Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
the truck we got had a door that did not work well and the appliance dolly we got had a broken wheel so it could not be used.
Person that was there was great, I got there a little late, but she still took care of the truck return.
The two tires on the rear of the truck are bald. The tow truck comapany documented that the rear bald tires are front tires and the rear are dangerously bald. Uhaul risked my son's life by putting him in harms way with the Very dangerous drive to Ohio.
Also, the rep whom I made the reservations with ( I believe her name is Linda) was misleading just to make a sale. I told her very clearly that I needed a location close to Lyon Twp. I asked for Novi location. This was a Monday. She said I had until Friday at midnight to cancel the reservation without a $50.00 cancellation fee. However, Friday I receive a call late in the day from Canton, 35 miles away. I was very displease with her less than honesty sell.
Can't think of anything more Ruben could have done for me other than the task I rented the truck for. Very friendly and courteous person to do business with. I will definitely rent from him again when the need arises.
Service was quick and efficient.
Excellent place! Will rent from again. Jordan was the bomb - outstanding customer service and very knowledgeable!
Excellent place to rent from. Owner (Ruben) and his assistant (Jordyn) are exceptional to work with.
My experience with this location was awesome. I will definitely use this location for my next moving experience. My communications with Jordan, the lady who helped me at this location, were all very good. She is great to work with. She is very pleasant and helpful. This was the best U-Haul experience that I have ever had. Thank you.
We had a very easy pick up and drop off, everything went very smooth. Also at Rubens, Jordan was so helpful and explained everything very thoroughly!
Everything was wonderful. Scratches on the U Haul were even marked on the truck so I would not be held accountable.
Very helpful and knowledgeable.
Very knowledgeable and helpful.
Very helpful with issue of damaged vehicle due to tow dolly issue caused by pick up location. Personnel very helpful and eager to help.
Very helpful with the pickup of the truck. great office staff!
Jordyn went way out of her way to help us. She got us a big truck at her location. You should give her a big bonus for her professionalism & maximum effort to help her customers. I found this form in my old e-mails or I would have sent it earlier. She's a great example for your other employees.
When the online reservation system gives you three choices on how you would like to be contacted (text, email, phone) and you check email and then you receive a telephone call-this is poor customer service. If you give someone a choice, then abide by their choice.
Not a thing. super friendly people. first time renting this type of equipment. will not hesitate to do it again.
Ruben is a great guy... he's super friendly.. and offers a great place to do business with.. I looked at him as a friend.. I believe that u Haul is a great place to do business with because you employ the best.. and you realize that customer satisfaction is the key to success.. I appreciate everything you've done
I had no issue with my move thanks for all the support u-haul