Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
The young lady who assisted me in South Lyon was outstanding!
Waited for a very long time to drop off the truck. Nobody else was in the store and the associate was on the phone and ignored me....no eye contact, no smile. A bit of training on customer service would be helpful.
This is a very nice family owned operation that did everything right.
Very clean place, very nice staff!!
The Customer Service was excellent!
exellent customer service
Very friendly staff, explained all operations.
Will use again.
Truck has an intermittent mechanical issue after about 20 min driving. Brake and abs lights, then brakes drag and wrench/ gear light comes on. Goes away after sitting a while but reappears.
I received a call at 9:30 saying the trailer wasn't returned the next day, but it didn't need to be returned until 11.
We were helped by a friendly customer service representative. She was very thorough in the process.
No fault of the location, but we couldn't return the trailer the same day because the lot was full, so had to come back in the morning.
Excellent experience. U-Haul employee was very polite, and helped hook up the trailer. I will definitely be back.
Deliver equipment in working condition.
The sales rep. Jordyn was helpful and did everything in her power to accommodate my needs as a customer.
simple no hassle thanks again
Waited 45 minutes to pick up truck and when finally did did not have two dolleys as was paid for.
Outstanding customer service - from both the Northville location who set it up, and the South Lyon person for pickup.
This is the third time I have used this location and have been very satisfied with the professionalism and helpfulness of the staff and the excellent manner in which they have assisted me. They are fair in their settling of my account even though I have returned the truck after they have closed. I would definitely recommend them to someone else and use them again when I need a truck again.
I got a call from Ed Bock feeds in Pinckney.Mi on 4/22 informing me my truck would be there on 4/26. Not only is this location 20 miles from where I tried to rent they did not have my truck when I arrived. I showed them the call log on my phone and they agreed that they did call but couldn't explain why my truck was not there. After calling uhaul the truck was located in South Lyon, MI. when I got there I waited 45 minutes for the rental agent complete a rental to a man.(computer problems). I had movers I hired waiting while being paid. It was an overall terrible experience and cost me time, money and gas.
Best experience ever renting a moving truck! The staff were super helpful and friendly. They were ready on time for pickup and made drop-off really easy and quick, which is important when dealing with the stress of a move. I will recommend this location to all my friends and family.
Don't think its the actual rental sites fault but the supplies to buy or rent were expensive. Was very happy with free upgrade for a bigger truck.
All was well. Jordan is a very helpful and personable representative.