Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
I was a little disappointed when I returned the trailer 30 minutes late and got charged for another full day.
My experience with my pick-up location was great. My experience with the u-haul customer service line was horrible.
I will rent from them again.
As a first time user I really appreciated both ladies in your office taking the time to explain the entire procedure to me. Their patience and friendly manner made a highly stressful situation much easier. People these days don't usually experience such a wonderful working relationship from a business ... A service oriented business. So very refreshing!!!! Thank you!!!
The woman who assisted me at this location was very personable and very helpful. She had a problem with the computer system but went above and beyond to correct the issue so I could get the truck and be on my way in a timely manner. Thumbs up to her!
The trailers should have jacks attached to the tongue to make it easier to unhook and hook back up to.
Very friendly and helpful. An all-around excellent experience!
The woman who helped us was very friendly. Great dealing with her!!
Very convenient being only a half a mile from my house the process was easy and staff was friendly.
I made my reservation with Kim Potts, but didn't receive the email confirmation. When I called back, I spoke with Jordyn Shekell (sic) and she mentioned that the email address wasn't entered. She entered it and I received the confirmation. On the morning of pick-up, I had to change the reservation to another day and the person in the office (I'm sorry I didn't catch her name) was very helpful and changed it for me. On the new morning of pick-up Jordyn was very helpful in making sure everything was hooked up correctly and all the lights were working. I had originally reserved 2 furniture dolly's, but only 1 was entered and available. Jordyn allowed me to use a couple of quilted blankets for not having extra furniture dolly. Overall, Jordyn was extremely helpful and I would definitely recommend using Ruben's for future needs and tell friends/family the same.
Too hard to drop off after hours no room to turn around truck with trailer.
Jordyn is an incredible , intelligent ,helpful, professional associate. American business needs employees like her. If I ever start my own business I will try and take her from U-
haul in a minute.
The young lady who checked me in was professional, helpful, and friendly. When I returned the van I parked briefly near my own vehicle to replace my moving blankets, etc. before bringing the van around to the return area. A man who I assume is the owner of the franchise approached and abruptly told me to return the van on the other side of the building. No shit, Sherlock - I'm just loading up my car.. So this facility is owned by an idiot, but he has at least one very capable and nice employee.
The price for the 19 dollar rental was near 70!
Very nice equipment! Van was brand new, very clean and nice. I would definitely use this location again for a future rental.
It was an after hours dropoff. Parking was little small but served purpose.
Second time I've rented equipment from Rubens U-Haul. The staff is extremely nice and always helpful. Rentals are fast and simple. I would highly recommend Rubens to anyone and everyone.
There was no way the truck could have been cleaned on the outside it was -10 out
Great experience. GREAT staff! Thanks.