Customer Reviews for Round The Clock Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Round The Clock Storage
The staff did not know how to use system when we arrived to pick up our uboxes. It took over 2 hours to check out and the representative swiped my card 4 times stating he wasnt sure it was going to go through.
When we went to pick up boxes a few weeks later on our moving day the same rep could not find our order in the system causing an issue for over an hour. After contacting the corporate office they eventually located the boxes which were on trailors in front of the door ready to go the whole time.
Its now been a week since our return of the boxes and i was charged twice for over $200.00 in unauthorized chrages. After contacting the location "Around the clock" in putnam, CT they were unable to see why we were charged and got no assistance to resolve. I put in two complaints with corporate and two disputes with my bank.
I will NEVER use uhaul again and have stopped two friends moving soon from using uhaul due to poor customer service and lack of any knowledge.
Overall great experience! Most affordable option to move cross country.
The truck was very worn. The truck had a very loud high pitched noise for the entire trip ( I wished for earplugs) may have been a malfunctioning electric fuel pump.
The people were great (polite and professional)
Service was excellent! Staff was great!!!!!
Ignition problem. Gear shift broken. Windshield wipers disabled during driving at night in pouring rain.
They were very helpful and made the rental of the equipment easy and quick. Everything was explained well and all questions were answered.
While not open when I returned truck Sat. evening the place was spotless.
Excellent customer service
The only thing I would recommend is to clean the truck better. As I was dropping off in Plattsburgh, I noticed the initialed area regarding the cab cleaning and I had actually taken a picture upon receipt of vehicle as to how dirty the cab was when picked up. Thank goodness the nice girl at Easy Self Storage did not charge me.
Trevor was great and a huge help in explaining everything completely.
Super helpful and knowledgable staff.