Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
Nothing, the staff was helpful and friendly. I will be back to this location.
Headlights ran dim and the truck was a lot rougher ride than advertised. Other than that we had a great experience. Thanks!
The person helping us was very professional and great. I appreciate the fabulous service. Very excellent location.
Very accommodating and helpful. Thanks
She was great other than charging me for extra miles. I returned the truck with more gas in it than what I received it and felt sort of scammed that u haul said I had 1200 miles than found out it was lower than that so I had to pay for it. I complain to her and she is going to try to credit my credit card for the miles.
I would never go back to that dirty u haul place that I picked the truck up. I was shocked -
Simple process, and the person that handled my transaction was awesome.
Actual drop off location was Lottie Road in South Lyon. Location was very remote and no attendant there at 9:30pm. Had to go to alternate South Lyon location at Mill Road. Attendant there was quite helpful and accomodating.
There is no convenience for your customers (Uhal as a whole). This locations employees were very friendly and polite. It should not cost more to make a one way trip with a vehicle. You convinced me to drive it to the location and back because it was "cheaper" but then we have to fill the truck back up with gas. What is the point? I called prior to pickup to scheudle the truck and was not told that information when talking to a location in Madison Heights.
Everyone there was great very kind and helpful!
Jordan and Kim are great to work with. I would recommend this location every time.
Very professional, customer focused experience. The girl running this branch is top notch. She went out of her way to accomodate my every need...I am renting all my future trucks from this location. I will recommend to all my friends and family. Thank you for going the extra mile.
I've rented from Uhaul a number of times, and this has been the best experience I've had to date. The Rep was friendly and helpful. It was a great customer service experience.
Nothing. Friendly and helpful. It was nice to sit down instead of standing at a counter. I ended up renting a storage unit as well. Great experience. Give that girl a raise.
The girl who issued me my truck was amazing. I couldn't have asked for better service! She ensured i got the best deal i could for the truck i picked and went over different options and even went out of her way to look up Google maps to get an accurate estimate for mileage. It's service like this that keeps customers coming back!
Very nice young lady working the counter. Plenty of turn around room for the inexperienced driver.
The young lady there was very helpful and sweet.
My only suggestion is if you change my location of where I'm picking my equipment, someone should mention that on the phone. As I was not familiar with the area.