Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
Simple process, and the person that handled my transaction was awesome.
Actual drop off location was Lottie Road in South Lyon. Location was very remote and no attendant there at 9:30pm. Had to go to alternate South Lyon location at Mill Road. Attendant there was quite helpful and accomodating.
There is no convenience for your customers (Uhal as a whole). This locations employees were very friendly and polite. It should not cost more to make a one way trip with a vehicle. You convinced me to drive it to the location and back because it was "cheaper" but then we have to fill the truck back up with gas. What is the point? I called prior to pickup to scheudle the truck and was not told that information when talking to a location in Madison Heights.
Everyone there was great very kind and helpful!
Jordan and Kim are great to work with. I would recommend this location every time.
Very professional, customer focused experience. The girl running this branch is top notch. She went out of her way to accomodate my every need...I am renting all my future trucks from this location. I will recommend to all my friends and family. Thank you for going the extra mile.
I've rented from Uhaul a number of times, and this has been the best experience I've had to date. The Rep was friendly and helpful. It was a great customer service experience.
Nothing. Friendly and helpful. It was nice to sit down instead of standing at a counter. I ended up renting a storage unit as well. Great experience. Give that girl a raise.
The girl who issued me my truck was amazing. I couldn't have asked for better service! She ensured i got the best deal i could for the truck i picked and went over different options and even went out of her way to look up Google maps to get an accurate estimate for mileage. It's service like this that keeps customers coming back!
Very nice young lady working the counter. Plenty of turn around room for the inexperienced driver.
The young lady there was very helpful and sweet.
My only suggestion is if you change my location of where I'm picking my equipment, someone should mention that on the phone. As I was not familiar with the area.
VERY HELPFUL AND EFFICIENT!!
Have more help come in when it is busy. There were three people in front of me and there was only one hard-working woman to help. It took me 35 minutes to get out with my truck.
I dropped the truck off at 3:30pm- The location was closed.
Check in was real bad. One employee, who was awesome, but 5 people waiting in front of me. Took over 30 min to get truck
Nothing. Everything was excellent!!
Nothing. That said, you should be very proud of the agent that worked with me on this transaction. She was superb in every way. She was working with two other folks and was super professional and helpful to them while I waited. Kudos
Staff was great, very friendly, helpful and knowledgeable.
Very small area to drop off truck. The drop of area was almost full by the time I dropped of my truck.
Employee was very polite and professional. I plan to use them again in the future.
Driver seat would not move up for shorter legs, and the right side mirror wouldn't move so I was looking at the side of the truck. But overall, it was a good renting experience with very good personnel. Quick and knowledgeable ...very satisfied.
truck quit running smoothly with two miles to go,
Add cruise control to the u-haul, would make driving easier and possibly more fuel efficient