Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
Always a positive experience I cant think of one thing that needs to change!
Michelle was helpful and great. I would recommend her to any of my friends/family
This is the second time we have used this locations and both times the experience was perfect. Great job!!!
Agent insisted that the one who reserved the van had to pay and pick it up. Not so per customer service. But I (Ohio rentor) obviously could not do, so I had to inconvenience my ex wife to come over and pay. Then, when my son went back to have the car carrier up, she could not do it - an hour delay.
Even though the computer program went down they did a great job of getting me on the road and taking care of business.
Everything went well. No issues.
Signs where to drop of u hauls
Jordyn was WONDERFUL. She really knew the answer to every question and directed us in regards to every problem. She is the best person we have dealt with at any U-haul dealer
Excellent customer service. Easy check in and check out. Hours are perfect. Employees are accommodating, friendly and professional!
Michon was so accommodating and friendly. Great u haul experience, would highly recommend Ruben's. Elaine
Have coffee ready for the customer , nothing in the area
The customer service rep was very friendly and very thorough of the inspection before allowing me to leave with the trailor. She also explained in great detail how to return it after hours. She was very helpful.
Kim was very friendly and helpful.
Rubens U-Haul is always easy to deal with and they always accommodate me. I would highly recommend this location.
I'll recommend Rubins but NOT U Haul. More details will be posted in my Web review of your company.
Nice people, never a problem using this location
superb personnell there, all extremely helpfu; and pleasant.
The folks at Rubens have been really great and I keep returning to them whenever I need a van. I would not hesitate to recommend them to anybody.
Jordyn Shekell was very thorough and explained everything very well. It was a very pleasant and easy transaction.
Quick drop off response excellent service thank you
My contact employee at Rubens, handled my rental request with expediency and efficiency. She was both friendly and knowledgeable. Very good experience in renting my vehicle at Rubens.
Very polite, helpful, and efficient.
The office personnel was very friendly and helpful.
Kim and Jordyn are the best! Very helpful and friendly!
My experience with this particular location was excellent. However my experience with the customer service department with UHaul was below average. My forst rental for friday, August 14th was putin the system for the wrong date so when I attempted to preregister online Friday morning, my rental was cancelled. I then attempted to get a rental from 3 different locations only to have the vehicle requested not available at either location, two of which I drove to. finally after locating an alternate means of transportation, I was called and told a vehicle was available but I only had 25 mionutes to get there to get the van. Fortunately I was able to contact the agent personally and she waited at the office until I was able to get there to rent the van. I am very disappointed with teh lack of communication and break down in the supply chain. I spent of 2 hours of my time driing to and trying to locate a vehicle that I was told was available, only to find out when I arrived at the agent that the vehicle was either already rented or was not on the lot at all.
They got the job done and the movers were very nice. Paul is a real asset to the company. He kept things moving and was able to guide the newer guys well. Thanks for all the help.
Always great friendly staff. Will always use Rubens u haul, very satisfied. Thank you
Always helpful and friendly.
Great customer friendly and helpful. Cheers!
Very good, fast efficient and out of there. The lady
was very thorough. Good experience.
My boyfriend and I were moving to a new home and had a lot of stuff to haul. Unfortunately all of the trucks were already in use, but they helped us find an alternative that was more cost-effective and, in the end, even better for us.