This is a gas station and the U-Haul trucks are parked in the back corner of the lot… it worked out fine … you have to be willing to accommodate the situation being a gas station but I was overall impressed with the staff ability to address my concerns promptly
Charles P
Customer Reviews for Salem Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful and even offered us a discount to drive to Eugene instead of Myrtle creek, but we opted out.
Abigail JNo improvement needed
Scott C10ft Truck was in great driving condition. My biggest issues were the weather. I reserved the truck for 1 day. Was hit with snow and then freezing rain. I could not drive truck for days. I called and asked if we could get a discount for the weather, I was granted 3 days off the total of 7 for snow. I called about the Ice storm that came in and had me stuck for 2 more days. Was given those two days also. When I received my Bill for 245.00 $$ I noticed I wasn't granted the last two days for the ice storm. It all but cleaned my bank account out... working on a phone call about the issue
Teighlor HI put in my request for a specific location. It was changed to another. That would have added 20 miles to my rental. I called and was helped out. The lady said there was no way to compensate for those extra miles. Fortunately she was able to switch trucks for me.
Michael CNothing service great.
GABRIEL OEasy and great rental experience. Manager was straight forward and easy to communicate with.
jennifer hEverything was great.
Elizabeth SYoung man was very helpful and had a great attitude!
ADAM PIf I didn't see another U-Haul truck there, I would not have known it was the correct location. I did not believe there was enough signage to confirm if it was indeed a valid drop-off location.
Maxwell Oworker not competent and no dolly was issued after checking my rental and rescheduling my rental truck
CYNTHIA D1) my reservation pick up was moved by uhaul to another location not at all convenient to where I was staying. 1a). Uhaul computer at pickup location at the gas station was very slow. The clerk kept apologizing for that and the just before transaction was almost finished the computer said low battery. 2) minor body damage I temporarily fixed due to rainstorm 3) both tires were low, 30psi when I picked up I Inflated to 60psi. 4) lug nuts were only torqued to 30ft/lbs. fender said should be 50ft/lbs. I tightened lug nuts to the required specification. 4) got a voice message from uhaul after business hours asking me to call them back. Took some time to get through the phone system because things were closed. When I finally got to a person they wanted me to change my drop off location that was not convenient to me. I told them no. This was a planned 1000 mile trip with a 5’ x 8’ trailer.
Paul MGreat customer service
David NFast checkout experience. They were very friendly and explained the whole process and what I needed to do.
MATTHEW SI probably will never use uhaul again
Angelo GThis location is close to HWY22, which makes it easily accessible. Also very convenient that it is at a gas station, one stop for the end of the process, fill up the gas tank and turn the truck in. Customer service was impeccable, friendly, courteous and communicative. We will definitely return when we need further uhaul services. Thank you for your kind and friendly service.
Audra LTruck was only had 1/4 tank of fuel and no furniture blankets available
Joseph GThe truck I rented had a misfire it ran like shit it got me where I wanted but who knows how much it cost me in fuel the people at the shell were awesome and the truck was clean but it ran like shit
Benjamin RGio was amazing! So helpful, polite and made the process so easy! I’m not sure how it could improve. He must be an excellent employee!
Karen WI was hoping to pick up tv boxes. Not a real I-haul store. I originally asked for pickup at N.E. Location. 15 miles out of my way!
Kenneth O👍
Jose OI reserved my truck 4 MONTHS in advance. The day before pickup, I called and confirmed the pickup location and time. Received confirmation email and text. Not an hour later received a call saying the pickup location I was promised didn't have the truck I needed. The closest truck was 60+ miles away! Begged for a closer truck but I was less than 24 hours away from a cross country move. I couldn't cancel and uhaul knew it so they didn't do anything but give me a slight discount - if you could call it that. I had already had my car picked up for my move so I was out of luck. I had to Uber and then pay for the additional gas to drive the truck back to my house to load. Their "discount" didn't even pay the difference. Not to mention the 3 hour delay it set me back on moving day. I had to reschedule the guys that were supposed to help move that day and bc of the reschedule they ended up being late also. This made my moving day roll into the next morning. Also, when I went to pick up the truck 1.5 hours away from my original pickup location their discount wasn't in the system and I had to argue with the guy at the counter to give me what was promised. AND the system was telling him that my pickup location was also different than what I had originally booked (again, an hour+ away from my original selection!). Perhaps my tears or exasperation convinced him because he overrode the system and said I could return the truck to my original location. Moves are stressful enough. Uhaul made it much worse. What's the point of a reservation confirmation 4 months in advance if they are going to change it literally less than 24 hours before pickup time?
Kathryn DHow about consistency. Don’t try renting a truck to someone doing a move that has less than half a tank of gas like the other location in Salem on 12th St. I don’t know, I can’t do anything about your concern, these are not good responses from the 12th St franchise.
Tammy SThis was just a gas station where I could pick up my U-Haul truck. The truck was ready and clean, the attendant was courteous and efficient. That’s why I rated it all as average.
John BThis pick up site is a Shell gas station. It had two trucks. The person that checked me in was the only employee at the gas station/convenience store/U Haul store. He was very busy taking care of all of his duties. He did a good job but my confidence level wasn't very high compared to my past experiences at a full on U Haul store.
Patrick CNothing that I can think of. Everything seemed okay.
johnathon bVery small place. Service was good
DIANA F....
Jose OJose provided excellent customer service. He was running everything in that location and still managed to get things done for us. Employees like him are hard to find.
John hI really liked that I didn’t have to stop separately to get gas.
BRANDON BThe entire process was seamless, from reserving online to picking up at the location. Definitely a wonderful experience!
Tyrel OStaff didn’t really know about uhaul policy and told us to bring the gas back to where it was but actually needed to be at 1/4. And we picked it up empty
Tram NGreat customer service!
Lisa WThe guys that checked us in and out were great
Eleanor EThere was oil all over the floor in the box very dangerous we all slipped before we knew it was there had to clean up before loading
Ester ENice overall experience. The equipment needed some maintenance due to not being lube and one side of the lights did not work
LOUIS MIt is a gas station/convenience store. Tried to express my issues with attendee but he was rushing me out because there were other customers behind me.
Dasheka MAlthough this is very busy gas station/convenience store the employees were very attentive and helpful with rental and return. Its not easy to do everythimg they have to do but they did it with ease. Great job!
ROBERT NIncredibly friendly and helpful staff at this location! After Uhaul CHANGED MY DROP-OFF LOCATION WITHOUT MY KNOWLEDGE OR CONSENT - leading to immense confusion and frustration, the staff at this location helped me get the truck returned. This location treated me great! Uhaul treated me HORRIBLY - I DO NOT recommend Uhaul to anyone. They were awful to me.
Chelsey MHave reserved equipment ready at time set for pickup🙄🙄
John LThe Dolly’s light fell out as soon as we hit a bump. Had to duct tape it in. The straps were a bit short.
Lydia FCustomer agent transfer customer to another location to pick up trailer but did not transfer the booking to a new location, agent from scheduling department was rude and not nice talking to customer
Cuong PDuring busy times have two people working
Kimberly FLimited duration for pickup of trailer was involved. Limited contact with UHaul representative, as long as one goes through the pre check-in process before picking up equipment so that there is no time wasted for the customer and UHaul representative. Minimal social contact, which is what I want, and what I got!
Ines VI was double charged and cant get a reply from Uhaul, even though I sent a screenshot of my bank account and the first charge Uhaul tried to bill me for. I sent a reply to an email recieved stating I needed to still pay. I replied with the screenshot of the charge and I want my money back, all of it.
Robert KThe representative at this location that helped me pick up the truck was EXTREMELY nice, helpful and courteous. One of the nicest guys I've ever met.
Travis SDid not get the trailer I reserved online and was not informed that they didn’t have any at this location . I reserved a 5x9 flat bed but received a 5x8 box . The item I was hauling had to be partially disassembled to fit in the trailer NOT HAPPY
Frederick PUsed the mobile app for the first time. Everything went pretty smooth. Both young men that helped me, one with pick up and one with drop off, were friendly and efficient!!
Lezlie CTech could not find the plug in for my car..caused 3hrs delay while I went to 3 other locations before someone knew where it was.
lyle cBusy location, but attendants worked hard to finish transaction and get me on the road.
Stephen WIt took close to an hour to get the truck. Only 1 person working
Camilo CUnable to pay with two cards, and the representative was unable to get ahold of U-Haul to verify if we could make that happen. In the end, we figured it out, so it wasnt a huge issue. Possibly make that apparent if it isn't to small of a group that needs it? Thank you for your services!
Dillon A