Charles BFast, efficient & friendly.
Ronald Hnot a thing they were the best
Leonard GHave the people there be more friendly
Diane GWe rent from here all the time. It's always great!
Nathan LThe owner of the location was extremely helpful and nice
JOSHUA Sthe whole dorrer family are good people they have served that area for a very long time,i used to junk cars and talk with ross in the 90s at the junkyard great guy
donald sGreat service
glenn aAlways the best
FRANCESCO LThe establishment was beyond friendly and helpful. The owner was super helpful. Without the guidance from him we would have been confused with how the ride share worked. My advice to your service would be to advise people to pick up their truck 30 min prior to help schedule the time for the check in. Other than that, I am so satisfied! The truck was perfect, the check in and check out process is really beneficial for the renter because of the process of taking pictures, the security of knowing you are renting from a company that truly cares and the efficiency of the maintenance is immaculate. I thank you truly.
christina hIt was 15 degrees out and service person charged us because blankets were not folded . We just finished a 16 hour trip . Definitely not using this location again.
George HOut of all the places I've rented with U-Haul Dorrers is the only place I'll use anymore. It's super easy, always there when promised (which other locations have not done) and the owner of the shop is really nice and easy to deal with!
TERRY BNothing at this time.
michael lWhen I came to the location the employees were not helpful at all. I ended up having to call the main call center for them to assist me in my reservation.
SHANE MThe owner was unfriendly and completely disrespectful. I would suggest focusing on customer service and not acting like doing your job is an inconvenience.
Joseph SSuperfast, professional, polite AND open at 7AM! Fantastic experience!!!
JOE LThe price a little bit high. All others are excellent!
SHU LI was appalled by how snippy the representative was when we first encountered. I said " Good morning ", and he didn't reply. He acted as though I was bothersome. Other than that , the truck was clean, and it was there for the pick up. I would do business with U haul again, but I would rather pick up from another location. I don't care to do any business in Wall Twp!
miriam hThey truck had no gas and 20mins after arriving to load my items and getting ready to start my move the truck wouldn’t start had to have the truck towed back to uhaul so i was unable to move my items.
Danielle aMade a reservation and the keys weren’t left in the lock box to actually pick the vehicle up. Put me behind a whole day with my job at hand.
DANIEL H