Customer Reviews for Round The Clock Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Round The Clock Storage
Do not change anything as your customer service is the best I have had in years
The requested vehicle was not available and I took a smaller substitute instead, which made the move more difficult. The clerk/attendant told me I could return the truck in DC with half a tank of gas, which I did, but I was charged $16.50 for having 1/16 of a tank too little, according to the attendant in DC.
outstanding service and equipment
For some unknown reason, I was told, when I returned the trailer to Round the Clock, that I am suppose to return it to Brooklyn U-haul. I drove through Brooklyn on my way from Tennessee to Plainfield & passed the Brooklyn location. WHY wasn't I told when I picked up the rental, that I was to return it to Brooklyn, & why did I have to return it there??? I was not amused !!!!
The front bumper on the truck was missing 2 bolts I had to buy bungy cords to secure the bumper and stop the banging noise
The return instructions for after hours are confusing. The box states you have to leave a copy of your content in the drop box, but I was only given one and therefore was not certain of I had to leave the only copy I had or risk paying a $30 fine. Perhaps letting customers know they will receive an e-copy would help clear up any confusion.
very happy with service and equipment. only problem was there was no safety chain on rear of car mover. it is stated on website there is on on rear and there was none.
easy convenient courteous affordable
The amount they were charging did not match the amount i was given on line when i booked the reservation and they could not help me with that issue. I had to call uhaul today to try to get this fixed. They also tried to tell me the drop off location I picked did not exist. It was not a very smooth check in and at this point I still have no resolution on the charges.
That guy "Chops" in the office is outstanding, he truly KNOWS customer service, thanks so much !!
Why would refer anybody to this crook. The why he see this rental I drove Forty nine mile and I used Sixty four dollars worth of fuel. Twenty I put in and then he charged me forty four more plus thirty in service charge. Just because some one at that service place made a mistake in marking the right level of fuel in the truck. Which I point out at the beginning and was told to bring it back just over a quarter of a tank which I did.
these people DO uHaul GOOD !!
The customer service was poor.
a nice place to start our move Thank you U-Haul !!
Super helpful and knowledgable staff.