Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
Very nice young lady working the counter. Plenty of turn around room for the inexperienced driver.
The young lady there was very helpful and sweet.
My only suggestion is if you change my location of where I'm picking my equipment, someone should mention that on the phone. As I was not familiar with the area.
VERY HELPFUL AND EFFICIENT!!
Have more help come in when it is busy. There were three people in front of me and there was only one hard-working woman to help. It took me 35 minutes to get out with my truck.
I dropped the truck off at 3:30pm- The location was closed.
Check in was real bad. One employee, who was awesome, but 5 people waiting in front of me. Took over 30 min to get truck
Nothing. Everything was excellent!!
Nothing. That said, you should be very proud of the agent that worked with me on this transaction. She was superb in every way. She was working with two other folks and was super professional and helpful to them while I waited. Kudos
Staff was great, very friendly, helpful and knowledgeable.
Very small area to drop off truck. The drop of area was almost full by the time I dropped of my truck.
Employee was very polite and professional. I plan to use them again in the future.
Driver seat would not move up for shorter legs, and the right side mirror wouldn't move so I was looking at the side of the truck. But overall, it was a good renting experience with very good personnel. Quick and knowledgeable ...very satisfied.
truck quit running smoothly with two miles to go,
Add cruise control to the u-haul, would make driving easier and possibly more fuel efficient
Kim and Jordan were great, very helpful. Keep up the good work.
THE STAFF AT RUBENS WAS EXCEPTIONAL AND A PLEASURE TO DO BUSINESS WITH. THANK YOU.
The lady who helped me was very friendly and made the rental go smoothly.
The equipment that I rented was brand new and top notch. The people there were very friendly and really tried to accommodate me. The small town service at Ruben's is personal and refreshing. This is my first experience with them and I would not hesitate to use them or recommend them again.
Our experience was a good one. This was the second time we have rented from this location.
MAKE sure everyone pulls in far enough when returning trucks. We could barely fit!!!!!!!
Girl who waited on me was excellent
The woman was very helpful and made my first Uhaul rental easy!
The young lady who assisted me in South Lyon was outstanding!
Waited for a very long time to drop off the truck. Nobody else was in the store and the associate was on the phone and ignored me....no eye contact, no smile. A bit of training on customer service would be helpful.
This is a very nice family owned operation that did everything right.
Very clean place, very nice staff!!
The Customer Service was excellent!
exellent customer service
Very friendly staff, explained all operations.
Will use again.
Truck has an intermittent mechanical issue after about 20 min driving. Brake and abs lights, then brakes drag and wrench/ gear light comes on. Goes away after sitting a while but reappears.